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Outreach & Enrollment Resources

Public Charge Resources

Posted: September 1, 2020

On March 9 2021, the Department of Justice announced the U.S Government will no longer defend the 2019 Public Charge rule. The decision follows an early February Executive Order issued by President Biden that called for an immediate review of agency actions on public charge. The long-standing 1999 “field guidance” (the policy that was in place before the 2019 Rule) will apply, effective immediately. On September 28, the Department of Homeland Security (DHS) moved forward with releasing the Advance Notice of Proposed Rulemaking (ANPRM), which will help establish a permanent public charge rule.

National PIF “What Advocates Need to Know Now” Document

Click here to access the most up-to-date information on public charge. Here’s PIF’s updated google document for advocates outlining the current public charge rule in place following the 1999 field guidance. (Updated Feb. 2021)

Benefits Access for Immigrants – Los Angeles (BAILA)

BAILA supports immigrant families and essential workers to access the public benefits they need to stay healthy and strong.Access the website HERE.

NEW! Public Charge Resources from the CA PIF Coalition

The ABCs of Public Charge presents a simple overview of public charge as it is currently enforced, based on the 1999 field guidance. We encourage members to disseminate this resource to clinic staff and through your networks to share an updated understanding of how public charge works. PIF has also made available additional resources for advocates and services providers to share with their networks linked below.

CA PIF Immigrant Health Community Packet

The California PIF Campaign and health and immigrant rights experts developed a packet for advocates to easily access documents, information, presentations, and sample social media posts to help elevate the message that Undocumented Californians have the right to access public services. Access the community packet HERE. (Updated March 2021)

Keep Your Benefits

Public Charge Assessment Tool (Updated February 2021): PIF California and partner organizations, including Legal Aid of San Mateo County, created a screening tool to share with immigrant communities. The tool was developed by benefits experts and immigration lawyers to help individuals understand if “public charge” is likely to apply to them given their immigration status and/or public benefits use.

Keep Your Benefits CA: Public Charge Information & Resources

California Department of Social Services Public Charge Contact List

Click HERE for a list of all organizations in California that are funded by the state to provide Public Charge legal advice on immigration. (May 2020)

Coalition for Humane Immigrant Rights (CHIRLA) 24/7 Hotline

CHIRLA provides a 24-hour immigrant assistance hotline. The hotline is staffed by bilingual referral specialists who understand that in California, immigrants have the right to medical care, without regard to their immigration status. Visit the CHIRLA Immigrant Resources page HERE for more information for immigrant communities on seeking testing and/or medical care for COVID-19. CHIRLA 24/7 Hotline: 1-888-624-4752

California Health Care Foundation (CHCF): Message Testing to Combat Public Charge’s Chilling Effect

Office of the Governor: California Immigrant Guide (Public Charge & COVID-19)

Neighborhood Legal Services LA County (NLSLA)

  • Public Charge FAQ 
  • “Know Your Rights” Flyers – English | Spanish
  • Public Charge Hotline (for information or a referral. Free & Confidential): 1-800-433-6251 (LA County)

Public Charge Guide from the California Health and Human Services Agency

Protecting Immigrant Families (PIF)

Neighborhood Legal Services of Los Angeles County

Public Charge: Frequently Asked Questions

Public Charge Know Your Rights Flyers English | Spanish

My Health LA Public Charge Flyers 

NACHC Health Center Specific Frequently Asked Questions

Legal Resources 

Resources from Coalitions & Organizations


Older Adults Medi-Cal Expansion

Posted: December 23, 2019

Health4All Older Adults Medi-Cal Expansion 

The Fiscal Year 2021-22 state budget expanded eligibility for full-scope Medi-Cal coverage to income-eligible adults aged 50 and older, regardless of immigration status. This eligibility expansion began on May 1, 2022. This coverage expansion for older undocumented adults is estimated to provide health coverage for approximately 235,000 Californians. In LA County, it is estimated that there are roughly 96,200 older adults over the age of 50 who are newly eligible for full-scope Medi-Cal.

Older Adults Medi-Cal Expansion: My Health LA (MHLA) 

There are roughly 55,000 My Health LA (MHLA) participants over age 50 who need to move over to full scope Medi-Cal.This group of individuals will need to first be enrolled into restricted scope Medi-Cal between now and prior to the date the expansion officially takes effect (May 2022). CCALAC is working with MHLA to assess how we can most effectively support members in enrolling individuals into restricted scope Medi-Cal between now and the effective date.

MHLA OAE Resources: Older Adults Medi-Cal Expansion  

Additional OAE Resources: Older Adults Medi-Cal Expansion

Past Webinar Recordings: Older Adults Medi-Cal Expansion


Immigration Resources

Posted: November 18, 2019

BREAKING: On July 16, 2021, a Federal District Court judge in Texas issued a ruling in Texas v. U.S. limiting the DACA program and declaring it unlawful. Effective immediately, the court’s decision prohibits the United States Citizenship and Immigration Services (USCIS) from approving any new DACA applications. While new applications will no longer be approved, renewals will continue to move forward. It is also important to note that individuals who currently have DACA will keep their protections, and pending renewal applications will be processed normally. Contact Lily Dorn at with questions.

The National Association of Community Health Centers has joined the California Primary Care Association, the Association of Asian Pacific Community Health Organizations, and the Texas Association of Community Health Centers in a statement raising concerns about the ruling. The National Immigration Law Center also released a statement on the ruling here and created an updated action in response to Friday’s ruling requesting Congress take immediate action to provide a pathway for citizenship for 11 million undocumented immigrants – including thousands of DACAeligible immigrants whose futures hang in the balance due to the uncertainty surrounding this latest ruling. Click here to email your Member of Congress.  

NEW: Immigrant Legal Resource Center (ILRC) Community Alert: DACA Update

The ILRC created a one-pager for partners and community members detailing the latest DACA ruling and how it impacts the DACA community. Click here to access the one-pager. The ILRC will continue to add community-facing materials to the same link so please continue to check back for updates.

Deferred Action for Childhood Arrivals (DACA)

CA PIF Outreach & Communications Workgroup Patient-Facing Materials

The Outreach & Communications Workgroup that CPCA leads under the CA-PIF efforts, has created three community-facing documents to help consumers navigate the health system, prepare for a meeting with an attorney around public charge and information about how to obtain COVID-19 testing and services.Resources are also available in Spanish, Chinese, Vietnamese, Tagalog and Korean.

The Healthcare System & COVID-19 for California Immigrants

California Immigrants & COVID-19

Advocate for Yourself & Your Right to Health

Training Request: Promoting Safe Access to Care for California Immigrants

The California Protecting Immigrant Families (PIF) Coalition’s Outreach and Communications Workgroup formed an online training request form for partners to request trainings based on their communities’ needs. The overarching message of the trainings is simply that California immigrants and undocumented individuals are eligible to use public services such as COVID-19 testing, treatment and vaccines, Medi-Cal, CalFresh, WIC, Head Start, Food Banks and more.

Request a training here. 

CPCA – “Know Your Rights” Resources

Visit CPCA’s Know Your Rights Immigration Resources page to learn more about how to support you health center in protecting immigrant communities from ICE. Resources include Know Your Rights resources in multiple languages and CPCA’s Immigration toolkit for health centers.

CHIRLA Immigrant Assistance Toll Free Help Line: 888-624-4752

The CHIRLA Community Education team is prepared to answer questions with referral information for patients who may feel sick or may not know what to do. COVID-19 posters with information and CHIRLA’s help line can be downloaded in English and Spanish. 

CIPC COVID-19 Resource Guide for Immigrants in California

Click HERE for the California Immigrant and Policy Center’s Resource Guide for Immigrants in California.

Public Charge Resources

Click HERE for CCALAC’s Public Charge Resources library.

Doctors for Immigrants: “Sanctuary Hospital” Project

Enforcement-Related Resources

Memo on Sponsor Responsibilities

Know Your Rights Resources

Health Center Immigration Policies & Procedures

“Sensitive Locations” Guidance and Resources

LA County

City of Los Angeles


Find an Immigration Attorney

Immigration attorneys must have a law license, verify it here.

Post-Election Advocacy Resources

Posted: December 13, 2016

The following is a collection of advocacy resources that can be used when speaking to patients, staff, elected officials, and other external stakeholders.

Please be sure to check for updates throughout the year.


Covered California Open Enrollment 2016-2017

Posted: October 20, 2016

Covered California Open Enrollment, a.k.a. “OE4”, is November 1, 2016 through January 31, 2017! Check out these great resources from Covered California to help health centers and enrollers assist consumers with applying for and renewing their health coverage.

  • Resources Toolkit – Includes the 2017 Renewal Toolkit, recordings and slides from enroller webinars, Community Partner Briefings, and downloadable guides and notices.
  • Assisting Medi-Cal Eligible Consumers FAQ – A key resource for health center based certified enrollers.
  • Printer-friendly Collateral Materials – FREE, downloadable PDF’s of Covered California collateral materials. Many of these materials include editable text fields that you can use to customize the piece to include your health center contact information. The materials on this page are available free of charge, and are print-ready. Please feel free to download, print, and use these materials at your convenience.

Resources for a Successful Voter Registration Campaign

Posted: August 16, 2016

A volunteer at Westside Family Health Center does voter registration during National Health Center Week 2016.
A volunteer at Westside Family Health Center does voter registration during National Health Center Week 2016.

In Los Angeles County, community health centers are in a unique position to increase voter registration and get out the vote because of the their deep ties to the community.

There are many things to consider when planning a voter registration and voter engagement campaign. Since community health centers are 501(c)3s and health care providers, there are certain legal requirements they must adhere to comply with their tax exempt status and to be considerate to their patients privacy.

Next Steps: SB 75

Posted: June 16, 2016

image from The California Endowment

Pursuant to Senate Bill (SB) 75, individuals under age 19, up to 266 percent of the federal poverty level (FPL), who do not have, or are unable to establish, satisfactory immigration status, are now eligible for full scope Medi-Cal benefits. The necessary system updates in CalHEERS and the State Automated Welfare Systems (SAWS) were completed on time and the official implementation of SB 75 began as scheduled on May 16. In LA County the Department of Public and Social Services (DPSS) transitioned children from restricted scope to full scope in a series of batch transactions the week of May 16. Cases that did not transition successfully will be verified manually by DPSS staff. DPSS aims to complete the manual transition of remaining cases by the end of June. Medi-Cal effective date will be May 1 for all of these children, regardless of whether they transitioned in May or June.

CCALAC has compiled resources that enrollment staff and families can use to help answer questions about this transition. (more…)

SB 75/Health4All Kids Implementation Tools

Posted: May 6, 2016

In advance of SB 75/Health4All Kids implementation this month, the following are materials and resources to support enrollers and other clinic staff with the implementation of the expansion of Medi-Cal to all eligible children, regardless of immigration status.

DPSS Advocate Liaison List (updated April 2016)
MCHA Resolving DPSS Issues Best Practice
CCALAC SB 75 Training Slide Deck (updated May 6, 2016)
DHCS MC371 Form (adding a person to a Medi-Cal case)
ACWDL 16-12
USCIS Public Charge Fact Sheet (English)
USCIS Public Charge Fact Sheet (Spanish)
SB 75 Beneficiary Letter No. 1 (English, mailed April 15)
SB 75 Beneficiary Letter No. 1 (Spanish, mailed April 15)
SB 75 Beneficiary Letter No. 3 (English, following transition to full scope)

SB 75 Training Presentation

Posted: April 7, 2016

Pursuant to Senate Bill (SB) 75, Medi-Cal eligible individuals under age 19, up to 266 percent of the federal poverty level (FPL), who do not have, or are unable to establish, satisfactory immigration status, will be provided with full scope Medi-Cal benefits starting no sooner than May 1, 2016. CCALAC provided the Outreach, Enrollment and Retention Peer Network with a slide deck to assist with training other clinic staff on SB 75 implementation. Members are free to use and/or modify the slides as they see fit. The presentation will be updated if and when information changes or as additional information becomes available.

SB 75 Health4All Kids Update PowerPoint (Current as of May 6, 2016)

SB 75: Health4All Kids Outreach Materials in Multiple Languages

Posted: March 16, 2016

GOLD - TCE WEBCalifornia will soon be expanding full-scope Medi-Cal to cover all lower-income children under 19 years old, regardless of immigration status. The expansion will happen no sooner than May 2016. Families are being encouraged to enroll their children NOW in restricted-scope Medi-Cal, also known as “emergency” Medi-Cal, in order to transition to full scope Medi-Cal as soon as the program is expanded.

My Health LA Promotional Materials

Posted: March 15, 2016

CCALAC and Fenton Communications have worked on communication materials clinics and external partners can use to help address barriers that may be preventing My Health LA participants from enrolling into and staying in the program. CCALAC and Fenton worked with CCALAC Member clinic staff and external stakeholders to craft a message and create materials clinics and external stakeholders will be able to use to address these barriers. (more…)

Change is Coming! Help prepare your patients for Health4All Kids!

Posted: December 8, 2015

This week’s featured resource is “5 Things You Need to Know About Health Coverage for ALL California Children” providing information for parents and families on Health4All Kids!

Help prepare your clinic’s patients for the changes coming to children’s coverage next year! When families come in to renew for My Health LA, don’t miss a great opportunity to provide them with some initial information about this change! Let parents know that starting sometime after May 1, 2016, ALL low-income children, up to age 19, will be eligible for full scope Medi-Cal, regardless of immigration status. Help families enroll their children into restricted scope Medi-Cal now, so they will transition to full scope in May.

The “5 Things You Need to Know” flyer is a product of The California Endowment’s Health Happens Here/Health4All Campaign and is available in English and Spanish.

Updated Family PACT Client Eligibility Determination

Posted: November 12, 2015

This week’s featured resource is the recently updated Family PACT Client Eligibility Determination Policy and eligibility forms!

The October Family Planning, Access, Care and Treatment (Family PACT) update bulletin was posted to the Medi-Cal website on October 16, and includes important updates to the Client Eligibility Determination Policy.

Effective November 1, 2015, the Family PACT program’s eligibility determination policy has been updated to reflect the use of Modified Adjusted Gross Income (MAGI) counting rules for eligibility determination in order to comply with the Patient Protection and Affordable Care Act (ACA) and to clarify policy regarding other health coverage and confidentiality.

The Client Eligibility Certification (CEC) form (DHCS 4461) and the Retroactive Eligibility Certification (REC) form (DHCS 4001), have been updated to reflect these changes, effective November 1. The forms can be found, in English and Spanish, on the Family PACT website. Please note that the new language on the forms refers to taxable household income and claimed dependents, which may be more confusing for some patients than the old forms.

Covered CA’s Resource Directory

Posted: October 15, 2015

Open Enrollment is right around the corner! Now is a great time to make sure you have important phone numbers and links to resources close at hand. The current outreach and enrollment featured resource is Covered California’s Resource Directory, with contact information for the help line, IPAS assistance, links to job aids, and more.

MHLA fact sheets are now available in seven languages!

Posted: September 11, 2015

The MHLA fact sheets have been translated into seven languages and are now available in the “For MHLA Participants” section on the MHLA web-site.

At the beginning of summer, the MHLA Program Office conducted an analysis of the five most-used languages (after English & Spanish). These languages are: Armenian, Chinese, Korean, Tagalog and Thai.

The “What is MHLA?” and  “How do I Enroll?” fact sheets are now available online in those seven languages!

Please download and distribute these to your Participants as needed. Please contact your program advocate with any questions or feedback.

Updated MHLA Enrollment Resources!

Posted: June 23, 2015

MHLA has released an updated version of the “Next Steps” resource that can be provided for participants after enrollment (English and Spanish versions are available). “Next Steps” is a useful one-pager for enrollees that explains where their medical home is, provides annual renewal date and instructions, and includes member services contact information.

MHLA has also released a new OEA Tips Sheet to provide enrollers with information about the different types of reports in OEA, especially those that can help with planning for renewals.

All MHLA enroller resources and training materials are available on the MHLA website, under “For DHS and Community Providers” in the “Eligibility Information and One-e-App” tab.

One-e-App Renewals Training

Posted: May 13, 2015

The first 90-day renewal notices are now being mailed to My Health LA (MHLA) patients who enrolled in August 2014 at the One-e-App (OEA) pilot sites. The renewal period for enrollees at other Community Partner (CP) clinics will begin in June. CP clinics must perform in-person renewals annually for all MHLA participants. Participants are eligible to renew starting 90 days prior to their enrollment date; they will receive a renewal letter from MHLA at 90, 60 and 30 days before the renewal is due. A MHLA renewal can be processed at any Medical Home and the participant has the choice to select any Medical Home Clinic upon renewal.

LADHS held several webinar sessions at the end of April on the OEA renewal process. The presentation provides an overview of the OEA features that tell the CP who is due for a renewal, reviews what information needs to be checked and updated on the application, and reminds enrollers which documents need to be uploaded again. The PowerPoint presentation is now available on the MHLA website. Go to “For DHS and Community Providers,” log in, then select the “Eligibility Information and One-e-App” tab. The presentation is available with or without audio narration, items “h” and “i” under “One-e-App Training Manuals”.

If you have questions about the renewals process, please contact your Program Advocate.

My Health LA (MHLA) Person Clearance Tip Sheet

Posted: March 17, 2015

CCALAC’s new Outreach and Enrollment Featured Resource is LADHS’s new My Health LA (MHLA) Person Clearance Tip Sheet. The purpose of the tip sheet is to clarify the process of the Person Clearance Screen in One-e-App (OEA). Careful person clearance prevents the assignment of two different Person ID numbers to the same individual and helps enrollers avoid mistaking a new applicant for someone who is already known to OEA. The tip sheet provides detailed steps for performing an accurate person clearance in OEA.

New MHLA Resource: OEA Documents “Received and Uploaded” Tip Sheet

Posted: January 23, 2015

This week, LADHS released a new One-e-App (OEA) Received and Upload – Tip Sheet for enrollers detailing the OEA process for uploading documents and ensuring that patients are not disenrolled due to incomplete applications. The tip sheet also provides instructions for checking document uploads and notifying the OEA help desk and MHLA Program Advocates in case of issues with documents. The tip sheet is a byproduct of a small workgroup comprised of LADHS MHLA program leadership, CCALAC staff, and Member clinic representatives who convened to pull together this resource for MHLA enrollers.

Covered California Immigration Fact Sheets

Posted: January 16, 2015

National and California immigrant rights organizations have partnered with Covered California to spread the word to all communities that immigration status should not deter anyone from applying for health insurance coverage. With the president’s recent executive order announcement on immigration, there is renewed attention on undocumented residents; the partners in this effort want all consumers to feel confident that they can apply for coverage for lawfully present family members without fear of consequences.

As part of this effort, Covered California has developed a new Immigration Fact Sheet (currently available in English, Spanish, Chinese, and Vietnamese – Korean coming soon), to reinforce the message that information shared in health coverage applications will be kept safe, secure and confidential and will not be used for immigration enforcement purposes.

You can view the available fact sheets online at the following links:

The Power of Consumer Stories

Posted: January 13, 2015

Consumer stories are powerful and personal. As certified enrollment counselors you are in the unique position to interact with individuals and seeing the positive impact of accessing health care. By amplifying consumer stories, you can encourage others to sign up for coverage or seek in person assistance.

Families USA and CCALAC offered a training for staff on the basics of gathering stories, and some best practices for story banking.  Families USA is also offering the opportunity to partner together in order to be able have media ready stories available for a variety of uses. Clicker here to view the presentation: The Power of Consumer Stories

Obama’s Immigration Announcement

Posted: December 6, 2014

On November 20, 2014, the president announced executive actions that his administration will be taking to help fix our immigration system.

Below is what the National Immigration Law Center knows so far about the new programs:

  • A new Deferred Action for Parental Accountability (DAPA) program will allow undocumented people who have a U.S. citizen or lawful permanent resident son or daughter to apply for work authorization and protection from deportation, if the person has been in the U.S. since January 1, 2010. An estimated 4.1 million people should qualify for this program.
  • The existing Deferred Action for Childhood Arrivals (DACA) program will be expanded and now will cover people who entered the U.S. before their sixteenth birthday and have lived continuously in the U.S. since January 1, 2010. People who were “aged out” of DACA by being older than age 31 on June 15, 2012, are now eligible to apply, regardless of how old they are now. Approximately 300,000 people will be benefit from these changes.
  • Certain spouses of lawful permanent residents may be able to get their lawful permanent resident (“green card”) status through a waiver process. Spouses of U.S. citizens are currently able to apply through this process.

What this means for Clinics and Health Centers:

Under federal law, undocumented immigrants with “deferred action” status are not eligible for health benefits under the Affordable Care Act; however, in California individuals who qualify for the Deferred Action for Childhood Arrivals initiative do qualify for Medi-Cal if otherwise eligible (CA uses state funds, not federal). Advocates believe it is likely that immigrants affected by the President’s action will “be in the same situation” as those who qualify for the Deferred Action for Childhood Arrivals initiative. It is important to note that to date, the Department of Health Care Services has not yet determined the effect Obama’s executive action will have in California. There is also speculation that families with mixed immigration status could be more likely to explore coverage possibilities now during open enrollment since that the fear of deportation may have been lifted for some family members.

Although the program has not started, the documents below from the National Immigration Law Center may help answer questions and advise immigrants of steps they may want to take to prepare.

  1. President Obama’s Immigration Announcement
  2. FAQ: Administrative Immigration Relief 2014-15 Immigration Enforcement
  3. FAQ: Deferred Action for Parental Accountability & Expanded Deferred Action for Childhood Arrivals
  4. Top 10 Ways You Can Prepare for Executive Action on Immigration