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Community Clinic Association of Los Angeles County

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CPI Verbal Intervention ™ Training

April 26 @ 9:00 am - 1:00 pm


CPI Verbal Intervention™ Training provides staff with an effective framework for preventing, de-escalating, and safely responding to crisis behavior. The program will focus on what’s happening from two perspectives: the person in distress and the staff person. Participants will gain a broad range of tools to help them manage their own emotional responses and identify escalating behaviors in others. They’ll practice effective approaches to keep their “emotional brain” from taking over in stressful situations. They’ll also discover that having a plan before behavior escalates helps manage their fear and cultivate consistent practices. CPI Post-Crisis strategies assist staff teams in recognizing opportunities to learn prevention strategies in the aftermath of a crisis. The blended program is comprised of two parts. Part one is an online course, Verbal Intervention™ training, which provides the core program content. Part two is one live virtual day that focuses on application of Verbal Intervention™ content and instructor training. 

 By attending the training, participants will: 

  • Learn how to respond to various levels of crisis behaviors; 
  • Understand how to maintain calm and consistent behavior in order to encourage a positive outcome in a crisis situation;  
  • Learn strategies to strengthen nonverbal communication; 
  • Develop limit-setting strategies when verbally intervening to de-escalate defensive behaviors; 
  • Learn safety intervention strategies to maximize safety and minimize harm; and 
  • Explore a framework to help guide staff and individuals in distress through a process of re-establishing the relationship.  

Presented by the Crisis Prevention Institute

Register Now!


$200 for CCALAC Emergency Management Group Members, CCALAC Non-Emergency Management Group Members, and Affiliates

To support organizational operations, we are encouraging agencies to send staff in pairs.

Group Rates for CCALAC Emergency Management Group Members:

$150/per person group rate (minimum of 4 per clinic for $600 / maximum of 6 per clinic for $900)
Maximum registration for this training is 6 per clinic, although additional members over 6 may be added to a waitlist and will be admitted if space permits.

If interested in purchasing group rates, please email Training Center at

If you are not a CCALAC Member or Affiliate and wish to attend, please email Traci Bivens-Davis, Training Center Manager at


April 26
9:00 am - 1:00 pm
Event Category: