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Community Clinic Association of Los Angeles County

Practicing Non-Violent Communication

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Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or guilt). Non-violent communication recognizes that people are more open to new ideas and perspectives when they are rooted in building trust, empathy, safety, and appreciation. … Continue reading Practicing Non-Violent Communication

Free

Day at the Capitol

California State Capitol 1315 10th St, Sacramento, CA, United States

CPCA’s 2024 Day at the Capitol (DAC) will be an in-person event on April 16 in Sacramento. CCALAC will schedule and coordinate meetings with the Los Angeles County state delegation. There may be capacity limits on in-person meetings. To join the day-of events, including lunch and reception, participants must register with CPCA here. Materials and talking points … Continue reading Day at the Capitol

Customer Service Training for Community Health Centers

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Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that present challenging behaviors. Attendees will learn how to … Continue reading Customer Service Training for Community Health Centers

$100
Recurring

Core Competencies for Community Health Center Managers & Supervisors Training

Webinar

This intensive and highly interactive 5-week virtual training enables Community Health Center managers and supervisors to gain crucial skills needed to successfully lead and manage employees in today’s challenging and fast-changing health center environment. Participants Gain and Strengthen Skills to: Develop and retain engaged, productive and satisfied teams. Utilize Behavioral Interviewing to hire the right … Continue reading Core Competencies for Community Health Center Managers & Supervisors Training

Free

JEDI Roundtable

CCALAC 445 S Figueroa Street, Suite 2100, Los Angeles, CA, United States