Training
NextGen Development Bootcamp
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis NextGen developer training will have something for everyone, from beginners to seasoned developers. Julie will share her 20 years of development experience to cover application functionality for template editor and document builder, best practices, dos and don'ts, remaining upgradable, future state, and real world template how-tos. Day 1 will be tailored toward the beginner … Continue reading NextGen Development Bootcamp
Annual eCW Training
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJoin us for training to review hot topics for eCW users. We'll focus on adhering to Information Blocking regulations, the best options for meeting Good Faith Estimate requirements, and proper handling of uncoded allergies. We'll take a deep dive into quality by discussing best practices for setup, documentation, and leveraging eCW tools to meet your … Continue reading Annual eCW Training
Improving Disaster Preparedness Through After Action Review
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesEmergency management is a cycle of learning and improving. After an exercise or drill to practice emergency response or recovery activities, documented lessons learned can be used to improve planning … Continue reading Improving Disaster Preparedness Through After Action Review
Leadership and Business Modeling Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesLeadership and Business Modeling – Part 1: Building the Business Case for Enhanced Care Management In this first of a three-part series, CalAIM Cohort leaders will explore building a business … Continue reading Leadership and Business Modeling Series
My Co-Worker Smokes. What Policies Protect Me from Thirdhand Smoke in the Workplace?
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis training will review the importance of adopting a 100% smoke-free policy as well as implementing a cessation protocol (Ask, Advise and Refer). Secondly, the training will discuss how secondhand … Continue reading My Co-Worker Smokes. What Policies Protect Me from Thirdhand Smoke in the Workplace?
HCCN Best Practice Webinar – Data Stewardship
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesData stewardship is the collection of practices that ensures a health center's data is accessible, usable and trusted. Data stewardship not only refers to the tools utilized for tracking and … Continue reading HCCN Best Practice Webinar – Data Stewardship
HICS – INCIDENT COMMAND SYSTEM FOR CLINICS
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). … Continue reading HICS – INCIDENT COMMAND SYSTEM FOR CLINICS
Advanced RPM Webinar
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesWith the recent drive for health centers to implement Bluetooth or wireless-enabled self-measured blood pressure devices, health centers are looking for guidance on how to build a successful high-tech remote … Continue reading Advanced RPM Webinar
BAILA First Year Convening and Training
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesJoin the Community Clinic Association of Los Angeles County (CCALAC), Maternal Child Health Access (MCHA), Neighborhood Legal Services Los Angeles (NLSLA) and the Benefits Access for Immigrants Los Angeles (BAILA) … Continue reading BAILA First Year Convening and Training
HCCN Best Practice Webinar: Telehealth Workflow for Patients and Staff
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe COVID-19 pandemic is directly responsible for the dramatic rise in telehealth utilization. But as providers quickly established new or expanded old virtual care programs, some have struggled to address … Continue reading HCCN Best Practice Webinar: Telehealth Workflow for Patients and Staff
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic … Continue reading Non-Violent Crisis Intervention®
Customer Service: The Art of Caring
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesProviding a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to … Continue reading Customer Service: The Art of Caring
Building and Expanding Case Management Infrastructure Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOver the course of this 3-part Building and Expanding Case Management Infrastructure series, faculty from the Institute for High Quality Care, along with guest speakers and health center panelists, will … Continue reading Building and Expanding Case Management Infrastructure Series
Closing Gaps in Quality and Safety through Clinical Pharmacist Integration
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOverwhelmed primary care teams can lead to increased costs and strain on the health system as a whole, as well as unnecessarily high morbidity and mortality rates from sub-optimally managed … Continue reading Closing Gaps in Quality and Safety through Clinical Pharmacist Integration
Strategic Planning: Preparing in Times of Uncertainty
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis training will assist health center leadership, staff, and board members in preparing for changes and growth through various strategic planning methods and ideas, especially while grappling with the ongoing … Continue reading Strategic Planning: Preparing in Times of Uncertainty
Building and Sustaining Action and Accountability Around Biases in Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe aim of this two-part training is to provide middle managers, supervisors, and leaders with tools to increase trust and improve relationships and communication efforts centered around antiracist practices. In … Continue reading Building and Sustaining Action and Accountability Around Biases in Health Centers
Risk Stratification 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAssessing risk among patient populations is a critical component of identifying patient needs and connecting them to beneficial resources. This training will provide (1) background and need for risk stratification … Continue reading Risk Stratification 101
Process Mapping for Quality Improvement 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesProcess mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for … Continue reading Process Mapping for Quality Improvement 101
Data Visualization – Using ECM Impact Measures to Drive Improvement
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesHealth centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement
Data Driven Quality Improvement 101
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe goal of quality improvement is to make changes that bring you closer to an ideal state, recognizing that we will never be perfect, but we can make changes in a systemic and thoughtful way. How do we know whether we are making the improvements we want? A big part of understanding our success is … Continue reading Data Driven Quality Improvement 101
Non-Violent Crisis Intervention®
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Communication Without Exploitation: Introduction to Ethical Storytelling
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesAfter two decades of working with social impact leaders, coach Chrysta Wilson has learned that changemakers like you, working to create a more just and equitable health care system, can face unique challenges when it comes to telling stories of the good work you’re doing without exploiting the very people you serve. Via progress reports, … Continue reading Communication Without Exploitation: Introduction to Ethical Storytelling
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Project Management Learning Lab Series
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis is a 2-part Project Management Learning Lab series presented by faculty from the Institute for High Quality Care. Project Management Learning Lab – Part 1 IHQC’s Project Management Learning Labs build the skills needed to manage large and small-scale quality and practice transformation initiatives. These learning labs are ideal for staff at all project … Continue reading Project Management Learning Lab Series
Quality Change Agents Program
WebinarThe QI Change Agents Program provides an opportunity for staff to explore a broad range of strategies needed to drive quality and process improvement at the front lines. Through IHQC’s unique virtual learning lab format, individualized coaching, and deliberate practice techniques, participants will be empowered with the knowledge and skills needed to become a QI/PI … Continue reading Quality Change Agents Program
Designing a QI Project
WebinarJoin the Institute for High Quality Care (IHQC) team for the return of our "Designing a QI Project" Learning Lab! Leveraging IHQC’s Project Design Checklist, participants will review key steps and templates they can use to help them create comprehensive, actionable project plans for their QI projects. This learning lab includes access to 2 on-demand … Continue reading Designing a QI Project