In this webinar, participants will learn about one FQHC's experience in integrating trauma-informed care through an inward-facing approach within healthcare clinics. Attendees will explore lessons learned from the process including what was helpful and what could have been done differently to better support staff and patients. Adaptations related to COVID-19 will be discussed. The perspective … Continue reading An Inward-Facing Trauma-Informed Approach: A Medical Perspective →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS) →

This ACE's Aware Training, "Cultural and Racial Differences in Understanding and Responding to Adversity, Trauma, Resilience and Healing," will discuss how cultural and racial differences can impact ACEs screening and response. Gatanya Arnic, Chief Executive Officer, Center for Youth Wellness (CYW) will lead a discussion of how the biases inherent in the medical system, as … Continue reading Cultural and Racial Differences in Understanding and Responding to Adversity, Trauma, Resilience and Healing →

Join us and eClinicalWorks (eCW) representative Luigi Biele (Train-the-Trainer) for a training tailor-made for members of the Community Clinic Association of Los Angeles County (CCALAC)! In the morning segment of this training, we will cover new features in the EMR (ex: administrative changes, including System Performance Monitoring, and Coded/Uncoded Allergies module, to name a few) … Continue reading CCALAC eClinicalWorks User Collaborative Annual Training →

In this webinar "An Inward-Facing Trauma-Informed Approach: A Dental Perspective," participants will learn about one FQHC's experience in integrating trauma-informed care through an inward-facing approach. Attendees will explore lessons learned from the process including what was helpful and what could have been done differently to better support staff and patients. Adaptations related to COVID-19 will … Continue reading An Inward-Facing Trauma-Informed Approach: A Dental Perspective →

Following the implementation of telehealth at your health center, the focus now shifts to maximize engagement of providers and patients in telehealth utilization. How do we incorporate this practice as a permanent part of your health care delivery matrix? In this session, you will hear from two health centers on strategies and recommendations that have … Continue reading Telehealth Adoption: Strategies from the Field to Tackle Provider Engagement →

As shelter in place orders are being lifted, it is difficult to know how to approach re-opening our organizations, communities and even daily functioning. There is little doubt we all realize there will be a “new normal,” but what should that look like? We must honor that the trauma, fear, anxiety and crises we have … Continue reading ACEs Aware: Trauma-Informed Reopening Strategies →

During this training, we will be reviewing how to create, manage and utilize Order Sets within eClinicalWorks (eCW). Order Sets are treatment plans in eCW that are created to assist providers with generating patient orders based on the specific medical condition they are seeing the patient for. Additionally, we will review alternative treatment tools within … Continue reading Optimize Your Patient Orders in eClinicalWorks →

During this training, we will be reviewing how to effectively navigate the patient’s progress note by utilizing point of care shortcuts. Additionally, we will discuss the customization display options for different types of end users when they are viewing the progress note categories. For example, we will review how to hide folders in the ‘HPI’ … Continue reading Tips to Navigate the Patient’s Progress Note Quicker in eCW →

Operational managers are responsible for developing their departmental budget while collaborating with a CFO on its planning and implementation. This training explains the process and how managers impact health center profitability and sustainability. Topics will include an overview of budgeting in the late- and post-COVID periods. By the end of the workshop managers will be … Continue reading Health Center Budgeting for Non-Finance Managers →

Stress can harm a child’s developing brain and body. The good news is you can lessen the negative impacts of stress. Even when children are stressed, the right kind of support and care can help children bounce back. The research indicates there are seven aspects of a child’s life that, when done well, helped mitigate … Continue reading ACEs Aware: Using the Seven Domains of Wellness in Your Practice →

The 21st Century Cures Act Information Blocking rule went into effect on April 5, 2021, but what exactly does that mean? Join us on Monday, May 17 to learn more about this rule and what you need to do so you “Don’t Get Caught Information Blocking – Embrace Interoperability”. This training will be presented by … Continue reading Don’t be an Information Blocker – Embrace Interoperability →

This webinar will explore the utilization of strengths-based theory in the treatment of ACEs, toxic stress and building resilience. Utilizing strengths-based therapy in treating toxic stress allows practitioners to work with clients to identify internal strengths and resourcefulness to build resilience. Learning objectives include: Review ACEs Science Discuss implications of toxic stress and the effects … Continue reading Relational, Strengths-Based Approaches to ACEs →

An introduction to local and statewide resources for tobacco treatment best practice and opportunities, including Los Angeles County Office of Education, Worksite Wellness LA, Compadres, CA Quits and the California Smokers’ Helpline. Best practices in tobacco treatment include adoption of smoke/tobacco-free workplace policies, staff tobacco assessment and counseling policies, and implementation of Ask, Advise, Refer … Continue reading Strategies to Integrate Tobacco Treatment →

In this training participants will learn screening and intervention techniques in specialty clinical areas such as obstetrics, asthma, adult medicine, and emergency room settings. The training will examine specific considerations for each of the specialty areas and actionable steps. Finally, participants will learn why these specialty areas for screening have been identified and the clinical … Continue reading Screening for ACEs in Specialty Clinical Areas →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading Incident Command Systems (ICS) →

This one-hour training will guide participants through the process of evaluating their health center’s response to the COVID-19 pandemic. At the end of the training, participants will receive an electronic After-Action Report/Improvement Plan Template custom designed for health centers. By the end of this session, participants will be able to: • Evaluate their current emergency … Continue reading Evaluating Health Center Response to the COVID-19 Pandemic →

CCALAC has made it easy for member clinics and staff to access a wide range of creative and digital content on how their patients and communities can keep safe and healthy during the COVID-19 pandemic. The training will include best practices and guidance on: Recommended messaging for patients: How to address common misconceptions regarding the … Continue reading COVID-19: Patient Engagement Communications & Messaging Training →

Strategies for Positive Patient Encounters take an interpersonal approach to de-escalating challenging provider/patient interactions in healthcare. This training identifies patient and provider factors that can lead to negative interactions with a patient, critical incident, disruptions in care, provider burnout, and potential violence. Providers will be taught tools and strategies to de-escalate these encounters in a … Continue reading ACEs Aware: Strategies for Positive Patient Encounters →

Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed specifically for health center employees -- participants discuss the critical nature of customer service in … Continue reading Customer Service: The Art of Caring →

Burnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is​ Learn about causes of Burnout​ Understand the various ways Burnout can manifest​ Learn how to prevent and manage Burnout​ Presented by … Continue reading Burnout Prevention (Frontline Staff) →