Community Clinic Association of Los Angeles County

Change is hard, but constant, and even more so in our current environment. For decades, organizations have strived to “get it right,” but the truth is, two thirds of change … Continue reading Change Management: Creating Equitable Community Health Centers →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of differing viewpoints with the purpose of identifying priorities and setting goals in pursuit of behavioral change. In accordance with the core values of counseling, MI … Continue reading Motivational Interviewing (MI) →

Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or guilt). Non-violent communication recognizes that people are more open to new ideas and perspectives when they are rooted in building trust, empathy, safety, and appreciation. … Continue reading Practicing Non-Violent Communication →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including … Continue reading Customer Service Training for Community Health Centers →