This presentation aims to improve gender responsiveness in the healthcare system through practitioner and leadership education. As Colin Druhan writes, "Today's workplace must reflect the reality that gender is not as simple as previously thought. Understanding how to include everyone, regardless of how they identify and express their gender, is the key to unlocking the … Continue reading Words Matter: Finding Gender Inclusive Vocabulary Grounded in Heart →

What staff is utilized in the care coordination model? What can each staff member do under their license or certification? What is the best way to align job descriptions to achieve optimal outcomes? These are common questions from clinical providers and administrative departments. This session will explore different job roles and potential duties that can … Continue reading Staffing for a Value-Based Care Model – Utilizing Staff to Their Fullest Capabilities →

Capital Link will present findings from the Cedars-Sinai supported 2018-2021 CCALAC Performance Evaluation Profile (PEP) for the Los Angeles region as well as its 57 individual FQHC members. Information will include trends in financial and operational performance, revenue/patients/FTE growth, productivity, and payer mix. We will also review newly tracked metrics in the PEP report such as patient … Continue reading Health Center PEP Findings with Capital Link →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. The course will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The training will be held in-person on June 13 and 14 from 9:00am-5:00pm. The workshop includes independent self-paced content, lecture, and situation-based guided … Continue reading Non-Violent Crisis Intervention® →

As we expand access to vaccines, we must educate patients with information to reduce their hesitancy. Accessibility is not enough to ensure uptake. This educational session provides an overview of differing types of resistance in both pediatric and adult populations and strategies to build patient motivation. By the end of the webinar, attendees will be … Continue reading Moving the Needle from Vaccine Hesitancy to Vaccine Confidence →

The revenue cycle comprises processes other than billing and collecting. The billing department is often the focus of the revenue cycle process; however, many functions occur before the claim reaches the billing department to bill and collect on claims effectively. Factors that affect the health center’s ability to receive revenue for services rendered are often … Continue reading Revenue Cycle Management with Capital Link →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers →

The African American Infant and Maternal Mortality Prevention (AAIMM) Initiative is hosting a 1-hour provider training in partnership with Essential Access Health. This training will provide an overview of client-centered contraceptive and preconception counseling, and how to engage patients in affirming, unbiased, nonjudgmental conversations about sexual and reproductive health. Participants will learn about the new … Continue reading Essential Access PATH Training →

AFRICAN AMERICAN INFANT AND MATERNAL MORTALITY (AAIMM) PREVENTION INITIATIVE AND ESSENTIAL ACCESS HEALTH PRESENT REAL TALK. REAL OPTIONS. Join us for a Free Provider Training on Pre-conception Care + Screening: The P.A.T.H. Framework + Real Talk. Real Options. Campaign This one-hour training designed for CCALAC members will provide an overview of client-centered contraceptive and preconception … Continue reading Provider Training on Pre-conception Care + Screening: The P.A.T.H. Framework + Real Talk. Real Options. CAMPAIGN →

CCALAC’s Los Angeles County Street Medicine Coordination Workgroup is hosting a training on Higher Levels of Care for Patients Experiencing Homelessness. This training will feature leaders from Los Angeles County Department of Public Health, Strategic Network Development Branch, Substance Abuse Prevention and Los Angeles County Department of Health Services, Housing for Health Program. Participants will … Continue reading Higher Levels of Care for Patients Experiencing Homelessness →

With CalAIM expanding coverage for Community Health Workers (CHWs) to help support under-resourced patients, there is a need to identify and train additional healthcare team members to serve in this role. Clinical pharmacy technicians (CPTs) are suited for this expanded role and can serve as a cultural liaison between the patient and their healthcare providers (e.g. … Continue reading Utilizing Pharmacy Technicians as CHWs on the Care Team →

In this webinar, Online Business Systems (Online) will review best practices and guidelines for developing cybersecurity policy and procedures in alignment with HIPAA requirements, HICP 405(d), and OCR Audit Protocol considerations. Online will provide an overview of its policy and procedure library, how to use the library, and highlight key elements for participating health centers … Continue reading Cybersecurity Policies & Procedures Templates Training →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading HICS – Incident Command System for Clinics →

Join us for a presentation by Dr. Helen DuPlessis, Principle, Health Management Associates (HMA), on the landscape of health services for children and youth (C&Y) with low incomes in California. The session will include a discussion of CalAIM implementation and the phased roll-out of Populations of Focus (PoFs), including the structure, services and features of … Continue reading Implementing CalAIM with Children and Youth (C&Y) →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of differing viewpoints with the purpose of identifying priorities and setting goals in pursuit of behavioral change. In accordance with the core values of counseling, MI … Continue reading Motivational Interviewing Training →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers →

This highly impactful course is designed specifically for those embarking on the challenging journey of transitioning from peer to a supervisor. The comprehensive program equips participants with the essential skills and knowledge to navigate this transition successfully. Through interactive discussions, real-world scenarios, and practical exercises, team members will develop a deep understanding of the dynamics … Continue reading Transitioning from Peer to Supervisor Training →

Join us for an executive-level training tailored for PHC leaders to learn about the threats, trends, and regulations affecting the cybersecurity and risk posture of your organization. Empower your leaders to have a better understanding of their role in relation to cybersecurity and equip them with the right level of information to inform strategic decisions … Continue reading Essential Cybersecurity Strategies for Health Center Leaders →