Join us for a comprehensive training that will equip health center staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the health center culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will … Continue reading Customer Service for Community Health Center Professionals →

In this session, we'll dive into specific AI tools that you might already be using in your daily work. We'll cover the key points to think about when using any type of generative AI tool in healthcare and show you how these points directly relate to the tools you're familiar with. This will help you … Continue reading Smart Use of AI Tools in Healthcare: Safety and Application Insights →

Community health centers serve people with intellectual and developmental disabilities (IDD) and their families on a daily basis. However, many providers and clinical staff feel uncomfortable assessing and addressing their … Continue reading Caring for People with Intellectual and Developmental Disabilities →

Health center outreach and enrollment staff are invited to join their peers for an in-service session led by Maternal Child Health Access’ expert training team. This session is intended for … Continue reading Enrollment Refresher Training →

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, … Continue reading Facilitation and Presentation Skills® →

Your personal information is continuously harvested and analyzed by countless data brokers eager to sell to the highest bidder. From your name to your online activities, to your employment details … Continue reading All the Ways the Internet is Surveilling You →

Conflict is unavoidable. Conflicts big and small can occur, in our personal or professional lives and for multiple reasons. Whatever the reasons, one thing is true and constant: knowing how … Continue reading De-escalation and Conflict Mastery →

Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and … Continue reading Introduction to Incident Command System 100 →

This in-person, interactive workshop equips participants with the tools to embed Justice, Equity, Diversity, and Inclusion (JEDI) principles into organizational policies, culture, and day-to-day operations. Through engaging discussions and hands-on … Continue reading From Philosophy to Practice: Integrating JEDI Principles into Workplace Policies and Culture →

This highly impactful course is designed specifically for those embarking on the challenging journey of transitioning from being a peer to a supervisor. This comprehensive program equips participants with the … Continue reading Transitioning from Peer to Supervisor →

This training will review clinical eCW workflow suggestions and eCW set up options for patient engagement with the patient portal. Participants will become more familiar with eCW patient engagement tools … Continue reading Annual eClinicalWorks User Collaborative Training →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of … Continue reading Motivational Interviewing →