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Operational Review of the Revenue Cycle: Start with Scheduling
May 2, 2023 @ 9:00 am - 10:30 am
FreeA scheduling model is key to patient, provider, and staff satisfaction. Streamlining who can schedule and how your schedule is set up is essential to achieve positive outcomes in patients with complex needs (e.g., chronic conditions, multiple diagnoses). The session will include reviewing how to organize a schedule that “fits” a provider and how staff can improve documenting efforts, the collaboration of care, and decrease no-shows. The revenue cycle starts with scheduling and transitions into providing quality clinical care.
During this training, participants will:
- Describe the importance of the schedule as a part of the revenue cycle.
- Discuss ways to streamline provider scheduling.
- Determine ways to meet the needs of the provider and the patient.
- Identify how the schedule impacts documentation, the collaboration of care, and no-shows.
Presented by Beth Edwards, MSN, RN, CPNP-PC, CNL, EDAC, Health Center Operations and Facilities Planner from Capital Link.
Course registration is limited to health centers participating in CCALAC’s CalAIM Training Program for small to medium size facilities. Consult with Ahana Singh, Clinical Services Project Manager, at asingh@ccalac.org to determine if your site is eligible to participate.
Instructor Biography:
Beth Edwards joined Capital Link staff as the Health Center Operations and Facilities Planner in June 2022. She brings over 30 years of healthcare experience and is responsible for technical assistance for community health centers, primary care associations (PCAs), and other organizations nationwide. In her current role, she is able to assist health centers in strategic planning, improving operational performance, optimizing patient flow, and planning capital projects. Mrs. Edwards has worked in several FQHCs holding multiple administrative roles, including Director of Health Center Operations. Her responsibilities in the FQHC environment included strategic planning, HRSA site visits, Board Governance, provider productivity, grant management, and day-to-day operations. In addition, Mrs. Edwards has worked in various medical settings, including acute-care hospitals, outpatient, and ambulatory care. Mrs. Edwards holds a Master of Science in Nursing and a post-master Practitioner Specialty. She is a licensed registered nurse with certifications as a Clinical Nurse Leader, Pediatric Nurse Practitioner in Primary Care, and Evidence-Based Design Accreditation and Certification. She is located in Irvington, Alabama, and enjoys reading, spending time with family, hunting, fishing, and watching LSU football.
