Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that present challenging behaviors. Attendees will learn how to … Continue reading Customer Service Training for Community Health Centers →

The Health Center Screening Practices webinar will discuss the importance of screening for cancer and review cancer screening guidelines and best practices. The webinar will include presentations from Los Angeles County health centers, including South Central Family Health Center and Chinatown Service Center on screening practices and workflows at their respective centers. Resources from the … Continue reading Community Health Center Cancer Screening Practices →

Join the Social Drivers of Health (SDOH) team from the National Association of Community Health Centers to explore how utilizing SDOH screening tools such as PRAPARE® can improve patient health outcomes. The session will review various workflow models that can be used to implement the PRAPARE® screening tool to address SDOH. The conversation will include … Continue reading PRAPARE® Screening – Integration and Workflow Models →

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, and during meetings. Breakout activities reinforce concepts and increase collaborative learning opportunities.  By the end of the virtual training, attendees will be able to:  Identify 10 … Continue reading Facilitation and Presentation Skills® →

California will soon become the first state in the nation to cover healthcare services for incarcerated individuals through Medicaid (Medi-Cal). This ambitious effort – the CalAIM Justice-Involved Initiative – will enhance whole person healthcare models and post-release linkages to community-based care. Enhanced Care Management providers will play a critical role. This training will provide an … Continue reading Serving Justice-Involved Population of Focus under CalAIM →

Wildfires, storms, floods, and other disasters cause disruptions in medication access, evacuations, and power outages for millions of people in America each year. Many people either take medication or have an ongoing medical condition, and survey findings suggest a significant portion of them would either have difficulty continuing their medications or finding support to help … Continue reading Disaster Preparedness for People with Chronic Diseases in Medically Under-resourced Communities →

This training is intended to review upcoming eCW enhancements, products, and services along with tips and tricks to increase document and office efficiency. The target audience is focused on all eCW users including providers, practice managers, front office, mid office, and support staff.   After the training, participants will learn: eCW Tips and Tricks New … Continue reading eCW Annual Training →

Changing culture includes creating environments for open dialogue, exploring diverse perspectives, and promoting inclusivity and respect. This training will familiarize community health center (CHC) professionals with foundational Justice, Equity, Diversity, and Inclusion (JEDI) knowledge and the terminology of belonging. Further, the training will help empower CHCs to build capacity to transform their organizations. In this … Continue reading Fostering Brave, Inclusive, and Accountable Spaces →

New initiatives such as Trauma-Informed Care (TIC) and Diversity, Equity, Inclusion, and Belonging (DEIB) can sometimes seem like one more thing to do on top of already full schedules. But what if both are less about one more thing to do and more about HOW we are doing WHAT we are already doing? And how … Continue reading Supporting Quality Care and Staff Wellness Through Trauma-Informed Care and Diversity, Equity, Inclusion & Belonging →

Dr. Karen Hill, PhD, ANP, of Health Management Associates will facilitate a 90-minute webinar that will provide an overview of how to create a patient-centered care plan aligned with meeting Enhanced Care Management (ECM) requirements. Participants will have care plan examples for each ECM population of focus and participate in interactive breakout sessions learning how … Continue reading Fundamentals of Creating a Care Plan →

To effectively address social risk factors in healthcare, health centers can implement comprehensive assessment tools like PRAPARE® to identify and mitigate these risks. Understanding and applying risk stratification is crucial for advancing population health, as it enables tailored interventions at the patient, health center, and community levels. By analyzing social drivers of health (SDOH), healthcare … Continue reading SDOH Scoring and Risk Stratification: Best Practices and Examples from CHCs →

Suzzane Daub, LCSW of Health Management Associates will facilitate a 90-minute webinar focused on how to use motivational interviewing (MI) and trauma-informed care to increase patient engagement and adherence to care plan goals. This webinar will build upon the content shared in webinar 1 to provide enhanced care managers the skills needed to engage clients … Continue reading Patient Adherence to Care Plan Goals and Effective Care Coordination Approaches After Care Plan Visit →

Exit interviews play a crucial role in understanding the reasons behind employee departures, providing organizations with valuable insights into their workplace culture, management practices, and potential areas for improvement. By conducting thorough exit interviews, businesses can identify trends, address concerns, and enhance retention strategies. This process helps retain top talent and fosters a culture of … Continue reading Mastering Exit Interviews →

This virtual course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and … Continue reading HICS – Incident Command System for Clinics →

HRSA Uniform Data System (UDS) submission requirements, processes and expectations are common knowledge across health centers and look-alikes. HRSA Health Center Program awardees and look-alikes are required to report a core set of information, including data on patient characteristics, services provided, clinical processes and health outcomes, patients' use of services, staffing, costs, and revenues as … Continue reading UDS+ Patient-Level Data Submission: Lessons Learned →

This course will help attendees understand the critical role personal and social identities play in our daily and professional lives. Recognizing historical policies and practices that disenfranchise Black, Indigenous and People of Color helps us to view race and gender as power constructs. Holding this perspective allows us to begin removing these policies and practices … Continue reading Navigating Identity Salience, Power, Privilege & Inequities →