Training
Non-Violent Crisis Intervention® (NCI)
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day training will teach clinic staff verbal de-escalation techniques and verbal intervention strategies for … Continue reading Non-Violent Crisis Intervention® (NCI)
You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
WebinarAs the field of medicine becomes more integrated with behavioral health, providers are challenged to understand the role of trauma in a patient’s presentation. “How to Best Respond to Trauma … Continue reading ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
i2i Super User Training – Advanced Tracks
WebinarThis course is designed for Advanced Tracks users who are looking to hone their knowledge and advance into more complex and comprehensive utilization of i2i Tracks. Users should have a strong Tracks background and be comfortable navigating and utilizing the system for a variety of use cases. By the end of the training, participants will … Continue reading i2i Super User Training – Advanced Tracks
Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
WebinarAs we expand access to vaccines we must identify and address patients’ concerns to build their confidence in vaccines. Accessibility is not enough to ensure uptake. This educational session provides an overview of differing types of resistance in both pediatric and adult populations and strategies to build patient trust. By the end of the webinar, … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
Open Enrollment Refresher
Webinar2021 is a unique year for health program enrollment. Due to the American Rescue Plan, the on-going Public Health Emergency and some comprehensive new updates to the Medi-Cal program, there are many opportunities to help our communities enroll in and retain health coverage. We invite enrollment staff to join their peers for an in-service session … Continue reading Open Enrollment Refresher
Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
WebinarThe COVID-19 pandemic has had a profound impact on our health care delivery systems, in particular the safety net. California’s community health centers were already experiencing financial challenges prior to the COVID-19 pandemic. Yet they adapted their operations and care to meet the moment, reinforcing their role as the backbone of the safety net and … Continue reading Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
Difficult Issues for Health Care Providers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for … Continue reading Difficult Issues for Health Care Providers
Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
WebinarThe Implicit Bias training helps individuals understand and minimize the role of unconscious bias within their roles and positions. Through education and discussion, this training teaches individuals how to recognize … Continue reading Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
Incident Command Systems (ICS)
WebinarThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). … Continue reading Incident Command Systems (ICS)
Compliance Series: Preparing for a V-OSV
WebinarThis training will cover an overview of the Health Center Program requirements; HRSA’s Health Center Program Compliance manual and HRSA’s Site Visit Protocol (updated in late May 2021); pre-planning process … Continue reading Compliance Series: Preparing for a V-OSV
Behavioral Interviewing: Techniques to Enhance Recruitment Practices
WebinarBehavioral Interviewing includes a comprehensive introduction to the practice for hiring managers, recruiters, HR professionals, or anyone involved in the recruiting or hiring process within their organization. Attendees will review … Continue reading Behavioral Interviewing: Techniques to Enhance Recruitment Practices
340B Compliance: Pitfalls and Payoffs
WebinarThe federal 340B drug pricing program gives manufacturers an opportunity to provide outpatient drugs to eligible health care organizations and covered entities at discounted prices. Hear from our experts on … Continue reading 340B Compliance: Pitfalls and Payoffs
Ethical Storytelling: Creating Equitable and Inclusive Communications
WebinarIn this 2-hour virtual workshop, participants will learn how to utilize an equity and inclusion framework for developing their organization’s communications. Participants will acquire tools to tell stories of social … Continue reading Ethical Storytelling: Creating Equitable and Inclusive Communications
Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources
WebinarThe Recruitment Strategies: Optimizing Use of CCALAC's Job Board & Resources Training is designed to enhance your clinic’s recruitment efforts by maximizing your use of CCALAC’s job board, recruitment newsletter, … Continue reading Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources
Ransomware: Prevention, Response, and Preparedness
WebinarMore than 1 in 3 health centers globally have been affected by Ransomware. Victims of this threat can experience downtime, lost data, and in many cases, an inability to provide … Continue reading Ransomware: Prevention, Response, and Preparedness
Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance)
WebinarThis training provides attendees with strategies and insight for resolving noncompliance issues before, during, and after the Operational Site Visit (OSV). Topics include: how compliance is assessed via the Site … Continue reading Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance)
Compliance and Revenue Integrity – A Revenue Cycle Blueprint
WebinarThe training will be broken into two sections Coding and Documentation and Billing. The Coding and Documentation session will focus on telehealth and the documentation requirements during the pandemic, in … Continue reading Compliance and Revenue Integrity – A Revenue Cycle Blueprint
Compliance Series: Minimizing Risks through Human Resource Best Practices
WebinarImplementing human resources best practices can be a significant challenge for community clinics and some solutions are better than others. Fortunately, there are actions you can take to manage the … Continue reading Compliance Series: Minimizing Risks through Human Resource Best Practices
Implementing RPM in Community Health Centers
WebinarWith the recent HRSA hypertension funding requirements to implement Bluetooth or wireless-enabled self-measured blood pressure devices, health centers are looking for guidance on how to roll out high-tech remote patient … Continue reading Implementing RPM in Community Health Centers
CYBER THREATS: NOT IF, BUT WHEN
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOrganizations of all sizes, including within the health care sector, are increasingly suffering from cyber extortions, data breaches, and other cyber-attacks. These cyber-attacks not only directly impact those targeted, but … Continue reading CYBER THREATS: NOT IF, BUT WHEN
Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person)
WebinarOperational site visits (OSVs) are a time of great anticipation and more than a little stress for health centers and their boards. This training will give tips and techniques to … Continue reading Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person)
Honoring Inclusive Wellness: Balance and Support for Health Center Professionals
WebinarStaff are constantly asked to prioritize the patient’s need, sometimes resulting in overwhelming feelings of stress, compassion fatigue, and burn-out. In order to fully show up for those they serve, … Continue reading Honoring Inclusive Wellness: Balance and Support for Health Center Professionals
A Phased Approach to Patient Portal Implementation
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe patient portal is one of the most effective tools for increasing patient access to healthcare, while simultaneously increasing administrative efficiency and productivity. Despite the potential impact this tool may … Continue reading A Phased Approach to Patient Portal Implementation
From Cultural Awareness to Cultural Humility
WebinarParticipants will engage in self-awareness about their own culture and race and how these identities impact their perceptions, assessments, and the work that they do. Participants will then learn about … Continue reading From Cultural Awareness to Cultural Humility
Core Competencies for Community Health Center Managers & Supervisors
WebinarThis intensive, highly interactive, hands-on 5-week training enables health center managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing … Continue reading Core Competencies for Community Health Center Managers & Supervisors
Designing a QI Project
WebinarNeed to launch a new QI project in the new year but not sure where to begin? Join the IHQC team for our "Designing a QI Project" Learning Lab on … Continue reading Designing a QI Project
Ready, Set, Engage: HR Recruitment and Retention Strategies
WebinarEngaged employees are instrumental to a company’s success. Managers need to assess their own level of engagement before attempting to engage employees. Engaged employees have a few common traits: they … Continue reading Ready, Set, Engage: HR Recruitment and Retention Strategies