Evaluating Health Center Response to the COVID-19 Pandemic
WebinarThis one-hour training will guide participants through the process of evaluating their health center’s response to the COVID-19 pandemic. At the end of the training, participants will receive an electronic After-Action Report/Improvement Plan Template custom designed for health centers. By the end of this session, participants will be able to: • Evaluate their current emergency … Continue reading Evaluating Health Center Response to the COVID-19 Pandemic
Board Meeting
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesCOVID-19: Patient Engagement Communications & Messaging Training
WebinarCCALAC has made it easy for member clinics and staff to access a wide range of creative and digital content on how their patients and communities can keep safe and healthy during the COVID-19 pandemic. The training will include best practices and guidance on: Recommended messaging for patients: How to address common misconceptions regarding the … Continue reading COVID-19: Patient Engagement Communications & Messaging Training
ACEs Aware: Strategies for Positive Patient Encounters
WebinarStrategies for Positive Patient Encounters take an interpersonal approach to de-escalating challenging provider/patient interactions in healthcare. This training identifies patient and provider factors that can lead to negative interactions with a patient, critical incident, disruptions in care, provider burnout, and potential violence. Providers will be taught tools and strategies to de-escalate these encounters in a … Continue reading ACEs Aware: Strategies for Positive Patient Encounters
NextGen User Group
Visit the NextGen User Group page for more information.
Customer Service: The Art of Caring
WebinarProviding a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed specifically for health center employees -- participants discuss the critical nature of customer service in … Continue reading Customer Service: The Art of Caring
Burnout Prevention (Frontline Staff)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesBurnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is Learn about causes of Burnout Understand the various ways Burnout can manifest Learn how to prevent and manage Burnout Presented by … Continue reading Burnout Prevention (Frontline Staff)
i2i Tracks 101 – Introduction to Tracks
WebinarThis course is designed to help new or moderate Tracks users gain a foundational understanding of the Tracks Application and begin to apply the basics in their daily use of Tracks. By the end of the workshop, attendees will be able to: • Generate and validate basic patient searches. • Run standard reports and validate … Continue reading i2i Tracks 101 – Introduction to Tracks
CalAIM Workgroup
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesTo RSVP for this meeting, click HERE. Visit the CalAIM Workgroup Page for more information.
You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (Frontline Staff)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (Frontline Staff)
Burnout Prevention (C-Suite and Clinic Leadership)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesBurnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will: Understand what Burnout is Learn about causes of Burnout Understand the various ways Burnout can manifest Learn how to prevent and manage Burnout Presented by … Continue reading Burnout Prevention (C-Suite and Clinic Leadership)
Onboarding Training – Introduction to Community Health Centers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Onboarding Training is designed to introduce new and recently hired health center staff to general health center operations, including: the history and movement, funding streams, customer service, social determinants of health, telehealth in a world of COVID-19, compliance, and quality improvement. Training participants will leave the training with baseline knowledge of health center operations … Continue reading Onboarding Training – Introduction to Community Health Centers
Non-Violent Crisis Intervention® (NCI)
WebinarThe Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day training will teach clinic staff verbal de-escalation techniques and verbal intervention strategies for workplace violence prevention. Workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now available as virtual learning with a reduced classroom delivery … Continue reading Non-Violent Crisis Intervention® (NCI)
You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis interactive workshop will help you identify and manage stress and self-care for yourself— and in the people you serve. During this one-hour training, you’ll identify natural emotional responses to crises and review the health consequences of prolonged stress. And you’ll learn strategies for handling and preventing emotional distress. By the end of this session, … Continue reading You Can’t Give What You Don’t Have: Self-Care Strategies for the Busy Health Professional (C-Suite and Clinic Leadership)
ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
WebinarAs the field of medicine becomes more integrated with behavioral health, providers are challenged to understand the role of trauma in a patient’s presentation. “How to Best Respond to Trauma Stories – Do No Harm”, provides concrete steps and examples on how to assess, listen to, and respond to patients' trauma stories. Strategies introduced in … Continue reading ACEs Aware: How to Best Respond to Trauma Stories – Do No Harm
Harmony Health Webinar
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThe Blue Shield of California Health Equity COVID-19 Vaccine Confidence Pilot is utilizing the Harmony Health platform to partner with trusted community leaders and community-based organizations, including CCALAC member clinics, in Los Angeles County to address vaccination barriers for Black, Latino, and Asian American and Pacific Islander communities. Harmony Health is a digital outreach and … Continue reading Harmony Health Webinar
i2i Super User Training – Advanced Tracks
WebinarThis course is designed for Advanced Tracks users who are looking to hone their knowledge and advance into more complex and comprehensive utilization of i2i Tracks. Users should have a strong Tracks background and be comfortable navigating and utilizing the system for a variety of use cases. By the end of the training, participants will … Continue reading i2i Super User Training – Advanced Tracks
Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
WebinarAs we expand access to vaccines we must identify and address patients’ concerns to build their confidence in vaccines. Accessibility is not enough to ensure uptake. This educational session provides an overview of differing types of resistance in both pediatric and adult populations and strategies to build patient trust. By the end of the webinar, … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence
Open Enrollment Refresher
Webinar2021 is a unique year for health program enrollment. Due to the American Rescue Plan, the on-going Public Health Emergency and some comprehensive new updates to the Medi-Cal program, there are many opportunities to help our communities enroll in and retain health coverage. We invite enrollment staff to join their peers for an in-service session … Continue reading Open Enrollment Refresher
National Health Center Week
WebinarNational Health Center Week 2021 NACHC’s National Health Center Week (NHCW) The Chemistry for Strong Communities will take place Sunday, August 8 to Saturday, August 14. NHCW brings awareness to communities and elected officials about the mission and accomplishments of health centers over the past five decades. NACHC encourages health centers to engage the community, partners, and elected officials in your celebrations. Each day of NHCW is dedicated to a … Continue reading National Health Center Week
Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
WebinarThe COVID-19 pandemic has had a profound impact on our health care delivery systems, in particular the safety net. California’s community health centers were already experiencing financial challenges prior to the COVID-19 pandemic. Yet they adapted their operations and care to meet the moment, reinforcing their role as the backbone of the safety net and … Continue reading Surviving COVID: Charting a Post-Pandemic Path for California’s Community Health Centers
Finance Committee
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesOutreach, Enrollment and Retention Peer Network
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesTo RSVP for this meeting, click HERE. Visit the Outreach, Enrollment and Retention Peer Network Page for more information.
2021 Quality Improvement Summit Series
WebinarIHQC and CCALAC welcome you to the 2021 QI Summit Series! The 2021 QI Summit Series, a four-part live webinar series, offers timely and practical discussions around re-engaging patients and staff, optimizing care delivery tools and mechanisms, advancing high-priority measures for quality care, and preparing organizations for anticipated changes in finance and policy. This year, … Continue reading 2021 Quality Improvement Summit Series
Difficult Issues for Health Care Providers
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesThis one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for yourself and your patients. By attending this training, participants will be able to: Understand ways the client, provider, and system may contribute to difficult workplace … Continue reading Difficult Issues for Health Care Providers
Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
WebinarThe Implicit Bias training helps individuals understand and minimize the role of unconscious bias within their roles and positions. Through education and discussion, this training teaches individuals how to recognize and manage their biases. Successful implicit bias training contributes to improved inclusion, justice, equity, and diversity practices within organizations. By the end of the training, … Continue reading Implicit Bias: How to Manage our Unconscious Biases and Create More Equitable Organizations
Board Meeting
CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United StatesClinics + L.A. Care APM Engagement Kick-Off Meeting
Visit the APM Workgroup page for more information.