This one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for yourself and your patients. By attending this training, participants will be able to: Understand ways the client, provider, and system may contribute to difficult workplace … Continue reading Difficult Issues for Health Care Providers →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS) →

This training will cover an overview of the Health Center Program requirements; HRSA’s Health Center Program Compliance manual and HRSA’s Site Visit Protocol (updated in late May 2021); pre-planning process steps, strategic tips and insights for a successful virtual operational site visit (V-OSV), including tips for navigating the virtual OSV, addressing pain points and common … Continue reading Compliance Series: Preparing for a V-OSV →

Behavioral Interviewing includes a comprehensive introduction to the practice for hiring managers, recruiters, HR professionals, or anyone involved in the recruiting or hiring process within their organization. Attendees will review all components of the process including planning (refining and evaluating questions), conducting (recognition and analysis), and evaluating (recognizing bias and debrief) during the recruitment process. … Continue reading Behavioral Interviewing: Techniques to Enhance Recruitment Practices →

The federal 340B drug pricing program gives manufacturers an opportunity to provide outpatient drugs to eligible health care organizations and covered entities at discounted prices. Hear from our experts on the history and future of 340B, as well as the best compliance practices for your 340B operations. Topics include eligibility and registration, diversion, duplicate discount, … Continue reading 340B Compliance: Pitfalls and Payoffs →

In this 2-hour virtual workshop, participants will learn how to utilize an equity and inclusion framework for developing their organization’s communications. Participants will acquire tools to tell stories of social impact that don’t exploit the subjects of those stories. When communicators develop messages to describe the great work their organizations do, they need to make … Continue reading Ethical Storytelling: Creating Equitable and Inclusive Communications →

The Recruitment Strategies: Optimizing Use of CCALAC's Job Board & Resources Training is designed to enhance your clinic’s recruitment efforts by maximizing your use of CCALAC’s job board, recruitment newsletter, and resources. Participants will leave the training with more skills and expertise to attract and build a talent pipeline. After this training, participants will: Gain … Continue reading Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources →

More than 1 in 3 health centers globally have been affected by Ransomware. Victims of this threat can experience downtime, lost data, and in many cases, an inability to provide care to patients. Compliance requirements such as the HIPAA Security Rule require health centers to have Incident Response and Business Continuity Plans in place to … Continue reading Ransomware: Prevention, Response, and Preparedness →

This training provides attendees with strategies and insight for resolving noncompliance issues before, during, and after the Operational Site Visit (OSV). Topics include: how compliance is assessed via the Site Visit Protocol, areas where health centers often face challenges and tips to resolve those findings before the final report is issued, and practical steps and … Continue reading Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance) →

The training will be broken into two sections Coding and Documentation and Billing. The Coding and Documentation session will focus on telehealth and the documentation requirements during the pandemic, in addition to the E&M changes effective January 2021. The presentation will include case studies. The Billing presentation will complement the coding and documentation presentation in … Continue reading Compliance and Revenue Integrity – A Revenue Cycle Blueprint →

Implementing human resources best practices can be a significant challenge for community clinics and some solutions are better than others. Fortunately, there are actions you can take to manage the inherent risks of being an employer.  Learn how to prevent problems and how to take prompt and appropriate corrective action when challenges arise. By the … Continue reading Compliance Series: Minimizing Risks through Human Resource Best Practices →

Organizations of all sizes, including within the health care sector, are increasingly suffering from cyber extortions, data breaches, and other cyber-attacks. These cyber-attacks not only directly impact those targeted, but public safety overall. Supervisory Special Agent Ron Manuel from the FBI Los Angeles Cyber Task Force will detail the scope of the cyber threat we … Continue reading CYBER THREATS: NOT IF, BUT WHEN →

Operational site visits (OSVs) are a time of great anticipation and more than a little stress for health centers and their boards. This training will give tips and techniques to engage with surveyors during the board-only meeting and demonstrate the board’s knowledge of and compliance with relevant elements of the Health Center Compliance Manual. Given … Continue reading Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person) →

The patient portal is one of the most effective tools for increasing patient access to healthcare, while simultaneously increasing administrative efficiency and productivity. Despite the potential impact this tool may have on patient care, many health centers, especially FQHCs, struggle to effectively deploy patient portals because of multiple barriers faced in the uptake. These barriers … Continue reading A Phased Approach to Patient Portal Implementation →

Need to launch a new QI project in the new year but not sure where to begin? Join the IHQC team for our "Designing a QI Project" Learning Lab on March 2nd! Leveraging IHQC’s Project Design Checklist, participants will review key steps and templates they can use to help them create comprehensive, actionable project plans. … Continue reading Designing a QI Project →

Engaged employees are instrumental to a company’s success. Managers need to assess their own level of engagement before attempting to engage employees. Engaged employees have a few common traits: they know what their job requires, have needed tools and supplies, feel cared for, are developed, have a voice, and have opportunities to advance. This workshop … Continue reading Ready, Set, Engage: HR Recruitment and Retention Strategies →

The Colorectal Cancer Screening webinar discusses the importance of screening, reviews new screening recommendations and best practices, and includes presentations from Los Angeles County clinics on screening implementation at their respective centers. Resources from CCALAC and the American Cancer Society will be provided. As a result of attending this training, attendees will: Receive an overview … Continue reading Health Center Best Practices for Colorectal Cancer Screening →

Food insecurity is among the top social determinants of health (SDoH) for patients in the safety net. Rooted in their communities and mission-driven to provide whole person care, community clinics and health centers are well-positioned to advance health equity in Los Angeles County. CCALAC, Venice Family Clinic, and Food Forward have used human-centered design thinking … Continue reading Building Effective Partnerships to Mitigate Food Insecurity →

CPI Verbal Intervention™ Training provides staff with an effective framework for preventing, de-escalating, and safely responding to crisis behavior. The program will focus on what’s happening from two perspectives: the person in distress and the staff person. Participants will gain a broad range of tools to help them manage their own emotional responses and identify escalating behaviors in … Continue reading CPI Verbal Intervention ™ Training →

The COVID-19 pandemic has highlighted the importance of broadband internet access and its emergence as a key factor in the social determinants of health discussion. Internet access is critical in today’s digital society, linking many to essential resources such as jobs, school, health care, food, and transportation, among other socioeconomics needs. The “digital divide” can … Continue reading Best Practices for Bridging the Digital Divide →