The Breast Cancer and Colorectal Cancer Screening webinar will include best practices, partnerships, workflows, and efforts from Los Angeles County clinics on screening implementation at their respective centers. Quality improvement and clinical staff will share how they work to improve screenings for breast cancer and colorectal cancer, and the role their clinical teams play in … Continue reading Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings →

Mental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid® →

The COVID-19 pandemic has highlighted the importance of high-speed internet and computer/smartphone access, and their emergence as key social drivers of health. Access to the internet has become a need in today’s digital society linking many to essential resources, such as jobs, school, health care, food, and transportation among other socioeconomic needs. The “Digital Divide” … Continue reading Digital Divide Toolkit Update Webinar: Lessons Learned →

As cybersecurity threats evolve and continue to become increasingly sophisticated, the cyber insurance market has been forced to adjust to meet the challenges of this new environment. This training is designed to provide an overview of cyber exposures and how they are affecting the healthcare industry, as well as the benefits of cyber insurance and how … Continue reading Cyber Risk and Insurance Training →

A scheduling model is key to patient, provider, and staff satisfaction. Streamlining who can schedule and how your schedule is set up is essential to achieve positive outcomes in patients with complex needs (e.g., chronic conditions, multiple diagnoses). The session will include reviewing how to organize a schedule that "fits" a provider and how staff … Continue reading Operational Review of the Revenue Cycle: Start with Scheduling →

This presentation aims to improve gender responsiveness in the healthcare system through practitioner and leadership education. As Colin Druhan writes, "Today's workplace must reflect the reality that gender is not as simple as previously thought. Understanding how to include everyone, regardless of how they identify and express their gender, is the key to unlocking the … Continue reading Words Matter: Finding Gender Inclusive Vocabulary Grounded in Heart →

What staff is utilized in the care coordination model? What can each staff member do under their license or certification? What is the best way to align job descriptions to … Continue reading Staffing for a Value-Based Care Model – Utilizing Staff to Their Fullest Capabilities →

Capital Link will present findings from the Cedars-Sinai supported 2018-2021 CCALAC Performance Evaluation Profile (PEP) for the Los Angeles region as well as its 57 individual FQHC members. Information will include … Continue reading Health Center PEP Findings with Capital Link →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. The course will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The training will be held in-person on June 13 and 14 from 9:00am-5:00pm. The workshop includes independent self-paced content, lecture, and situation-based guided … Continue reading Non-Violent Crisis Intervention® →

As we expand access to vaccines, we must educate patients with information to reduce their hesitancy. Accessibility is not enough to ensure uptake. This educational session provides an overview of differing types of resistance in both pediatric and adult populations and strategies to build patient motivation. By the end of the webinar, attendees will be … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence →

The revenue cycle comprises processes other than billing and collecting. The billing department is often the focus of the revenue cycle process; however, many functions occur before the claim reaches the billing department to bill and collect on claims effectively. Factors that affect the health center’s ability to receive revenue for services rendered are often … Continue reading Revenue Cycle Management with Capital Link →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers →

The African American Infant and Maternal Mortality Prevention (AAIMM) Initiative is hosting a 1-hour provider training in partnership with Essential Access Health. This training will provide an overview of client-centered contraceptive and preconception counseling, and how to engage patients in affirming, unbiased, nonjudgmental conversations about sexual and reproductive health. Participants will learn about the new … Continue reading Essential Access PATH Training →