Customer Service: The Art of Caring
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesProviding a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to … Continue reading Customer Service: The Art of Caring
2022 Quality Improvement Summit
WebinarIHQC and CCALAC are excited to announce the 2022 QI Summit, a two-day virtual conference uniquely dedicated to QI staff, providers, and leaders in the safety net on August … Continue reading 2022 Quality Improvement Summit
Building and Expanding Case Management Infrastructure Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOver the course of this 3-part Building and Expanding Case Management Infrastructure series, faculty from the Institute for High Quality Care, along with guest speakers and health center panelists, will … Continue reading Building and Expanding Case Management Infrastructure Series
Closing Gaps in Quality and Safety through Clinical Pharmacist Integration
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOverwhelmed primary care teams can lead to increased costs and strain on the health system as a whole, as well as unnecessarily high morbidity and mortality rates from sub-optimally managed … Continue reading Closing Gaps in Quality and Safety through Clinical Pharmacist Integration
Strategic Planning: Preparing in Times of Uncertainty
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis training will assist health center leadership, staff, and board members in preparing for changes and growth through various strategic planning methods and ideas, especially while grappling with the ongoing … Continue reading Strategic Planning: Preparing in Times of Uncertainty
Communications & Marketing Peer Network
WebinarTo RSVP for this meeting, click HERE. Visit the Communication & Marketing Peer Network page for more information.
Building and Sustaining Action and Accountability Around Biases in Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe aim of this two-part training is to provide middle managers, supervisors, and leaders with tools to increase trust and improve relationships and communication efforts centered around antiracist practices. In … Continue reading Building and Sustaining Action and Accountability Around Biases in Health Centers
Risk Stratification 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAssessing risk among patient populations is a critical component of identifying patient needs and connecting them to beneficial resources. This training will provide (1) background and need for risk stratification … Continue reading Risk Stratification 101
Process Mapping for Quality Improvement 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesProcess mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for … Continue reading Process Mapping for Quality Improvement 101
Data Visualization – Using ECM Impact Measures to Drive Improvement
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesHealth centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement
Virtual Community Health Career Fair
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesCommunity Health Centers are mission driven organizations that serve over 1.7 million patients in LA County every year. Come explore a career in community health and learn how you can … Continue reading Virtual Community Health Career Fair
HCCN Project Kickoff
WebinarData Driven Quality Improvement 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe goal of quality improvement is to make changes that bring you closer to an ideal state, recognizing that we will never be perfect, but we can make changes in … Continue reading Data Driven Quality Improvement 101
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic … Continue reading Non-Violent Crisis Intervention®
UDS+ eCWUC Ad Hoc Session
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesQuality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s … Continue reading Quality Change Agents Program
Communications & Marketing Peer Network
WebinarTo RSVP for this meeting, click HERE. Visit the Communication & Marketing Peer Network page for more information.
Communication Without Exploitation: Introduction to Ethical Storytelling
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAfter two decades of working with social impact leaders, coach Chrysta Wilson has learned that changemakers like you, working to create a more just and equitable health care system, can … Continue reading Communication Without Exploitation: Introduction to Ethical Storytelling
Behavioral Health Roundtable & CPCA BHPN Meeting
WebinarThe next Behavioral Health Roundtable meeting is scheduled for Thursday, December 8, 2022 from 10:00am-12:00pm with CPCA’s Behavioral Health Peer Network (BHPN). Please register prior to the meeting, and please … Continue reading Behavioral Health Roundtable & CPCA BHPN Meeting
3rd Annual Health IT Summit: Improving Patient Care through Health IT Innovation
Webinar3rd Annual Health IT Summit Improving Patient Care through Health IT Innovation December 9, 2022 - A Virtual Event Save the Date! For more information, please visit the 3rd … Continue reading 3rd Annual Health IT Summit: Improving Patient Care through Health IT Innovation
Dental Roundtable (Hybrid)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesPlease note that this Dental Roundtable meeting on Wednesday, December 14, 2022 at 9:00am-10:30am will be a hybrid event. We ask that you RSVP for this meeting and indicate whether … Continue reading Dental Roundtable (Hybrid)
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s … Continue reading Quality Change Agents Program
LA County Street Medicine Coordination Workgroup Meeting
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesPolicy Advisory Group (PAG)
Visit the Policy Advisory Group page for more information.
Clinical Advisory Group (CAG)
WebinarVisit the Clinical Advisory Group page for more information.
AHEC Advisory Board
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesVisit the AHEC Advisory Board page for more information.
Project Management Learning Lab Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis is a 2-part Project Management Learning Lab series presented by faculty from the Institute for High Quality Care. Project Management Learning Lab – Part 1 IHQC’s Project Management Learning Labs build the skills needed to manage large and small-scale quality and practice transformation initiatives. These learning labs are ideal for staff at all project … Continue reading Project Management Learning Lab Series
Relias User Group
WebinarThe CCALAC Relias User Group meets on the second Friday of the month from 9:00am-10:00am. An additional 30 minutes is allocated for any technical assistance from 10:00am-10:30am and is optional. Please visit the Relias – Learning Management System page for more information.