Conflict is unavoidable. Conflicts big and small can occur, in our personal or professional lives and for multiple reasons. Whatever the reasons, one thing is true and constant: knowing how to resolve conflicts before they escalate is crucial. This course will give a six-step process participants can use to modify and resolve conflicts of any … Continue reading De-escalation and Conflict Mastery →

Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and … Continue reading Introduction to Incident Command System 100 →

This in-person, interactive workshop equips participants with the tools to embed Justice, Equity, Diversity, and Inclusion (JEDI) principles into organizational policies, culture, and day-to-day operations. Through engaging discussions and hands-on … Continue reading From Philosophy to Practice: Integrating JEDI Principles into Workplace Policies and Culture →

This highly impactful course is designed specifically for those embarking on the challenging journey of transitioning from being a peer to a supervisor. This comprehensive program equips participants with the essential skills and knowledge needed to navigate this transition successfully. Through interactive discussions, real-world scenarios, and practical exercises, team members will develop a deep understanding … Continue reading Transitioning from Peer to Supervisor →

This training will review clinical eCW workflow suggestions and eCW set up options for patient engagement with the patient portal. Participants will become more familiar with eCW patient engagement tools and see the AI tools that are available and upcoming with eCW. By attending this training, participants will: Understand eCW suggested workflows to improve time … Continue reading Annual eClinicalWorks User Collaborative Training →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of … Continue reading Motivational Interviewing →