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Community Clinic Association of Los Angeles County

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Non-Violent Crisis Intervention®

March 30, 2023 @ 9:00 am - 4:30 pm

|Recurring Event (See all)

One event on March 29, 2023 at 9:00 am

One event on March 30, 2023 at 9:00 am


The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now available as a blended learning course with a reduced classroom delivery option to adhere to social distancing protocols. In person attendance is required on the last day of the scheduled training on March 30 from 9am-4:30pm, location TBD.
Limited space available on a first come first served basis.

By the end of the virtual training, participants will:
• Identify warning signs that indicate an escalation toward aggressive or violent behavior.
• Learn how to take appropriate measures to avoid, decelerate, and de-escalate crisis situations.
• Assess the level of risk associated with crisis behavior and make appropriate decisions related to the management of such risks.
• Identify the impact of crisis events and describe post-crisis responses that can be used for personal and organizational support and learning.
• Address the serious issue of physical intervention through careful assessment of risks and an evaluation.

Presented by Andrés Sánchez, MSOL, CCALAC Workforce Manager and Sara Watson, MCHES, CCALAC Training and Events Specialist


Cost for CCALAC Members and Affiliates: $100, Non-members: $150

Register Now!

Group rates are available. Please email the Training Center at if interested in seeking a group rate.


Instructor Biographies:

Andrés Sánchez, MSOL, CCALAC Workforce Program Manager

Andrés Sánchez, They/He, has worked at CCALAC as the Workforce Retention and Recruitment Coordinator for the past three years and has close to nine years of experience working in community health. They have worn many hats along their workforce journey: from after school counselor to HIV patient navigator, they have supported communities in Las Vegas, DC, and Los Angeles. In addition to their work in community health, Andrés is a poetry teacher, published writer, and advocate of LGBTQ issues.

Sara Watson, MCHES, CCALAC Training and Events Specialist

Sara Watson, They/She, has worked at CCALAC as the Training and Events Specialist for the past four years and has over 15 years of experience in health education. Sara teaches mental health first aid and works with communities on CPR and first aid instruction. Prior to working with CCALAC, Sara worked as a Policy and Advocacy Director in Los Angeles where they focused on behavioral health integration with under-resourced communities and in improving access to quality health care. In their free time, Sara enjoys the outdoors, especially the ocean where they are a divemaster and teach SCUBA diving.


March 30, 2023
9:00 am - 4:30 pm
Event Category: