Training
Data Visualization – Using ECM Impact Measures to Drive Improvement
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesHealth centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who need it. In this webinar, staff from the Institute for High Quality Care will explore strategies for turning the data health centers collect into meaningful … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement
Data Driven Quality Improvement 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe goal of quality improvement is to make changes that bring you closer to an ideal state, recognizing that we will never be perfect, but we can make changes in a systemic and thoughtful way. How do we know whether we are making the improvements we want? A big part of understanding our success is … Continue reading Data Driven Quality Improvement 101
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Communication Without Exploitation: Introduction to Ethical Storytelling
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAfter two decades of working with social impact leaders, coach Chrysta Wilson has learned that changemakers like you, working to create a more just and equitable health care system, can face unique challenges when it comes to telling stories of the good work you’re doing without exploiting the very people you serve. Via progress reports, … Continue reading Communication Without Exploitation: Introduction to Ethical Storytelling
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Project Management Learning Lab Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis is a 2-part Project Management Learning Lab series presented by faculty from the Institute for High Quality Care. Project Management Learning Lab – Part 1 IHQC’s Project Management Learning Labs build the skills needed to manage large and small-scale quality and practice transformation initiatives. These learning labs are ideal for staff at all project … Continue reading Project Management Learning Lab Series
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Designing a QI Project
WebinarJoin the Institute for High Quality Care (IHQC) team for the return of our "Designing a QI Project" Learning Lab! Leveraging IHQC’s Project Design Checklist, participants will review key steps and templates they can use to help them create comprehensive, actionable project plans for their QI projects. This learning lab includes access to 2 on-demand … Continue reading Designing a QI Project
Project Management Learning Lab Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis is a 2-part Project Management Learning Lab series presented by faculty from the Institute for High Quality Care. Project Management Learning Lab – Part 1 IHQC’s Project Management Learning Labs build the skills needed to manage large and small-scale quality and practice transformation initiatives. These learning labs are ideal for staff at all project … Continue reading Project Management Learning Lab Series
Fundamentals in Quality Improvement
The California Endowment 1000 Alameda St, Los Angeles, CA, United StatesJoin Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement
Mental Health First Aid®
WebinarMental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid®
Customer Service Training in Community Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJoin us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers
JEDI Informed Facilitation
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesMeetings are places where our commitments to justice, equity, and inclusion are tested by how well our meetings are designed, how well we can balance participation, and how well we can facilitate group dynamics. Inclusive facilitators need to bring JEDI skills into two phases of a meeting: Phase One: the planning phase of the meeting … Continue reading JEDI Informed Facilitation
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
Fundamentals in Quality Improvement
The California Endowment 1000 Alameda St, Los Angeles, CA, United StatesJoin Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Breast Cancer and Colorectal Cancer Screening webinar will include best practices, partnerships, workflows, and efforts from Los Angeles County clinics on screening implementation at their respective centers. Quality improvement and clinical staff will share how they work to improve screenings for breast cancer and colorectal cancer, and the role their clinical teams play in … Continue reading Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings
Mental Health First Aid®
WebinarMental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid®
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series