Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how to develop their own customer service skills and how clinic teams can plan for agency-wide improvement.

By attending this training attendees will be able to:

• Discuss principles of good customer service and tips for improvement;
• Recognize what an excellent patient experience looks like;
• Realize the power of the patient-staff interaction;
• Learn strategies for working with difficult behaviors.

Presented by Traci Bivens-Davis, MA, Assistant Director of Training and Equity, CCALAC.

Register Now!

CCALAC Members & Affiliates Fee: $50

Non-Member Fee: $100