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Community Clinic Association of Los Angeles County

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Creating a Trauma-Informed Workplace

February 3 @ 12:00 pm - 2:00 pm

|Recurring Event (See all)

One event on February 17, 2021 at 12:00 pm

One event on March 3, 2021 at 12:00 pm

One event on March 17, 2021 at 12:00 pm


Screening for Adverse Childhood Experiences (ACEs) is one piece of a trauma-informed approach. In this series of 4 workshops, Origins will help clinics operationalize the science of toxic stress and resilience to support staff as well as patients. Designed in a learning collaborative style, these workshops build off the key concepts underlying a trauma-informed approach and support clinics in translating these concepts into action. The importance of recognizing the impact of toxic stress on both patients and staff will be emphasized throughout the series. As part of this, the workshops will focus on the critical role of staff wellness, internal practices, and on building and sustaining a resilient culture.
Each workshop will incorporate activities and discussion to help participants explore, integrate, and apply the information. The series is designed to support the sustainability and effectiveness of trauma-informed interventions such as the PEARLS screenings tool. Teams implementing a trauma-informed approach are encouraged to sign up and participate together. The four workshops are described below:

Workshop 1: Building and Communicating Your Vision
This initial workshop will begin with a short level-set overview of the key concepts behind a trauma-informed approach to ensure all participants are equipped with common language as a starting point. Building off this foundation, you will explore the role of leadership and teamwork, “why you do what you do,” your overall vision for integrating this approach into your setting, and how to communicate that vision across your organization.

Workshop 2: Developing Your Culture
In the second workshop, you’ll learn about the role of culture in sustaining a trauma-informed approach and define the values that will help promote a resilience-building culture in your setting. As part of this, you will explore how your organizational culture developed and how it does (or does not) reflect those values.

Workshop 3: Assessing Your Setting
In the third workshop, you’ll use a systematic approach to assess and examine the different domains of your setting, such as leadership capacity, services, clients, policies and procedures, and physical environment. The goal of this workshop is to define a process to gather information about strengths, assets, what’s working well, and what could be done differently to best support staff and serve patients.

Workshop 4: Creating an Action Plan
In the fourth and final workshop, you will build off the findings from your assessment to define concrete goals for integrating a trauma-informed approach into your setting. Utilizing tools rooted in strategic planning, you will then translate those goals into a concrete action plan through the process of brainstorming and prioritizing potential solutions.

By the end of the training series, participants will be able to:

  • Develop your team’s vision for integrating a trauma-informed approach into your clinic and a plan for communicating it
  • Explore the role of organizational culture in sustaining resilience and articulate the values that will help support the desired culture in your clinic
  • Use an assessment to identify 1-3 priority needs of your clinic to support a trauma-informed approach
  • Identify 1-3 concrete goals and specific activities to meet those goals based on defined needs

Presented by Lori Chelius, MBA, MPH, Co-Founder and Andi Fetzner, PsyD, Co-Founder, Origins Training & Consulting

Lori Chelius, MBA, MPH, Co-Founder, Origins Training & Consulting
Lori is driven by a desire to create sustainable change. Prior to founding Origins with Andi, she spent 15 years pursuing this desire in a number of roles in healthcare and public health, including strategic planning, business development, project management, market research, and needs assessment. During that time, Lori saw opportunity after opportunity to address issues upstream and understand the root causes, not just the symptoms. When Lori met Andi, a fellow champion of a trauma-informed approach, she realized they could team up to help organizations build strong foundations based on solid values, build resilience, and provide even better care for the people they serve. And so, Origins was born.

Lori has a BA in psychology (with a concentration in neuroscience) from Williams College and an MBA and MPH from UC Berkeley. She lives in California with her wife, three kids, and their dog, Oliver. She also coaches youth soccer (and still attempts to play it).

Andi Fetzner, PsyD, Co-Founder, Origins Training & Consulting
Andi lives by the mantra, “you don’t have to be a therapist to be therapeutic.”
Working in social service for 15 years prior to founding Origins with Lori, Andi frequently was frustrated with the lack of coordination between clients and the various systems serving them. It seemed that the focus was on symptoms and not the underlying cause of the problems. When she learned about the ACEs framework and trauma-informed approach, a lightbulb went off. This was how she could support people through the process of resolving those pain points in helping support clients and their families heal.

She then shifted her focus and began training across sectors to amplify this approach to care. Andi has a BA in political science, an MA in community counseling, and a doctorate in clinical psychology. Her clinical training and personal history as a survivor of childhood trauma inform her unique perspective. She lives in Los Angeles with her 2 dogs and enjoys yoga, good food, and taking adventures in the outdoors.

About Origins
Origins Training & Consulting supports leaders in their journey to build more resilient organizations and communities through the integration of a trauma-informed approach. Our work is informed by the original Adverse Childhood Experiences (ACE) study, the neurobiology of toxic stress, the impact of systemic trauma, and the science of resilience. We provide training and consulting services to executives, management and supervisors, direct service professionals and paraprofessionals, caregivers, and community members across sectors aimed at shifting the narrative of how we understand health and behavior. Our approach is centered on the foundational role of organizational culture and emphasizes the importance of looking at internal practices and staff wellness when implementing and sustaining a trauma-informed and resilience-building approach.

Origins co-founders, Andi Fetzner, PsyD, and Lori Chelius, MBA/MPH bring a unique set of skills combining expertise in community health, clinical psychology, strategic planning, and organizational development. They incorporate their personal and professional experiences into training sessions to support the needs of adult learners. You can learn more about Origins at

February 3, 17 and March 3, 17, 2021
12:00pm – 2:00 pm

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February 3
12:00 pm - 2:00 pm
Event Category: