Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of … Continue reading Motivational Interviewing (MI) →

Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or … Continue reading Practicing Non-Violent Communication →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including … Continue reading Customer Service Training for Community Health Centers →

The Health Center Screening Practices webinar will discuss the importance of screening for cancer and review cancer screening guidelines and best practices. The webinar will include presentations from Los Angeles … Continue reading Community Health Center Cancer Screening Practices →

Join the Social Drivers of Health (SDOH) team from the National Association of Community Health Centers to explore how utilizing SDOH screening tools such as PRAPARE® can improve patient health … Continue reading PRAPARE® Screening – Integration and Workflow Models →

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, … Continue reading Facilitation and Presentation Skills® →

California will soon become the first state in the nation to cover healthcare services for incarcerated individuals through Medicaid (Medi-Cal). This ambitious effort – the CalAIM Justice-Involved Initiative – will … Continue reading Serving Justice-Involved Population of Focus under CalAIM →

Wildfires, storms, floods, and other disasters cause disruptions in medication access, evacuations, and power outages for millions of people in America each year. Many people either take medication or have … Continue reading Disaster Preparedness for People with Chronic Diseases in Medically Under-resourced Communities →

This training is intended to review upcoming eCW enhancements, products, and services along with tips and tricks to increase document and office efficiency. The target audience is focused on all … Continue reading eCW Annual Training →

Changing culture includes creating environments for open dialogue, exploring diverse perspectives, and promoting inclusivity and respect. This training will familiarize community health center (CHC) professionals with foundational Justice, Equity, Diversity, … Continue reading Fostering Brave, Inclusive, and Accountable Spaces →

New initiatives such as Trauma-Informed Care (TIC) and Diversity, Equity, Inclusion, and Belonging (DEIB) can sometimes seem like one more thing to do on top of already full schedules. But … Continue reading Supporting Quality Care and Staff Wellness Through Trauma-Informed Care and Diversity, Equity, Inclusion & Belonging →

Dr. Karen Hill, PhD, ANP, of Health Management Associates will facilitate a 90-minute webinar that will provide an overview of how to create a patient-centered care plan aligned with meeting … Continue reading Fundamentals of Creating a Care Plan →

To effectively address social risk factors in healthcare, health centers can implement comprehensive assessment tools like PRAPARE® to identify and mitigate these risks. Understanding and applying risk stratification is crucial … Continue reading SDOH Scoring and Risk Stratification: Best Practices and Examples from CHCs →

Suzzane Daub, LCSW of Health Management Associates will facilitate a 90-minute webinar focused on how to use motivational interviewing (MI) and trauma-informed care to increase patient engagement and adherence to … Continue reading Patient Adherence to Care Plan Goals and Effective Care Coordination Approaches After Care Plan Visit →

Exit interviews play a crucial role in understanding the reasons behind employee departures, providing organizations with valuable insights into their workplace culture, management practices, and potential areas for improvement. By … Continue reading Mastering Exit Interviews →

This virtual course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System … Continue reading HICS – Incident Command System for Clinics →

HRSA Uniform Data System (UDS) submission requirements, processes and expectations are common knowledge across health centers and look-alikes. HRSA Health Center Program awardees and look-alikes are required to report a … Continue reading UDS+ Patient-Level Data Submission: Lessons Learned →