Main Menu ×

Community Clinic Association of Los Angeles County

Annual Health Care Symposium

Sessions now available on-demand! 


This year, CCALAC partnered with Digitell, Inc. to bring the 19th Annual Health Care Symposium 100% virtually, to ensure attendees had the best virtual conference experience possible while remaining safer at home or in their clinics.
If you attended the Symposium, you can access all sessions on-demand now by logging on to, using your same email and password from the event, under Already Have an Account. Once logged in, click Virtual Sessions, and you’re in!
If you missed this year’s Symposium, individual sessions will be available soon for purchase.
Questions? Please send us an email:


The Annual Health Care Symposium is a one-day event featuring breakout sessions highlighting best practices in health care delivery. The theme of the 2020 Symposium is “A 20/20 Vision: Resilient Systems for Empowered Communities.” It is through this theme that we hope to empower and inspire participants with the skills, knowledge and resources to continue to build and strengthen health care delivery in their communities.


In light of COVID-19, we’re practicing the Distancing…
…but we’re keeping the Social. 


This Year’s Keynote Speaker

Rev. Dr. Bryant T. Marks, Sr.

Reverend Dr. Bryant T. Marks, Sr. is a minister, researcher, trainer, and award-winning educator. He is the Founder and Chief Equity Officer of the National Training Institute on Race and Equity and a tenured professor of Psychology at Morehouse College. He served on President Obama’s Board of Advisors with the White House Initiative on Educational Excellence for African Americans and as senior advisor with the White House Initiative on Historically Black Colleges and Universities. Dr. Marks was also a contributor and trainer with the Obama Administration’s My Brother’s Keeper (MBK) and 21st Century Policing programs. Between 2017 and 2019, Dr. Marks provided implicit bias training to over 40,000 employees and volunteers in law enforcement; city, county, and federal government; corporations; education; and healthcare. Clients include: the Los Angeles Police Department, New York City Dept. of Education, Kaiser Permanente, Google, and Proctor and Gamble. He holds a B.A. in psychology and a minor in economics from Morehouse College, and an M.A. and Ph.D. in Social Psychology from the University of Michigan. Dr. Marks conducts research and professional development in the areas of diversity and implicit bias, Black male psychology and development, and personal passion and productivity. Dr. Marks is married to Dr. Kimberly Marks and father to Kim, Zion-Trinity, and Bryant II.


9:00 – 10:00am  Welcome and Keynote Address

10:30am – 12:00pm  Breakout Sessions

How Immigration Policy is Affecting Health Center Patients and What You Can Do About It

The current administration is using immigration policy to terrorize low income immigrants and their families. The policies put forth are creating a hostile environment for immigrant communities and are damaging the health and mental health of health center patients and their families. In some cases, patients are asking to dis-enroll themselves or their children from public benefit programs, cancelling or skipping routine appointments, and expressing heightened levels of fear and anxiety. This can be frustrating for health center staff and providers who are hearing and seeing this from their patients, but may feel a sense of helplessness or confusion regarding what they can do or say to support their patients. Many health centers have implemented policies and procedures to protect patients as they seek care and are training staff to provide appropriate information and resources to patients.

During this presentation, the National Immigration Law Center and Neighborhood Legal Services of Los Angeles County will provide a broad overview of the immigration policies impacting patients’ health and well-being. CPCA will provide an overview of steps health centers are taking and policies they are putting in place to help patients feel safe and secure in accessing services and how some health centers are responding to the increased mental health needs of their immigrant patients. Presenters will discuss best practices for health center staff with regard to talking to patients, providing information and resources, and when to refer patients to legal services.

Building To A Sum Greater Than Its Parts: Cultural Integration in Community Health Partnerships and Alliances

Community Health Centers (CHC) are continually pursuing new types of relationships and partnerships as a response to a health care system that is rapidly changing and increasingly interconnected. Some CHCs are trying to proactively address social determinants of health by partnering with new community-based organizations; others may be merging with or acquiring other clinics or private practices; and some may be partnering to provide access to new services for their clients. Regardless of the type of partnership, in all cases, integrating cultures can be critically important for achieving the desired outcomes.

This session is designed for community health leaders who are considering or are actively engaged in partnerships. We will share lessons learned from two years of researching the role of culture in community health partnerships and highlight six key areas where culture has the greatest potential to help or hinder partnering efforts. In addition, the CEO of a large community health center will share lessons learned from their extensive merger experience, including how failing to address cultural integration can impact staff retention, morale and patient experience. We will reinforce key concepts through interactive audience participation and introduce activities from our new guidebook that participants can bring back to their organizations.

Sensing the Invisible: Implicit Bias Management Towards Culturally Responsive Care

This experiential and engaging workshop will begin with an exploration of the rationale for the provision of culturally responsive care. This will be followed by exercises that illuminate the impact of stereotypes in health care. We will explore the definition and examples of implicit bias, and seek to better understand how these are linked to health inequity. Finally, participants will be provided tangible tools for the management of implicit bias that they can use and share with their teams.

JUST ADDED: The Epidemic Underneath the Pandemic: The Longview on COVID-19

In his talk, Dr. Abdul El-Sayed describes how an underlying epidemic of insecurity created the circumstances that COVID-19 is now exploiting—and what we need to do to make sure nothing like this ever happens again.

12:00pm – 12:15pm Break

12:15pm – 1:00pm LUNCH PLENARY: Community Health Centers’ Response to Addressing Pandemics

1:00pm – 1:15pm Break

1:15pm – 2:45pm  Breakout Sessions

Building Partnerships and Addressing Food Inequity in Our Communities

Learn from successful partnerships that have helped to tackle food insecurity for patients in community clinic settings. Providers across health care settings are screening patients for food insecurity, a practice recommended by numerous professional societies including the American Academy of Pediatrics and the American Diabetes Association. Several community clinics have screening interventions that use the Hunger Vital Sign, and PRAPARE, for example, and are increasingly being incorporated into electronic medical record systems. Other clinics want to do more around these types of services and programs, however lack knowledge, staffing and resources. Partnership already exist, we need to do more.

APM: Securing Our Future One PMPM at a Time

Health centers face downward pressure on their bottom lines – provider vacancies, decreasing provider productivity, increasing costs from practice transformation. The current FQHC PPS reimbursement system is not responsive to this pressure, and may inhibit health centers from making the necessary changes. This session will explain how Alternative Payment Methodologies (APMs) can ease that pressure by realigning the payment model towards a system that rewards health centers for practice transformation.

Engaging Teams to Serve the Mission and Reduce Risk

Engaged teams are typically happy teams. Happy teams want to support the mission of the clinic and are less likely to create risk for the organization. In our busy schedules meeting the needs of the clinic and patients, how do we have time to do yet one more thing? This is not as daunting as you may think!! Based on our combined 40 years of experience we have some great ideas for you!! We have tools, tricks and some great new ideas to improve engagement and in doing so, create a better work environment for everyone, including you and in turn your patients.

Prioritizing Value - From Strategy to Implementation, Early Lessons Learned in the Field

Defining “value” in community clinics has been most closely tied to reimbursement or incentives based on meeting a clinical or operation metric, but how does a clinic go beyond these pay-for-performance encounters to link their organization‘s strategic plan to a more comprehensive definition of “value”? How do you elevate considerations of access, service, outcomes, as well as costs to prioritize your QI and process redesign efforts to demonstrate the most value?

This panel discussion will present a framework that assesses an organization’s strategic plan and priority projects in the context of maximized value. The discussion will review considerations for measuring “value” in broader terms. The presenters will share early lessons from the Making the Value Connection program, a pilot of California clinics structuring “Value Projects” that have direct linkages to strategic priorities and are tracking both outcome and cost variables.

2:45pm – 3:15pm  Break

3:15pm – 4:45pm  Breakout Sessions

Project HEAL: Bridging the Gap in Hepatitis C Treatment for Vulnerable Populations in Los Angeles

This workshop will discuss LA Christian Health Center’s Hepatitis C (HCV) treatment program: Project HEAL (Hepatitis C Engagement and Accessible Linkage), as an example of a successful model in which a community clinic provides specialized care to extremely vulnerable populations, i.e HCV treatment at the primary care level in Skid Row. Project HEAL utilizes three main strategies: focused care coordination, streamlined HCV screening through EMR modification, and HCV treatment capacity at the primary care level to ensure vulnerable patient populations can successfully navigate care cascade milestones to achieve treatment completion and cure. HCV elimination is possible and the key to this lies in the hands of community clinic providers on the front lines armed with support, knowledge and enthusiasm to treat HCV, just as we treat Type 2 Diabetes or Hypertension. Let’s eradicate Hepatitis C in Los Angeles!

Policy Landscape & Hot Topics

Losing sleep over news headlines? Wondering what all of it means for your health center and your patients? Join the Directors of Government Affairs for the Los Angeles, San Diego and Orange County regional associations for a discussion of the current policy and political landscape in California and D.C. and the opportunities and threats that exist for health centers in both. The policy landscape and climate has a direct impact on health center operations and how providers care for their patients. In California, we have a new Governor who cares deeply about and prioritizes health care. In Washington D.C., health centers maintain bipartisan support in an increasingly partisan environment. This session will cover the political climate as well as legislation, budget, and policy topics of most importance to health centers.

Solving Health Care’s Retention Issue: Strategies to Attract, Engage, and Boost Morale Amongst Your Team

In this panel, we will highlight key findings from the Workforce Wellness Pilot, which involved four Federally Qualified Health Centers (FQHCs) in Los Angeles County. The pilot analyzed staff turnover data while implementing HR interventions. Focus areas included: reducing provider burnout, improving provider and staff engagement, increasing compliance rates, and creating meaningful data for managers to use with employees to build a happier, higher-functioning workforce.

4:45pm  Adjourn

Thank you to our sponsors!

Platinum Sponsors

Gold Sponsors



For previous Annual Health Care Symposium presentations, click here.

Subscribe for Training Updates!

If you would like to receive Sponsor or Exhibitor updates, please subscribe to the mailing list.

Sponsor/Exhibitor Updates