Community Clinic Association of Los Angeles County

Process mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for Improvement’ provides a framework that incorporates the development of project aims, targets and measures, and introduces a way of testing ideas before wide scale implementation. … Continue reading Process Mapping for Quality Improvement 101 →

Health centers invest significant time and resources collecting a wide range of data, but too often that data, and the information it tells us, does not reach the individuals who need it. In this webinar, staff from the Institute for High Quality Care will explore strategies for turning the data health centers collect into meaningful … Continue reading Data Visualization – Using ECM Impact Measures to Drive Improvement →

The goal of quality improvement is to make changes that bring you closer to an ideal state, recognizing that we will never be perfect, but we can make changes in … Continue reading Data Driven Quality Improvement 101 →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. This two half-day virtual training (9am-12pm) and in-person training (9am-3pm) will teach clinic … Continue reading Non-Violent Crisis Intervention® →

After two decades of working with social impact leaders, coach Chrysta Wilson has learned that changemakers like you, working to create a more just and equitable health care system, can … Continue reading Communication Without Exploitation: Introduction to Ethical Storytelling →