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Community Clinic Association of Los Angeles County

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Non-Violent Crisis Intervention®

November 19, 2020 @ 9:00 am - 12:00 pm

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This half-day training will teach clinic staff verbal de-escalation techniques and intervention strategies for workplace violence prevention. Now available as virtual learning with a reduced classroom delivery option to adhere to social distancing protocols.

After the training participants will:

  • Identify warning signs that indicate an escalation toward aggressive or violent behavior.
  • Learn how to take appropriate measures to avoid, decelerate, and de-escalate crisis situations.
  • Assess the level of risk associated with crisis behavior and make appropriate decisions related to the management of such risks.
  • Identify the impact of crisis events and describe post-crisis responses which can be used for personal and organizational support and learning.

A certificate will be issued in the course by trainers upon completion of post-test.

Presented by Christopher Reiling, CCALAC Member Engagement & Systems Manager & Andres Sanchez, MS, CCALAC Workforce Recruitment & Retention Coordinator

The cost is $75 for CCALAC’s Emergency Management Program participants and $85 for non-EM members and affiliates.

Register Now!

If you are a non-member and wish to attend this training, please email the training center at


November 19, 2020
9:00 am - 12:00 pm
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