Non-Violent Crisis Intervention® (NCI)
July 22 @ 9:00 am - 12:00 pm
One event on July 23, 2021 at 9:00 am
The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day training will teach clinic staff verbal de-escalation techniques and verbal intervention strategies for workplace violence prevention. Workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now available as virtual learning with a reduced classroom delivery option to adhere to social distancing protocols. Limited space available on a first come first served basis.
Learning objectives include:
- Identify warning signs that indicate an escalation toward aggressive or violent behavior.
- Learn how to take appropriate measures to avoid, decelerate, and de-escalate crisis situations.
- Assess the level of risk associated with crisis behavior and make appropriate decisions related to the management of such risks.
- Identify the impact of crisis events and describe post-crisis responses that can be used for personal and organizational support and learning.
Presented by Christopher Reiling, Member Engagement and Systems Manager, CCALAC and Andres Sanchez, MSOL, Workforce Recruitment and Retention Coordinator, CCALAC.