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Community Clinic Association of Los Angeles County

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An Inward-Facing Trauma-Informed Approach: A Dental Perspective

March 30 @ 12:15 pm - 1:15 pm


In this webinar “An Inward-Facing Trauma-Informed Approach: A Dental Perspective,” participants will learn about one FQHC’s experience in integrating trauma-informed care through an inward-facing approach. Attendees will explore lessons learned from the process including what was helpful and what could have been done differently to better support staff and patients. Adaptations related to COVID-19 will be discussed. The perspective of the Trauma Informed Care Coordinator, Director of Dental, and Dental Manager will be offered.

By the end of this training participations will be able to:

  • Identify strengths and barriers of integrating a trauma-informed approach within a dental setting
  • Explore organizational lessons learned from taking an inward-facing approach within the dental setting
  • Recognize COVID-19 modifications that were made to the process
  • Discuss any questions with staff involved in the process

Presented by Andi Fetzner, PsyD, Trauma Informed Care Coordinator and Lisabeth Chiu, DDS, Dental Director, Eisner Health

Complimentary Training 

Register Now!


Speaker Biographies:

Andi Fetzer, PsyD, Andi’s mantra is “you don’t have to be a therapist to be therapeutic.” Working in social service for almost 20 years prior to joining the Eisner Health team as the trauma-informed care coordinator, Andi was frequently frustrated with the lack of coordination between clients and the various systems serving them. When she learned about the ACEs framework and trauma-informed approach, a lightbulb went off and in 2013, she shifted her focus from clinical practice to training across sectors to amplify this approach to care. Andi has a BA in political science, an MA in community counseling, and a doctorate in clinical psychology. At Eisner Health, Andi focuses on supporting the integration of this approach within the organizational and clinical practices to support both staff and patients. Her clinical training and personal history as a survivor of childhood trauma inform her unique perspective on training. She lives in Los Angeles with her two dogs and enjoys yoga, good food, and outdoor adventures.




March 30
12:15 pm - 1:15 pm
Event Category: