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Community Clinic Association of Los Angeles County

Non-Violent Crisis Intervention®

Webinar

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention®

$100

Customer Service: The Art of Caring

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training -- designed for health center employees at all levels -- participants discuss the critical nature of customer … Continue reading Customer Service: The Art of Caring

$50

Recurring

Building and Expanding Case Management Infrastructure Series

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Over the course of this 3-part Building and Expanding Case Management Infrastructure series, faculty from the Institute for High Quality Care, along with guest speakers and health center panelists, will explore the core program and service line components that make up complex case management programs, including: client outreach/initiation, panel management, referral management, partnerships, case management … Continue reading Building and Expanding Case Management Infrastructure Series

Free

Closing Gaps in Quality and Safety through Clinical Pharmacist Integration

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Overwhelmed primary care teams can lead to increased costs and strain on the health system as a whole, as well as unnecessarily high morbidity and mortality rates from sub-optimally managed chronic conditions and avoidable medication related problems. An innovative solution in various stages of maturity across the country, from pilot phase to full adoption, is … Continue reading Closing Gaps in Quality and Safety through Clinical Pharmacist Integration

Free

Strategic Planning: Preparing in Times of Uncertainty

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

This training will assist health center leadership, staff, and board members in preparing for changes and growth through various strategic planning methods and ideas, especially while grappling with the ongoing effects of COVID-19 on health center operations. Utilizing our recent publications, “Strategic Business Planning Handbook for Health Centers,” and “Market Assessment Toolkit for Health Centers,” … Continue reading Strategic Planning: Preparing in Times of Uncertainty

Free
Recurring

Building and Sustaining Action and Accountability Around Biases in Health Centers

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

The aim of this two-part training is to provide middle managers, supervisors, and leaders with tools to increase trust and improve relationships and communication efforts centered around antiracist practices. In addition, this training will provide micro day to day practices to antiracist goal achievement with an emphasis on development of essential leadership skills in order … Continue reading Building and Sustaining Action and Accountability Around Biases in Health Centers

$25.00

Risk Stratification 101

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Assessing risk among patient populations is a critical component of identifying patient needs and connecting them to beneficial resources. This training will provide (1) background and need for risk stratification across patient panels, (2) data commonly used to inform risk stratification criteria, (3) workflows and strategies to implement patient analysis and identification of risk, and … Continue reading Risk Stratification 101

Free

Process Mapping for Quality Improvement 101

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Process mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for Improvement’ provides a framework that incorporates the development of project aims, targets and measures, and introduces a way of testing ideas before wide scale implementation. … Continue reading Process Mapping for Quality Improvement 101

Free

Data Visualization – Using ECM Impact Measures to Drive Improvement

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Health centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who need it. In this webinar, staff from the Institute for High Quality Care will explore strategies for turning the data health centers collect into meaningful … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement

Free

UDS+ eCWUC Ad Hoc Session

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Recurring

Human Resources Roundtable

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States

Visit the Human Resources Roundtable page for more information.