Training
An Inward-Facing Trauma-Informed Approach: A Dental Perspective
WebinarIn this webinar "An Inward-Facing Trauma-Informed Approach: A Dental Perspective," participants will learn about one FQHC's experience in integrating trauma-informed care through an inward-facing approach. Attendees will explore lessons learned from the process including what was helpful and what could have been done differently to better support staff and patients. Adaptations related to COVID-19 will … Continue reading An Inward-Facing Trauma-Informed Approach: A Dental Perspective
Telehealth Adoption: Strategies from the Field to Tackle Provider Engagement
WebinarFollowing the implementation of telehealth at your health center, the focus now shifts to maximize engagement of providers and patients in telehealth utilization. How do we incorporate this practice as a permanent part of your health care delivery matrix? In this session, you will hear from two health centers on strategies and recommendations that have … Continue reading Telehealth Adoption: Strategies from the Field to Tackle Provider Engagement
ACEs Aware: Trauma-Informed Reopening Strategies
WebinarAs shelter in place orders are being lifted, it is difficult to know how to approach re-opening our organizations, communities and even daily functioning. There is little doubt we all realize there will be a “new normal,” but what should that look like? We must honor that the trauma, fear, anxiety and crises we have … Continue reading ACEs Aware: Trauma-Informed Reopening Strategies
Optimize Your Patient Orders in eClinicalWorks
WebinarDuring this training, we will be reviewing how to create, manage and utilize Order Sets within eClinicalWorks (eCW). Order Sets are treatment plans in eCW that are created to assist providers with generating patient orders based on the specific medical condition they are seeing the patient for. Additionally, we will review alternative treatment tools within … Continue reading Optimize Your Patient Orders in eClinicalWorks
Tips to Navigate the Patient’s Progress Note Quicker in eCW
WebinarDuring this training, we will be reviewing how to effectively navigate the patient’s progress note by utilizing point of care shortcuts. Additionally, we will discuss the customization display options for different types of end users when they are viewing the progress note categories. For example, we will review how to hide folders in the ‘HPI’ … Continue reading Tips to Navigate the Patient’s Progress Note Quicker in eCW
Growing Hearty Responses to Stress and Challenge in Community
WebinarJoin us for a brief, interactive immersion in mindful practice. Together we will explore gratitude in a welcoming group setting dedicated to supporting gifted healers working in community clinics across Greater Los Angeles. We are grateful for you and your work! Drawing from humanities and personal sharing, it is the aim of these sessions to … Continue reading Growing Hearty Responses to Stress and Challenge in Community
Health Center Budgeting for Non-Finance Managers
WebinarOperational managers are responsible for developing their departmental budget while collaborating with a CFO on its planning and implementation. This training explains the process and how managers impact health center profitability and sustainability. Topics will include an overview of budgeting in the late- and post-COVID periods. By the end of the workshop managers will be … Continue reading Health Center Budgeting for Non-Finance Managers
ACEs Aware: Using the Seven Domains of Wellness in Your Practice
WebinarStress can harm a child’s developing brain and body. The good news is you can lessen the negative impacts of stress. Even when children are stressed, the right kind of support and care can help children bounce back. The research indicates there are seven aspects of a child’s life that, when done well, helped mitigate … Continue reading ACEs Aware: Using the Seven Domains of Wellness in Your Practice
Don’t be an Information Blocker – Embrace Interoperability
WebinarThe 21st Century Cures Act Information Blocking rule went into effect on April 5, 2021, but what exactly does that mean? Join us on Monday, May 17 to learn more about this rule and what you need to do so you “Don’t Get Caught Information Blocking – Embrace Interoperability”. This training will be presented by … Continue reading Don’t be an Information Blocker – Embrace Interoperability
Relational, Strengths-Based Approaches to ACEs
WebinarThis webinar will explore the utilization of strengths-based theory in the treatment of ACEs, toxic stress and building resilience. Utilizing strengths-based therapy in treating toxic stress allows practitioners to work with clients to identify internal strengths and resourcefulness to build resilience. Learning objectives include: Review ACEs Science Discuss implications of toxic stress and the effects … Continue reading Relational, Strengths-Based Approaches to ACEs
NextGen User Collaborative Annual Training for Advanced Users – EHR and EPM
WebinarNextgen User Collaborative Members are invited to join us with eMedApps for the Annual Training for Advanced Users - EHR and EPM. Learning objectives will include: • Learn about new features in the EHR, as well as old features you may not be utilizing. • Get tips and best practices on some EHR configurations and … Continue reading NextGen User Collaborative Annual Training for Advanced Users – EHR and EPM
Strategies to Integrate Tobacco Treatment
WebinarAn introduction to local and statewide resources for tobacco treatment best practice and opportunities, including Los Angeles County Office of Education, Worksite Wellness LA, Compadres, CA Quits and the California Smokers’ Helpline. Best practices in tobacco treatment include adoption of smoke/tobacco-free workplace policies, staff tobacco assessment and counseling policies, and implementation of Ask, Advise, Refer … Continue reading Strategies to Integrate Tobacco Treatment
Screening for ACEs in Specialty Clinical Areas
WebinarIn this training participants will learn screening and intervention techniques in specialty clinical areas such as obstetrics, asthma, adult medicine, and emergency room settings. The training will examine specific considerations for each of the specialty areas and actionable steps. Finally, participants will learn why these specialty areas for screening have been identified and the clinical … Continue reading Screening for ACEs in Specialty Clinical Areas
Incident Command Systems (ICS)
WebinarThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS)
eClinicalWorks (eCW) eBO Report Training
WebinarThe eCW eBO Report training will focus on key elements of report studio, building a foundation for report creation. The training will involve a hands-on report building and training. With step-by-step instruction and demonstration, each user can follow the instructor to build their own report. Learning objectives include: • Understand Metadata categories • Understand query, … Continue reading eClinicalWorks (eCW) eBO Report Training
Evaluating Health Center Response to the COVID-19 Pandemic
WebinarThis one-hour training will guide participants through the process of evaluating their health center’s response to the COVID-19 pandemic. At the end of the training, participants will receive an electronic After-Action Report/Improvement Plan Template custom designed for health centers. By the end of this session, participants will be able to: • Evaluate their current emergency … Continue reading Evaluating Health Center Response to the COVID-19 Pandemic
COVID-19: Patient Engagement Communications & Messaging Training
WebinarCCALAC has made it easy for member clinics and staff to access a wide range of creative and digital content on how their patients and communities can keep safe and healthy during the COVID-19 pandemic. The training will include best practices and guidance on: Recommended messaging for patients: How to address common misconceptions regarding the … Continue reading COVID-19: Patient Engagement Communications & Messaging Training
ACEs Aware: Strategies for Positive Patient Encounters
WebinarStrategies for Positive Patient Encounters take an interpersonal approach to de-escalating challenging provider/patient interactions in healthcare. This training identifies patient and provider factors that can lead to negative interactions with a patient, critical incident, disruptions in care, provider burnout, and potential violence. Providers will be taught tools and strategies to de-escalate these encounters in a … Continue reading ACEs Aware: Strategies for Positive Patient Encounters
Customer Service: The Art of Caring
WebinarProviding a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed specifically for health center employees -- participants discuss the critical nature of customer service in … Continue reading Customer Service: The Art of Caring
Burnout Prevention (Frontline Staff)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesBurnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is Learn about causes of Burnout Understand the various ways Burnout can manifest Learn how to prevent and manage Burnout Presented by … Continue reading Burnout Prevention (Frontline Staff)
i2i Tracks 101 – Introduction to Tracks
WebinarThis course is designed to help new or moderate Tracks users gain a foundational understanding of the Tracks Application and begin to apply the basics in their daily use of Tracks. By the end of the workshop, attendees will be able to: • Generate and validate basic patient searches. • Run standard reports and validate … Continue reading i2i Tracks 101 – Introduction to Tracks
You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (Frontline Staff)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (Frontline Staff)
Burnout Prevention (C-Suite and Clinic Leadership)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesBurnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is Learn about causes of Burnout Understand the various ways Burnout can manifest Learn how to prevent and manage Burnout Presented by … Continue reading Burnout Prevention (C-Suite and Clinic Leadership)
Onboarding Training – Introduction to Community Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Onboarding Training is designed to introduce new and recently hired health center staff to general health center operations, including: the history and movement, funding streams, customer service, social determinants of health, telehealth in a world of COVID-19, compliance, and quality improvement. Training participants will leave the training with baseline knowledge of health center operations … Continue reading Onboarding Training – Introduction to Community Health Centers
Non-Violent Crisis Intervention® (NCI)
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day training will teach clinic staff verbal de-escalation techniques and verbal intervention strategies for workplace violence prevention. Workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now available as virtual learning with a reduced classroom delivery … Continue reading Non-Violent Crisis Intervention® (NCI)
You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
WebinarAs the field of medicine becomes more integrated with behavioral health, providers are challenged to understand the role of trauma in a patient’s presentation. “How to Best Respond to Trauma Stories – Do No Harm”, provides concrete steps and examples on how to assess, listen to, and respond to patients' trauma stories. Strategies introduced in … Continue reading ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
i2i Super User Training – Advanced Tracks
WebinarThis course is designed for Advanced Tracks users who are looking to hone their knowledge and advance into more complex and comprehensive utilization of i2i Tracks. Users should have a strong Tracks background and be comfortable navigating and utilizing the system for a variety of use cases. By the end of the training, participants will … Continue reading i2i Super User Training – Advanced Tracks