Training
Project Management Learning Lab Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis is a 2-part Project Management Learning Lab series presented by faculty from the Institute for High Quality Care. Project Management Learning Lab – Part 1 IHQC’s Project Management Learning Labs build the skills needed to manage large and small-scale quality and practice transformation initiatives. These learning labs are ideal for staff at all project … Continue reading Project Management Learning Lab Series
Fundamentals in Quality Improvement
The California Endowment 1000 Alameda St, Los Angeles, CA, United StatesJoin Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement
Mental Health First Aid®
WebinarMental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid®
Customer Service Training in Community Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJoin us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers
JEDI Informed Facilitation
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesMeetings are places where our commitments to justice, equity, and inclusion are tested by how well our meetings are designed, how well we can balance participation, and how well we can facilitate group dynamics. Inclusive facilitators need to bring JEDI skills into two phases of a meeting: Phase One: the planning phase of the meeting … Continue reading JEDI Informed Facilitation
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
Fundamentals in Quality Improvement
The California Endowment 1000 Alameda St, Los Angeles, CA, United StatesJoin Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Breast Cancer and Colorectal Cancer Screening webinar will include best practices, partnerships, workflows, and efforts from Los Angeles County clinics on screening implementation at their respective centers. Quality improvement and clinical staff will share how they work to improve screenings for breast cancer and colorectal cancer, and the role their clinical teams play in … Continue reading Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings
Mental Health First Aid®
WebinarMental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid®
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series
Digital Divide Toolkit Update Webinar: Lessons Learned
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe COVID-19 pandemic has highlighted the importance of high-speed internet and computer/smartphone access, and their emergence as key social drivers of health. Access to the internet has become a need in today’s digital society linking many to essential resources, such as jobs, school, health care, food, and transportation among other socioeconomic needs. The “Digital Divide” … Continue reading Digital Divide Toolkit Update Webinar: Lessons Learned
Cyber Risk and Insurance Training
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAs cybersecurity threats evolve and continue to become increasingly sophisticated, the cyber insurance market has been forced to adjust to meet the challenges of this new environment. This training is designed to provide an overview of cyber exposures and how they are affecting the healthcare industry, as well as the benefits of cyber insurance and how … Continue reading Cyber Risk and Insurance Training
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series
Hospital Disaster Management Training
LAC+USC Medical Center Old General Hospital 1200 North State Street, Los Angeles, CA, United StatesDoes your hospital need training on hospital surge capacity management for natural disasters and chemical, biological, radiological, nuclear and explosives (CBRNE) incidents? Join us for Hospital Disaster Management Training, an in-depth two-day session that is a product of the Los Angeles County Department of Health Services Emergency Medical Services Agency’s Disaster Resource Center Program. This … Continue reading Hospital Disaster Management Training
Operational Review of the Revenue Cycle: Start with Scheduling
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesA scheduling model is key to patient, provider, and staff satisfaction. Streamlining who can schedule and how your schedule is set up is essential to achieve positive outcomes in patients with complex needs (e.g., chronic conditions, multiple diagnoses). The session will include reviewing how to organize a schedule that "fits" a provider and how staff … Continue reading Operational Review of the Revenue Cycle: Start with Scheduling
Hospital Disaster Management Training
LAC+USC Medical Center Old General Hospital 1200 North State Street, Los Angeles, CA, United StatesDoes your hospital need training on hospital surge capacity management for natural disasters and chemical, biological, radiological, nuclear and explosives (CBRNE) incidents? Join us for Hospital Disaster Management Training, an in-depth two-day session that is a product of the Los Angeles County Department of Health Services Emergency Medical Services Agency’s Disaster Resource Center Program. This … Continue reading Hospital Disaster Management Training
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series
Introduction to Community Health Centers: An Onboarding Resource for New CHC Staff
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Onboarding Training is a 2-part training designed as a tool to support HR managers and supervisors introducing new and recently hired health center staff to general health center operations, including: the history and movement, funding streams, customer service, social drivers of health, compliance, and quality improvement. Training participants will leave the training with baseline … Continue reading Introduction to Community Health Centers: An Onboarding Resource for New CHC Staff
Words Matter: Finding Gender Inclusive Vocabulary Grounded in Heart
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis presentation aims to improve gender responsiveness in the healthcare system through practitioner and leadership education. As Colin Druhan writes, "Today's workplace must reflect the reality that gender is not as simple as previously thought. Understanding how to include everyone, regardless of how they identify and express their gender, is the key to unlocking the … Continue reading Words Matter: Finding Gender Inclusive Vocabulary Grounded in Heart
Core Competencies for CHC Managers and Supervisors Training Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis intensive and highly interactive 5-week virtual training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants learn to: Manage, lead and retain engaged, productive and satisfied teams Coach and develop employees and drive accountability Utilize Behavioral Interviewing … Continue reading Core Competencies for CHC Managers and Supervisors Training Series