Customer Service Training in Community Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJoin us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including … Continue reading Customer Service Training in Community Health Centers
Board Meeting
WebinarChief Financial Officer Roundtable
To RSVP for this meeting, click HERE. Visit the Chief Financial Officer Roundtable page for more information.
Pharmacy Workgroup
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesHomeless Health Advisory Committee
To RSVP for this meeting, click HERE. Visit the Homeless Health Advisory Committee page for more information.
LA County Street Medicine Coordination Workgroup Meeting
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJEDI Informed Facilitation
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesMeetings are places where our commitments to justice, equity, and inclusion are tested by how well our meetings are designed, how well we can balance participation, and how well we can facilitate group dynamics. Inclusive facilitators need to bring JEDI skills into two phases of a meeting: Phase One: the planning phase of the meeting … Continue reading JEDI Informed Facilitation
NACHC Policy & Issues Forum
The 2023 National Association Community Health Centers (NACHC) Policy and Issues (P&I) Forum Conference is scheduled to take place March 8-11 at the Marriott Marquis in Washington, D.C. The conference is a hybrid event with both virtual and in-person options to participate. For more information about the conference, visit NACHC’s webpage HERE. CCALAC will conduct legislative … Continue reading NACHC Policy & Issues Forum
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Relias User Group
WebinarThe CCALAC Relias User Group meets on the second Friday of the month from 9:00am-10:00am. An additional 30 minutes is allocated for any technical assistance from 10:00am-10:30am and is optional. Please visit the Relias – Learning Management System page for more information.
Health Education Roundtable
WebinarVisit the Health Education Roundtable page for more information.
Communications & Marketing Peer Network
WebinarTo RSVP for this meeting, click HERE. Visit the Communication & Marketing Peer Network page for more information.
Policy Advisory Group (PAG)
Visit the Policy Advisory Group page for more information.
Clinical Advisory Group (CAG)
WebinarVisit the Clinical Advisory Group page for more information.
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
CalAIM Workgroup
WebinarTo RSVP for this meeting, click HERE. Visit the CalAIM Workgroup Page for more information.
Fundamentals in Quality Improvement
The California Endowment 1000 Alameda St, Los Angeles, CA, United StatesJoin Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement
Incident Command System 100, 200, and 700
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Hospital Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Hospital Incident Command System (HICS) into community health centers enables cross-sector collaboration and support, including emergency resource requests and … Continue reading Incident Command System 100, 200, and 700
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Emergency Management Workgroup Webinar
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesNursing and Clinical Support Roundtable
WebinarVisit the Nursing and Clinical Support Roundtable page for more information.
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Motivational Interviewing Training for Beginners
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAttendees at this three-day training will learn foundational Motivational Interviewing (MI) skills and engage in 2-3 different exercises, per skill domain, to reinforce learning. Concepts include: the Spirit of MI; the four processes of MI; values work; assessing client communication (sustain talk, change talk, discord); open-ended questions, affirmations, reflections, and summaries (OARS); and the establishment of … Continue reading Motivational Interviewing Training for Beginners
Homeless Health Advisory Committee
To RSVP for this meeting, click HERE. Visit the Homeless Health Advisory Committee page for more information.
Quality Improvement Roundtable
WebinarVisit the Quality Improvement Roundtable (QI) page for more information.
Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Breast Cancer and Colorectal Cancer Screening webinar will include best practices, partnerships, workflows, and efforts from Los Angeles County clinics on screening implementation at their respective centers. Quality improvement and clinical staff will share how they work to improve screenings for breast cancer and colorectal cancer, and the role their clinical teams play in … Continue reading Health Center Practices To Improve Breast Cancer and Colorectal Cancer Screenings