Organizations of all sizes, including within the health care sector, are increasingly suffering from cyber extortions, data breaches, and other cyber-attacks. These cyber-attacks not only directly impact those targeted, but public safety overall. Supervisory Special Agent Ron Manuel from the FBI Los Angeles Cyber Task Force will detail the scope of the cyber threat we … Continue reading CYBER THREATS: NOT IF, BUT WHEN →

Operational site visits (OSVs) are a time of great anticipation and more than a little stress for health centers and their boards. This training will give tips and techniques to engage with surveyors during the board-only meeting and demonstrate the board’s knowledge of and compliance with relevant elements of the Health Center Compliance Manual. Given … Continue reading Compliance Series: Acing the Board’s Participation in the Operational Site Visit (Virtual or In-person) →

The patient portal is one of the most effective tools for increasing patient access to healthcare, while simultaneously increasing administrative efficiency and productivity. Despite the potential impact this tool may have on patient care, many health centers, especially FQHCs, struggle to effectively deploy patient portals because of multiple barriers faced in the uptake. These barriers … Continue reading A Phased Approach to Patient Portal Implementation →

Need to launch a new QI project in the new year but not sure where to begin? Join the IHQC team for our "Designing a QI Project" Learning Lab on March 2nd! Leveraging IHQC’s Project Design Checklist, participants will review key steps and templates they can use to help them create comprehensive, actionable project plans. … Continue reading Designing a QI Project →

Engaged employees are instrumental to a company’s success. Managers need to assess their own level of engagement before attempting to engage employees. Engaged employees have a few common traits: they know what their job requires, have needed tools and supplies, feel cared for, are developed, have a voice, and have opportunities to advance. This workshop … Continue reading Ready, Set, Engage: HR Recruitment and Retention Strategies →

The Colorectal Cancer Screening webinar discusses the importance of screening, reviews new screening recommendations and best practices, and includes presentations from Los Angeles County clinics on screening implementation at their respective centers. Resources from CCALAC and the American Cancer Society will be provided. As a result of attending this training, attendees will: Receive an overview … Continue reading Health Center Best Practices for Colorectal Cancer Screening →

Food insecurity is among the top social determinants of health (SDoH) for patients in the safety net. Rooted in their communities and mission-driven to provide whole person care, community clinics and health centers are well-positioned to advance health equity in Los Angeles County. CCALAC, Venice Family Clinic, and Food Forward have used human-centered design thinking … Continue reading Building Effective Partnerships to Mitigate Food Insecurity →

CPI Verbal Intervention™ Training provides staff with an effective framework for preventing, de-escalating, and safely responding to crisis behavior. The program will focus on what’s happening from two perspectives: the person in distress and the staff person. Participants will gain a broad range of tools to help them manage their own emotional responses and identify escalating behaviors in … Continue reading CPI Verbal Intervention ™ Training →

The COVID-19 pandemic has highlighted the importance of broadband internet access and its emergence as a key factor in the social determinants of health discussion. Internet access is critical in today’s digital society, linking many to essential resources such as jobs, school, health care, food, and transportation, among other socioeconomics needs. The “digital divide” can … Continue reading Best Practices for Bridging the Digital Divide →

This training will review the importance of adopting a 100% smoke-free policy as well as implementing a cessation protocol (Ask, Advise and Refer). Secondly, the training will discuss how secondhand and thirdhand smoke affects clinic staff and patients. Thirdly, we will go over the different policy templates that can be utilized by clinics. Finally, the … Continue reading My Co-Worker Smokes. What Policies Protect Me from Thirdhand Smoke in the Workplace? →

Data stewardship is the collection of practices that ensures a health center's data is accessible, usable and trusted. Data stewardship not only refers to the tools utilized for tracking and reporting data, but it also refers to the people and the processes who are involved to ensure that EHR data is being accurately collected. After … Continue reading HCCN Best Practice Webinar – Data Stewardship →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading HICS – INCIDENT COMMAND SYSTEM FOR CLINICS →

With the recent drive for health centers to implement Bluetooth or wireless-enabled self-measured blood pressure devices, health centers are looking for guidance on how to build a successful high-tech remote patient monitoring (RPM) program. In response, this Advanced RPM Webinar will provide first-hand FQHC experience on developing RPM programs that are advanced, innovative, and improve … Continue reading Advanced RPM Webinar →

Join the Community Clinic Association of Los Angeles County (CCALAC), Maternal Child Health Access (MCHA), Neighborhood Legal Services Los Angeles (NLSLA) and the Benefits Access for Immigrants Los Angeles (BAILA) Network for a complimentary virtual convening designed for on-the-ground clinic enrollers and service providers assisting their communities in enrolling and retaining their benefits. Over the … Continue reading BAILA First Year Convening and Training →

The COVID-19 pandemic is directly responsible for the dramatic rise in telehealth utilization. But as providers quickly established new or expanded old virtual care programs, some have struggled to address workflow hurdles or human factor challenges they may not have anticipated. These challenges can lead to poor outcomes, not just for patients’ health and well-being, … Continue reading HCCN Best Practice Webinar: Telehealth Workflow for Patients and Staff →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention® →

Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed for health center employees at all levels -- participants discuss the critical nature of customer … Continue reading Customer Service: The Art of Caring →