The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This half-day training will teach clinic staff verbal de-escalation techniques and intervention strategies for workplace violence prevention. Now available as virtual learning with a reduced classroom delivery option to adhere to social distancing protocols.

After the training participants will:

• Identify warning signs that indicate an escalation toward aggressive or violent behavior.
• Learn how to take appropriate measures to avoid, decelerate, and de-escalate crisis situations.
• Assess the level of risk associated with crisis behavior and make appropriate decisions related to the management of such risks.
• Identify the impact of crisis events and describe post-crisis responses which can be used for personal and organizational support and learning.

A certificate will be issued in the course by trainers upon completion of post-test.

Presented by Christopher Reiling, CCALAC Member Engagement & Systems Manager & Andres Sanchez, MS, CCALAC Workforce Recruitment & Retention Coordinator

The cost is $75 for CCALAC’s Emergency Management Program participants and $85 for non-EM members and affiliates.

Register Now!

If you are a non-member and wish to attend this training, please email the training center at training@ccalac.org.