Training
i2i Super User Training – Advanced Tracks
WebinarThis course is designed for Advanced Tracks users who are looking to hone their knowledge and advance into more complex and comprehensive utilization of i2i Tracks. Users should have a … Continue reading i2i Super User Training – Advanced Tracks
Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
WebinarAs we expand access to vaccines we must identify and address patients’ concerns to build their confidence in vaccines. Accessibility is not enough to ensure uptake. This educational session provides … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
Open Enrollment Refresher
Webinar2021 is a unique year for health program enrollment. Due to the American Rescue Plan, the on-going Public Health Emergency and some comprehensive new updates to the Medi-Cal program, there … Continue reading Open Enrollment Refresher
Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
WebinarThe COVID-19 pandemic has had a profound impact on our health care delivery systems, in particular the safety net. California’s community health centers were already experiencing financial challenges prior to the COVID-19 pandemic. Yet they adapted their operations and care to meet the moment, reinforcing their role as the backbone of the safety net and … Continue reading Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
Difficult Issues for Health Care Providers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for yourself and your patients. By attending this training, participants will be able to: Understand ways the client, provider, and system may contribute to difficult workplace … Continue reading Difficult Issues for Health Care Providers
Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
WebinarThe Implicit Bias training helps individuals understand and minimize the role of unconscious bias within their roles and positions. Through education and discussion, this training teaches individuals how to recognize and manage their biases. Successful implicit bias training contributes to improved inclusion, justice, equity, and diversity practices within organizations. By the end of the training, … Continue reading Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
Incident Command Systems (ICS)
WebinarThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS)
Compliance Series: Preparing for a V-OSV
WebinarThis training will cover an overview of the Health Center Program requirements; HRSA’s Health Center Program Compliance manual and HRSA’s Site Visit Protocol (updated in late May 2021); pre-planning process steps, strategic tips and insights for a successful virtual operational site visit (V-OSV), including tips for navigating the virtual OSV, addressing pain points and common … Continue reading Compliance Series: Preparing for a V-OSV
Behavioral Interviewing: Techniques to Enhance Recruitment Practices
WebinarBehavioral Interviewing includes a comprehensive introduction to the practice for hiring managers, recruiters, HR professionals, or anyone involved in the recruiting or hiring process within their organization. Attendees will review all components of the process including planning (refining and evaluating questions), conducting (recognition and analysis), and evaluating (recognizing bias and debrief) during the recruitment process. … Continue reading Behavioral Interviewing: Techniques to Enhance Recruitment Practices
340B Compliance: Pitfalls and Payoffs
WebinarThe federal 340B drug pricing program gives manufacturers an opportunity to provide outpatient drugs to eligible health care organizations and covered entities at discounted prices. Hear from our experts on the history and future of 340B, as well as the best compliance practices for your 340B operations. Topics include eligibility and registration, diversion, duplicate discount, … Continue reading 340B Compliance: Pitfalls and Payoffs
Ethical Storytelling: Creating Equitable and Inclusive Communications
WebinarIn this 2-hour virtual workshop, participants will learn how to utilize an equity and inclusion framework for developing their organization’s communications. Participants will acquire tools to tell stories of social impact that don’t exploit the subjects of those stories. When communicators develop messages to describe the great work their organizations do, they need to make … Continue reading Ethical Storytelling: Creating Equitable and Inclusive Communications
Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources
WebinarThe Recruitment Strategies: Optimizing Use of CCALAC's Job Board & Resources Training is designed to enhance your clinic’s recruitment efforts by maximizing your use of CCALAC’s job board, recruitment newsletter, and resources. Participants will leave the training with more skills and expertise to attract and build a talent pipeline. After this training, participants will: Gain … Continue reading Recruitment Strategies: Optimizing Use of CCALAC’s Job Board & Resources
Ransomware: Prevention, Response, and Preparedness
WebinarMore than 1 in 3 health centers globally have been affected by Ransomware. Victims of this threat can experience downtime, lost data, and in many cases, an inability to provide care to patients. Compliance requirements such as the HIPAA Security Rule require health centers to have Incident Response and Business Continuity Plans in place to … Continue reading Ransomware: Prevention, Response, and Preparedness
Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance)
WebinarThis training provides attendees with strategies and insight for resolving noncompliance issues before, during, and after the Operational Site Visit (OSV). Topics include: how compliance is assessed via the Site Visit Protocol, areas where health centers often face challenges and tips to resolve those findings before the final report is issued, and practical steps and … Continue reading Compliance Series: After the V-OSV – What’s Next? (Post V-OSV: Responding to Findings & Continuous Compliance)
Compliance and Revenue Integrity – A Revenue Cycle Blueprint
WebinarThe training will be broken into two sections Coding and Documentation and Billing. The Coding and Documentation session will focus on telehealth and the documentation requirements during the pandemic, in addition to the E&M changes effective January 2021. The presentation will include case studies. The Billing presentation will complement the coding and documentation presentation in … Continue reading Compliance and Revenue Integrity – A Revenue Cycle Blueprint
Compliance Series: Minimizing Risks through Human Resource Best Practices
WebinarImplementing human resources best practices can be a significant challenge for community clinics and some solutions are better than others. Fortunately, there are actions you can take to manage the inherent risks of being an employer. Learn how to prevent problems and how to take prompt and appropriate corrective action when challenges arise. By the … Continue reading Compliance Series: Minimizing Risks through Human Resource Best Practices
Implementing RPM in Community Health Centers
WebinarWith the recent HRSA hypertension funding requirements to implement Bluetooth or wireless-enabled self-measured blood pressure devices, health centers are looking for guidance on how to roll out high-tech remote patient monitoring (RPM) tools. In response, this three-part RPM training series will kick off with a high-level overview of RPM, such as the difference between low … Continue reading Implementing RPM in Community Health Centers
CYBER THREATS: NOT IF, BUT WHEN
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOrganizations of all sizes, including within the health care sector, are increasingly suffering from cyber extortions, data breaches, and other cyber-attacks. These cyber-attacks not only directly impact those targeted, but public safety overall. Supervisory Special Agent Ron Manuel from the FBI Los Angeles Cyber Task Force will detail the scope of the cyber threat we … Continue reading CYBER THREATS: NOT IF, BUT WHEN
Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person)
WebinarOperational site visits (OSVs) are a time of great anticipation and more than a little stress for health centers and their boards. This training will give tips and techniques to engage with surveyors during the board-only meeting and demonstrate the board’s knowledge of and compliance with relevant elements of the Health Center Compliance Manual. Given … Continue reading Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person)
Honoring Inclusive Wellness: Balance and Support for Health Center Professionals
WebinarStaff are constantly asked to prioritize the patient’s need, sometimes resulting in overwhelming feelings of stress, compassion fatigue, and burn-out. In order to fully show up for those they serve, professionals need structural policy supports and practice changes that balance self and collective care. This presentation will explore how we can create and maintain an … Continue reading Honoring Inclusive Wellness: Balance and Support for Health Center Professionals
A Phased Approach to Patient Portal Implementation
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe patient portal is one of the most effective tools for increasing patient access to healthcare, while simultaneously increasing administrative efficiency and productivity. Despite the potential impact this tool may have on patient care, many health centers, especially FQHCs, struggle to effectively deploy patient portals because of multiple barriers faced in the uptake. These barriers … Continue reading A Phased Approach to Patient Portal Implementation
From Cultural Awareness to Cultural Humility
WebinarParticipants will engage in self-awareness about their own culture and race and how these identities impact their perceptions, assessments, and the work that they do. Participants will then learn about power imbalances and inequities, barriers to achieving cultural competence, and challenges in working with cross cultural communities. Finally, participants will broaden their cultural lens and … Continue reading From Cultural Awareness to Cultural Humility
Core Competencies for Community Health Center Managers & Supervisors
WebinarThis intensive, highly interactive, hands-on 5-week training enables health center managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. The cohort will begin on February 18, 2022 and meet weekly on Fridays for two and a half hours. Please ensure that … Continue reading Core Competencies for Community Health Center Managers & Supervisors
Designing a QI Project
WebinarNeed to launch a new QI project in the new year but not sure where to begin? Join the IHQC team for our "Designing a QI Project" Learning Lab on March 2nd! Leveraging IHQC’s Project Design Checklist, participants will review key steps and templates they can use to help them create comprehensive, actionable project plans. … Continue reading Designing a QI Project
Ready, Set, Engage: HR Recruitment and Retention Strategies
WebinarEngaged employees are instrumental to a company’s success. Managers need to assess their own level of engagement before attempting to engage employees. Engaged employees have a few common traits: they know what their job requires, have needed tools and supplies, feel cared for, are developed, have a voice, and have opportunities to advance. This workshop … Continue reading Ready, Set, Engage: HR Recruitment and Retention Strategies
Project Management in QI Series
WebinarIHQC’s Project Management in QI training program build the skills needed to manage large and small-scale quality and practice transformation initiatives. In a shifting healthcare environment that includes payment reform initiatives, diverse grant opportunities, and cross-sector partnerships, these project management skills can help put your teams and organizations in a better position to navigate the changes … Continue reading Project Management in QI Series
Health Center Best Practices for Colorectal Cancer Screening
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Colorectal Cancer Screening webinar discusses the importance of screening, reviews new screening recommendations and best practices, and includes presentations from Los Angeles County clinics on screening implementation at their respective centers. Resources from CCALAC and the American Cancer Society will be provided. As a result of attending this training, attendees will: Receive an overview … Continue reading Health Center Best Practices for Colorectal Cancer Screening
Building Effective Partnerships to Mitigate Food Insecurity
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesFood insecurity is among the top social determinants of health (SDoH) for patients in the safety net. Rooted in their communities and mission-driven to provide whole person care, community clinics and health centers are well-positioned to advance health equity in Los Angeles County. CCALAC, Venice Family Clinic, and Food Forward have used human-centered design thinking … Continue reading Building Effective Partnerships to Mitigate Food Insecurity