CCALAC has made it easy for member clinics and staff to access a wide range of creative and digital content on how their patients and communities can keep safe and healthy during the COVID-19 pandemic. The training will include best practices and guidance on: Recommended messaging for patients: How to address common misconceptions regarding the … Continue reading COVID-19: Patient Engagement Communications & Messaging Training →

Strategies for Positive Patient Encounters take an interpersonal approach to de-escalating challenging provider/patient interactions in healthcare. This training identifies patient and provider factors that can lead to negative interactions with a patient, critical incident, disruptions in care, provider burnout, and potential violence. Providers will be taught tools and strategies to de-escalate these encounters in a … Continue reading ACEs Aware: Strategies for Positive Patient Encounters →

Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed specifically for health center employees -- participants discuss the critical nature of customer service in … Continue reading Customer Service: The Art of Caring →

Burnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is​ Learn about causes of Burnout​ Understand the various ways Burnout can manifest​ Learn how to prevent and manage Burnout​ Presented by … Continue reading Burnout Prevention (Frontline Staff) →

This interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (Frontline Staff) →

Burnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is​ Learn about causes of Burnout​ Understand the various ways Burnout can manifest​ Learn how to prevent and manage Burnout​ Presented by … Continue reading Burnout Prevention (C-Suite and Clinic Leadership) →

The Onboarding Training is designed to introduce new and recently hired health center staff to general health center operations, including: the history and movement, funding streams, customer service, social determinants of health, telehealth in a world of COVID-19, compliance, and quality improvement. Training participants will leave the training with baseline knowledge of health center operations … Continue reading Onboarding Training – Introduction to Community Health Centers →

This interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership) →

As the field of medicine becomes more integrated with behavioral health, providers are challenged to understand the role of trauma in a patient’s presentation. “How to Best Respond to Trauma Stories – Do No Harm”, provides concrete steps and examples on how to assess, listen to, and respond to patients' trauma stories. Strategies introduced in … Continue reading ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm →

As we expand access to vaccines we must identify and address patients’ concerns to build their confidence in vaccines. Accessibility is not enough to ensure uptake. This educational session provides an overview of differing types of resistance in both pediatric and adult populations and strategies to build patient trust. By the end of the webinar, … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence →

2021 is a unique year for health program enrollment. Due to the American Rescue Plan, the on-going Public Health Emergency and some comprehensive new updates to the Medi-Cal program, there are many opportunities to help our communities enroll in and retain health coverage. We invite enrollment staff to join their peers for an in-service session … Continue reading Open Enrollment Refresher →

The COVID-19 pandemic has had a profound impact on our health care delivery systems, in particular the safety net. California’s community health centers were already experiencing financial challenges prior to … Continue reading Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers →

This one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for yourself and your patients. By attending this training, participants will be able to: Understand ways the client, provider, and system may contribute to difficult workplace … Continue reading Difficult Issues for Health Care Providers →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS) →

This training will cover an overview of the Health Center Program requirements; HRSA’s Health Center Program Compliance manual and HRSA’s Site Visit Protocol (updated in late May 2021); pre-planning process steps, strategic tips and insights for a successful virtual operational site visit (V-OSV), including tips for navigating the virtual OSV, addressing pain points and common … Continue reading Compliance Series: Preparing for a V-OSV →

Behavioral Interviewing includes a comprehensive introduction to the practice for hiring managers, recruiters, HR professionals, or anyone involved in the recruiting or hiring process within their organization. Attendees will review all components of the process including planning (refining and evaluating questions), conducting (recognition and analysis), and evaluating (recognizing bias and debrief) during the recruitment process. … Continue reading Behavioral Interviewing: Techniques to Enhance Recruitment Practices →

The federal 340B drug pricing program gives manufacturers an opportunity to provide outpatient drugs to eligible health care organizations and covered entities at discounted prices. Hear from our experts on the history and future of 340B, as well as the best compliance practices for your 340B operations. Topics include eligibility and registration, diversion, duplicate discount, … Continue reading 340B Compliance: Pitfalls and Payoffs →

In this 2-hour virtual workshop, participants will learn how to utilize an equity and inclusion framework for developing their organization’s communications. Participants will acquire tools to tell stories of social impact that don’t exploit the subjects of those stories. When communicators develop messages to describe the great work their organizations do, they need to make … Continue reading Ethical Storytelling: Creating Equitable and Inclusive Communications →

The Recruitment Strategies: Optimizing Use of CCALAC's Job Board & Resources Training is designed to enhance your clinic’s recruitment efforts by maximizing your use of CCALAC’s job board, recruitment newsletter, and resources. Participants will leave the training with more skills and expertise to attract and build a talent pipeline. After this training, participants will: Gain … Continue reading Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources →

More than 1 in 3 health centers globally have been affected by Ransomware. Victims of this threat can experience downtime, lost data, and in many cases, an inability to provide care to patients. Compliance requirements such as the HIPAA Security Rule require health centers to have Incident Response and Business Continuity Plans in place to … Continue reading Ransomware: Prevention, Response, and Preparedness →

This training provides attendees with strategies and insight for resolving noncompliance issues before, during, and after the Operational Site Visit (OSV). Topics include: how compliance is assessed via the Site Visit Protocol, areas where health centers often face challenges and tips to resolve those findings before the final report is issued, and practical steps and … Continue reading Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance) →

The training will be broken into two sections Coding and Documentation and Billing. The Coding and Documentation session will focus on telehealth and the documentation requirements during the pandemic, in addition to the E&M changes effective January 2021. The presentation will include case studies. The Billing presentation will complement the coding and documentation presentation in … Continue reading Compliance and Revenue Integrity – A Revenue Cycle Blueprint →

Implementing human resources best practices can be a significant challenge for community clinics and some solutions are better than others. Fortunately, there are actions you can take to manage the inherent risks of being an employer.  Learn how to prevent problems and how to take prompt and appropriate corrective action when challenges arise. By the … Continue reading Compliance Series: Minimizing Risks through Human Resource Best Practices →