Please note: information posted may not have been vetted by medical or legal experts, and therefore should not be interpreted as medical or legal advice.
Contents
CCALAC Communications Toolkit
Access messaging and resources to communicate with patients and community members about COVID-19 vaccines, safe practices during the pandemic and re-engaging with care in this communications toolkit.
View this short webinar for a tutorial on how to use the toolkit.
Binax NOW Antigen Test Request Form
Please complete this form to request Binax NOW Antigen Tests.
For training, program guidance, and other information, please visit the L.A. County BinaxNOW™ COVID-19 Antigen Card Program here.
CCALAC Resource Request Form
LA County Clinics — Please complete this form to request gowns, N95s, gloves, or face shields.
CCALAC Resources
- CCALAC: COVID 19 Community Testing at Health Centers FAQ (8/14/20)
- 12-04-20 Member Email
- 12-16-20 Member Email
- 12-21-20 Member Email
- 12-28-20 Member Email
- 12-30-20 Member Email
- CCALAC: COVID 19 Vaccination & LA Health Centers FAQ (1/08/21)
- 1-08-21 Member Email
- 1-14-21 Member Email
- CCALAC: COVID 19 Vaccination & LA Health Centers FAQ (1/19/21)
- 1-19-21 Member Email
- 1-22-21 Member Email
- 1-25-21 Member Email
- 1-29-21 Member Email
- FQHC/Community Clinic Vaccine Office Hours Notes (2/2/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (2/5/21)
- 2-5-21 Member Email
- FQHC/Community Clinic Vaccine Office Hours Notes (2/9/21)
- 2-10-21 Member Email
- CCALAC COVID-19 Vaccine Webinar Series: MyTurn Demo Recording (2/11/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (2/12/21)
- 2-12-21 Member Email
- FQHC/Community Clinic Vaccine Office Hours Notes (2/16/21)
- CCALAC COVID-19 Vaccine Webinar Series: Managing Fixed Allocations Recording | Managing Fixed Allocations Slides | EV Allocation Best Practices Slides | LAC DPH Vaccination Planning Guidance (2/18/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (2/19/21)
- 2-19-21 Member Email
- CCALAC COVID-19 Vaccine Webinar Series: Clinical and Operational Workflows Recording | CCALAC Slides | LAC DPH Slides | NEVHC Slides (2/25/21)
- Guidance on Inputting Addresses for People Experiencing Homelessness into PrepMod, MyTurn, and Other Platforms (2/26/21)
- 2-26-21 Member Email
- CCALAC COVID-19 Vaccine Reporting Systems (3/4/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (2/23/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (3/2/21)
- 3-5-21 Member Email
- FQHC/Community Clinic Vaccine Office Hours Notes (3/9/21)
- CCALAC DPH COVID-19 Vaccine Webinar Series: Federal Vaccine Initiative Recording | CCALAC Slides | CPCA Slides | JWCH Slides (3/11/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (3/16/21)
- 3-19-21 Member Email
- FQHC/Community Clinic Vaccine Office Hours Notes (3/23/21)
- FQHC/Community Clinic Vaccine Office Hours Notes (3/30/21)
COVID-19 Vaccine Resources
- California Department of Public Health COVID-19-Vaccination Plan Interim Draft (10/16/20)
- Questions about the COVID-19 Vaccine (12/28/20)
- Guidance for People with Questions about the COVID-19 Vaccines (12/28/20)
- CPCA COVID-19 Update Call with Information from CDPH on Pfizer and Moderna Vaccines (11/12/20)
- FDA Fact Sheet for the Pfizer Vaccine (12/2020)
- FDA Fact Sheet for the Moderna Vaccine (12/2020)
- Community Health Center Vaccine Supply Chain (1/21)
- Staff/Non-Patient COVID-19 Vaccination Tracking Guidance (1/29/21)
- COVID-19 Vaccine Coding Guidance (1/29/21)
- Vaccine Bulk Upload to CAIR2 Job Aid (1/24/21)
- Vaccine Bulk Upload to CAIR2 User Registration Process
- Vaccine Bulk Upload Form (Excel file download)
- How to Setup Tracking of Non-Clinic Patients for COVID Vaccines and Tests in NextGen (2/24/21)
- LAC DPH Vaccine Weekly Digest (3/5/21)
- LAC DPH Vaccine Weekly Digest (3/12/21)
- Vaccine Flyer for Clients-English (3/12/21)
- Vaccine Flyer for Clients-Spanish (3/12/21)
- LAC DPH Weekly Digest (3/26/21)
- Phase 1B_PLAYBOOK (3/30/21)
- LAC DPH Weekly Digest (4/2/21)
- HRSA Patient Fact Sheet on Vaccine Access (addresses ID requirements and cost questions)
In Spanish – www.hhs.gov/sites/default/files/uninsured-patient-covid-services-poster-spanish.pdf
In English – www.hhs.gov/sites/default/files/uninsured-patient-covid-services-poster.pdf - HRSA Provider Fact Sheet on Vaccine Administration Requirements (addresses ID requirements and billing)
In Spanish – www.hhs.gov/sites/default/files/provider-covid-vaccine-factsheet-spanish.pdf
In English – www.hhs.gov/sites/default/files/provider-covid-vaccine-factsheet.pdf
Vaccine Resources for Providers Vaccinating People Experiencing Homelessness
- County Calendar of Events
- HFH Calendar of Events
- HFH Vaccine Map
- LAHSA COVID Vaccine Education Resources
- Guidance on Coordinating COVID-19 Vaccination in PEH
COVID-19 Frequently Asked Questions
- Vaccine Inventory & Allocation Survey FAQ (2/1/21)
- National Association of Community Health Centers: COVID-19 Frequently Asked Questions for Health Centers
- Health Resources & Services Administration: Novel Coronavirus (COVID-19) Frequently Asked Questions
- Los Angeles County: Frequently Asked Questions about Testing
- HRSA FQHC Vaccine Program FAQ (2/16/21)
COVID-19 Trainings & Webinars
- Prepare Not Panic: COVID-19 CDC Update and the Health Center Response (3/6/20)
- Weitzman Institute Upcoming and Recordings of Past Webinars
- National Institute for Health Care Management COVID-19 Webinar Miniseries
- RELIAS: Free Training Courses for Healthcare Professionals and Individuals
- Changes to Federal & State HR Laws in COVID-19 Response (3/26/20)
- Capital Link Upcoming and Recorded Webinars
- Federal COVID-19 Employment Legislation: FFCRA & CARES Act
- Understanding Lab During COVID-19 (4/23/20)
- The Good, The Bad, and The Ugly of Virtual Care Teams (5/1/20)
- Lab Testing’s Role in Reopening Healthcare Clinics (5/12/20)
- CNECT Webinars
- CPCA Mass Vaccination Strategies for Health Centers and Clinics (2/19/21)
PPE Donations and Vendors
Donations
- WeNeedMasks
- Project Face Shield
- Find the Masks
- Operation Masks
- Mask Match
- HumankindNOW
- Buddhist Tzu Chi Medical Foundation
- LA Protects
- Get Us PPE – Adriane Kiss, adriane@getusppe.org
Vendors
- Project N95 (please note the minimums are very high)
Protocols
Kaiser Permanente
Los Angeles County
- Public Health Lap Specimen Collection and Transport for COVID-19 Testing (3/14/20)
- COVID-19 Information for Health Professionals
- Notification Form Medical Provider of COVID-19 Laboratory Results
- COVID-19 Testing Criteria (3/18/20)
- Reference Guide to Labs Providing COVID-19 PCR Molecular Testing (7/28/20)
- FAQ on PCR Molecular Testing for SARS-CoV-2 Virus
- Health Officer Order – Reopening Safer at Work and in the Community for Control of COVID-19: Access to Diagnostic Testing through Healthcare Facilities (8/8/20)
- General Testing Guidelines
Centers for Disease Control and Prevention
- Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with Coronavirus Disease (COVID-19)
- Healthcare Professionals: Frequently Asked Questions and Answers
- Interim Clinical Guidance for Management of Patients with Confirmed Coronavirus Disease (COVID-19)
- Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with Coronavirus Disease (COVID-19)
- PPE Optimization Strategies
Private Labs
- Information from LabCorp about Coronavirus Disease 2019 (COVID-19)
- Quest Diagnostics: Testing for COVID-19
- COVID-19 Testing with Quest Diagnostics: Webinar Recording | Slides (3/19/20)
- COVID-19 Specimen Collection Guidelines
- Quest Diagnostics Test Code 39444: New Testing Updates | New Mapping Updates (3/19/20)
- Quest Diagnostics Reference Laboratory Service Update Webinar: Slides | Recording (4/1/20)
- Quest Diagnostics COVID-19 Billing Summary (July 2020)
- WestPac Labs
- APHL Considerations for Implementation of SARS-CoV-2 Rapid Antigen Testing (7/6/20)
Oral Health
- American Dental Association Coronavirus Resource Center for Dentists
- CMS Adult Elective Surgery and Procedures Recommendations including dental (4/7/20)
- The Latest on COVID-19 from CA Dental Association
- National Network for Oral Health Access: COVID-19 Resources
- Henry Schein COVID-19 Customer Update (3/20/20)
- PPE Optimization Strategies by the CDC
- CDC Guidance for Providing Dental Care During COVID-19
- ADA What is a Dental Emergency Resource for Patients (3/19/20)
- ADA Sample Letter to Patients
- National Network for Oral Health Access: COVID-19 Webinar Slides and Recordings
- ADA Return to Work Interim Guidance Toolkit (4/24/20)
- COVID-19 Control and Prevention: Dentistry Workers and Employers
- CDC Infection Control: Dental Settings
- Recommendations from State and County regarding Dentist Performing COVID Testing
- Recorded Webinar: Practical Planning for Teledentistry (4/15/20)
- Recorded Webinar: Promising Practices to Ramp Up Teledentistry Practice
- ADA COVID-19 Coding and Billing Interim Guidance (5/11/20)
- SBA Loan Info Relative to Dental Practices
- NNOHA Teledentistry Listening Session: Responding to COVID-19 Q&A Report (April 2020)
Pharmacy
- California Pharmacists Association: COVID-19 Resources & Updates
- American Psychiatric Association: Practice Guidance for COVID-19
- Department of Health Care Services: COVID-19 Response
- Providers Clinical Support System: COVID-19 Resources for Pharmacies
Provider Education
Operations
Centers for Disease Control and Prevention
- Interim Guidance for Business and Employers
- Environmental Cleaning and Disinfection Recommendations
- Checklist for Healthcare Facilities: Strategies for Optimizing the Supply of N95 Respirators during the COVID-19 Response
- Sequence for Putting On Personal Protective Equipment
- Strategies for Optimizing the Supply of N95 Respirators: Crisis/Alternate Strategies
National Association of Community Health Centers
Health Resources & Services Administration
U.S. Food and Drug Administration
- Enforcement Policy for Face Masks and Respirators During the Coronavirus disease (COVID-19) Public Health Emergency (May 2020)
- Policy for Temporary Compounding of Certain Alcohol-Based Hand Sanitizer Products During the Public Health Emergency (6/1/20)
Managed Care
- Insurance Coverage for Coronavirus Testing and Treatment
- Screening and Testing Algorithms and Policy Statements
- Coverage and Benefits Related to COVID-19 Medicaid and CHIP (3/5/20)
Telehealth
- Telehealth Assistance Program Resources
- Medicaid State Plan Fee-for-Service Payments for Services Delivered Via Telehealth
- Medicaid Telehealth Guidance
- Telehealth Coverage Policies in the Time of COVID-19 to Date (3/17/20)
- Changes to Medicare & Medicaid Telehealth Policies – Considerations for FQHCs implementing Telehealth in support of patient care during the COVID-19 outbreak (3/18/20)
- General Provider Telehealth and Telemedicine Tool Kit
- ESRD Provider Telehealth and Telemedicine Tool Kit
- California Primary Care Association Telehealth/Telephonic Guidance (3/23/20)
- eCW How to Bill Telephonic Visits (3/15/20)
- Federal Communications Commission: COVID-19 Telehealth Program
- Recorded Webinar: Understanding Telehealth – Ramping Up and Billing for Telehealth Services (3/31/20)
- Recorded Webinar: Ramp Up Your Teledentistry Practice During COVID-19 – The What? Why? And How?
- Recorded Webinar: Telehealth Solution, Certintell
- Delivering Primary Care Through Telehealth (4/6/20)
- Innovative Practices to Ramp Up Tele-Behavioral Health in Health Centers (4/7/20)
- Recorded Webinar: Telehealth Solution: NextGen
- Recorded Webinar: Telehealth Solution: eClinicalWorks (4/8/20)
- HIPAA Compliance and Telework
- Telehealth Documentation Tip Sheet
- Telehealth Billing Tip Sheet
- Telehealth Medicare Annual wellness Visit Benefit Expansion Tip Sheet
- General Telehealth Guidelines/Auditing Tip Sheet
- Telehealth eCW Proxy Tip Sheet
- Telehealth Policies and Procedures Reference Manual
- Free Telehealth Tutorial Videos
- Recorded Webinar: Telehealth Policy and Implementation Guide (6/30/20)
- Recorded Webinar: The Past, Present, and Future of Telehealth at FQHCs (7/8/20)
- Telehealth Zoom Resources
- CTRC-Virtual-Care-Executive-Blueprint – (11/6/21)
- Telehealth Scheduling Guide (1/26/22)
Remote Patient Monitoring (RPM)
- Recorded Webinar: Utilizing Telehealth and Remote Patient Monitoring in the COVID-19 Era (4/29/20)
- 10-6-20 FQHC RPM Toolkit
- CCALAC Telehealth Assistant Program (TAP) RPM Resources
- CTRC-RPM-Toolkit (9/23/21)
- RPM Vendor Guide (1/13/22) – Continuously Updated
- CCALAC- RPM Webinar Part I (1/13/22)
- Implementing RPM Session I Recording (1/13/22)
- CCALAC RPM Webinar Series Part II (1/20/22)
- Implementing RPM Session II Recording (1/20/22)
- CCALAC RPM Webinar Series Part III (1/27/22)
- Implementing RPM Session III Recording (1/27/22)
Small Business Loans
- Los Angeles City Small Business Emergency Microloan Program
- Federal Disaster Loans for Businesses, Private Nonprofits, Homeowners, and Renters
- U.S. Small Business Administration Fact Sheet – Economic Injury Disaster Loan
- Paycheck Protection Program
HR Compliance
- Guidance on preparing Workplaces for COVID-19 (March 2020)
- COVID-19 Control and Prevention
- Coronavirus 2019 (COVID-19) Resources for Employers and Workers
- Coronavirus Disease (COVID-19) – FAQs on laws enforced by the California Labor Commissioner’s Office
- Reduced Work Hours, Potential Closure of Layoffs and Tax Assistance
- Treasury, IRS and Labor announce plan to implement Coronavirus-related paid leave for workers and tax credits for small and midsize businesses to swiftly recover the cost of providing Coronavirus-related leave (3/20/20)
- Deflector COVID-19 Workplace Solutions
- Recovery Readiness: A How-to Guide for Reopening your Workplace
Licensing
- Pharmacy Law Waivers Authorized Pursuant to BPC Section 4062
- How to Request a Pharmacy Law Waiver Related to COVID-19 Emergency
- Important Information for Licensees Related to COVID-19 Emergency (4/14/20)
- PAL 2014-15 (4/15/20)
- Template to send to Project Officer to get a temporary site added to BPHC scope
Screening Protocols
- Workflow for Drive Up Testing (3/11/20)
- Patient Triage Protocol – Phone, In Person, Testing (3/16/20)
- COVID-19 Testing Triage Protocol (3/17/20)
- COVID-19 Testing Workflow (Herald Christian Health Center)
- Sample Procedures for Health Center Drive Thru Clinic (3/19/20)
- Sample Drive Thru Budget Worksheet
- Outsource Patients to Dignity Health Glendale Memorial for Drive Thru Testing
- Health Officer Order – Reopening Safer at Work and in the Community for Control of COVID-19: Access to Diagnostic Testing through Healthcare Facilities (8/8/20)
Funding Opportunities
- Capital Link: COVID-19 Funding & Financing Resources
- California Community Foundation: COVID-19 LA County Response Fund
Renters
- Sample Commercial Tenant Notice to Landlord of Inability to Pay Rent Due to COVID-19 in City of Los Angeles
- Eviction Prevention during COVID-19: Protection and resources for residential tenants (7/23/20)
Homelessness
- CDC People Experiencing Unsheltered Homelessness Interim Guidance
- CDC Environmental Cleaning and Disinfection Recommendations – Interim Recommendations for US Community Facilities with Suspected/Confirmed Coronavirus Disease 2019
- HUD Disease Risks and Homelessness (COVID-19 Infectious Disease Prevention and Response)
- HUD Homelessness COVID-19 Resources
- Ask A Question Portal: HUD can provide TA to homeless assistance providers who need support in preventing/responding to the spread of infectious disease. In Step 2, select “CoC: Continuum of Care Program” from the “My question is related to” drop down list, and write “Health Preparedness and Response” in the subject line.
- LAHSA COVID-19 Guidance for Los Angeles County Homeless Services Community
- LAHSA Infection Prevention Basics for Homeless Shelters (3/10/20)
- LAHSA COVID-19: Guidance for Homeless Shelters (3/10/20)
- LAHSA Coronavirus Disease 2019 (COVID-19) Assessment Tool for Homeless Shelters (3/10/20)
- City of LA COVID-19 Shelters for People Experiencing Homelessness (3/19/20)
- Street Medicine Guidance during COVID-19 (3/20/20)
- Intake and Triage Protocol for Q/I Housing (3/26/20)
- The Corporation for Supportive Housing
- Interim Housing Placement Options for Patients Experiencing Homelessness during the Pandemic (7/1/20)
HIV, AIDS, HEP C, STIs
- Association of Nurses in AIDS Care Guidance for Providers and PLWH
- National Coalition of STD Directors Resource Page
- Los Angeles County Commission on HIV: COVID-19 Information & Resources
- HIV/STD Services in Los Angeles County: At-A-Glance
LGBTQ+
- California LGBT Health and Human Services Network Resource Page
- Coronavirus 2019: What LGBTQ+ People Need to Know
- The Coronavirus (COVID-19): What Trans People Need to Know
Food Security
- California Food Policy Advocates COVID-19 Updates and Resources
- Los Angeles County Student Meal Distribution Sites
- LA County/City Elder Nutrition Program Google Maps
- California Food Policy Associates: COVID-19 Response: Nutrition Program Flexibilities Tracker
- LAHSA: Food and Grocery Programs in Los Angeles County by Service Planning Area (4/17/20)
- County of Los Angeles: COVID-19:Food
Immigration/Public Charge
- Public Charge
- COVID-19 and Public Charge: What Immigrant Communities Need to Know (5/21/20)
- California Immigrant Policy Center COVID-19 Resource Guide (March 2020)
- Coalition for Humane Immigrant Rights: Disaster Relief Assistance for Immigrants
- Los Angeles County Office of Immigrant Affairs LAC4YOU Coronavirus (COVID-19) Updates
- Coronavirus Frequently Asked Questions of Immigrants: Spanish | Khmer | Korean (3/24/20)
- California Immigrant Guide COVID-19 (6/23/20)
- The California Department of Public Health COVID-19
- Assessing COVID-19 Testing and Treatment, Tips for Uninsured and Undocumented Californians: English | Spanish
- Community Immigration Toolkit: COVID-19 Resources & the Health System: English | Spanish | Chinese | Korean | Tagalong | Vietnamese
Community Educational Materials
Los Angeles Department of Public Health
- What You Need to Know: English | Spanish | Traditional Chinese
- What to do if I am Exposed, Home Quarantine Instructions: English | Spanish | Traditional Chinese
- Handwashing: English | Spanish | Traditional Chinese
- More Materials & Languages
- COVID-19 Social Media Toolkit
- COVID-19 Digital Communications Guide (4/8/20)
- COVID-19 Short PSA Videos:
- To download all videos in English and/or Spanish, click HERE
- Keeping Healthy During COVID-19 | Manténgase saludable durante el COVID-19
- How to Wear Face Covers | Cómo cubrirse la cara
- Stopping the Spread | Detenga la propagación
- Physical Distancing Matters | El distanciamiento físico es importante
- Tips on Preventing COVID-19 | Consejos para prevenir el COVID-19
- Stop the Spread | Detener la propagación
Centers for Disease Control and Prevention
- Stop the Spread of Germs: English | Spanish
- Symptoms of Coronavirus Disease 2019 (English)
- CDC Website in Spanish
- Enfermedad del Coronavirus 2019 (COVID-19)
- Acabe con los microbios. ¡Lávese las manos!
American Heart Association
More Communication to Patients
- What to say to families during the COVID-19 pandemic
- Template Communication to Families
- COVID-19 Multilingual Resource Hub
- Medi-Cal programs to help with COVID-19 testing and treatment, regardless of immigration status (9/28/20)
- Medi-Cal and Medi-Cal Access Program Protections During the Public Health Crisis (10/15/20)
- Health Consumer Alliance COVID-19 Uninsured Group: English | Spanish