Community Clinic Association of Los Angeles County

This training will review the importance of adopting a 100% smoke-free policy as well as implementing a cessation protocol (Ask, Advise and Refer). Secondly, the training will discuss how secondhand and thirdhand smoke affects clinic staff and patients. Thirdly, we will go over the different policy templates that can be utilized by clinics. Finally, the … Continue reading My Co-Worker Smokes. What Policies Protect Me from Thirdhand Smoke in the Workplace? →

Data stewardship is the collection of practices that ensures a health center's data is accessible, usable and trusted. Data stewardship not only refers to the tools utilized for tracking and reporting data, but it also refers to the people and the processes who are involved to ensure that EHR data is being accurately collected. After … Continue reading HCCN Best Practice Webinar – Data Stewardship →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading HICS – INCIDENT COMMAND SYSTEM FOR CLINICS →

With the recent drive for health centers to implement Bluetooth or wireless-enabled self-measured blood pressure devices, health centers are looking for guidance on how to build a successful high-tech remote patient monitoring (RPM) program. In response, this Advanced RPM Webinar will provide first-hand FQHC experience on developing RPM programs that are advanced, innovative, and improve … Continue reading Advanced RPM Webinar →

Join the Community Clinic Association of Los Angeles County (CCALAC), Maternal Child Health Access (MCHA), Neighborhood Legal Services Los Angeles (NLSLA) and the Benefits Access for Immigrants Los Angeles (BAILA) … Continue reading BAILA First Year Convening and Training →

The COVID-19 pandemic is directly responsible for the dramatic rise in telehealth utilization. But as providers quickly established new or expanded old virtual care programs, some have struggled to address … Continue reading HCCN Best Practice Webinar: Telehealth Workflow for Patients and Staff →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic … Continue reading Non-Violent Crisis Intervention® →

Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to … Continue reading Customer Service: The Art of Caring →

Overwhelmed primary care teams can lead to increased costs and strain on the health system as a whole, as well as unnecessarily high morbidity and mortality rates from sub-optimally managed … Continue reading Closing Gaps in Quality and Safety through Clinical Pharmacist Integration →

This training will assist health center leadership, staff, and board members in preparing for changes and growth through various strategic planning methods and ideas, especially while grappling with the ongoing … Continue reading Strategic Planning: Preparing in Times of Uncertainty →

Assessing risk among patient populations is a critical component of identifying patient needs and connecting them to beneficial resources. This training will provide (1) background and need for risk stratification across patient panels, (2) data commonly used to inform risk stratification criteria, (3) workflows and strategies to implement patient analysis and identification of risk, and … Continue reading Risk Stratification 101 →

Process mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for Improvement’ provides a framework that incorporates the development of project aims, targets and measures, and introduces a way of testing ideas before wide scale implementation. … Continue reading Process Mapping for Quality Improvement 101 →

Health centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who need it. In this webinar, staff from the Institute for High Quality Care will explore strategies for turning the data health centers collect into meaningful … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement →

The goal of quality improvement is to make changes that bring you closer to an ideal state, recognizing that we will never be perfect, but we can make changes in a systemic and thoughtful way. How do we know whether we are making the improvements we want? A big part of understanding our success is … Continue reading Data Driven Quality Improvement 101 →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention® →