Community Clinic Association of Los Angeles County

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers →

This highly impactful course is designed specifically for those embarking on the challenging journey of transitioning from peer to a supervisor. The comprehensive program equips participants with the essential skills and knowledge to navigate this transition successfully. Through interactive discussions, real-world scenarios, and practical exercises, team members will develop a deep understanding of the dynamics … Continue reading Transitioning from Peer to Supervisor Training →

Join us for an executive-level training tailored for PHC leaders to learn about the threats, trends, and regulations affecting the cybersecurity and risk posture of your organization. Empower your leaders to have a better understanding of their role in relation to cybersecurity and equip them with the right level of information to inform strategic decisions … Continue reading Essential Cybersecurity Strategies for Health Center Leaders →

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, and during meetings. Breakout activities reinforce concepts and increase collaborative learning opportunities. By the end of the training, attendees will be able to: Identify 10 presentation … Continue reading Facilitation and Presentation Skills® →

Healthcare providers experienced some of the greatest impacts during the COVID-19 pandemic, but many have yet to realize the full potential of the Employee Retention Credit (ERC), a cash credit … Continue reading Facts & Misconceptions of the Employee Retention Credit for Community Health Centers →

The Cognitive Health Assessment training empowers primary care providers and their teams to use a validated cognitive and functional screening tool, identify a patient’s support person, and develop a care … Continue reading Cognitive Health Assessment Training: Assessing and Addressing Dementia in Primary Care →

In the digital age, where attackers are increasingly targeting healthcare organizations of all sizes, the threat of phishing attacks and social engineering scams looms larger than ever. Phishing and social … Continue reading Cyber Resilience: A Health Center’s Defense against Phishing and Social Engineering →