The CCALAC Relias User Group meets on the second Friday of the month from 9:00am-10:00am. An additional 30 minutes is allocated for any technical assistance from 10:00am-10:30am and is optional. Please visit the Relias – Learning Management System page for more information.
Join Institute for High Quality Care (IHQC) for the in-person return of our Fundamentals in QI program! This 2-part training program explores the basics of quality and process improvement science tools and strategies, including: PDSAs and root cause analysis approaches Project management templates Using data for improvement Scaling-up & accelerating change Managing the interpersonal side … Continue reading Fundamentals in Quality Improvement→
Mental Health First Aid® teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate … Continue reading Mental Health First Aid®→
Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers→