Community Clinic Association of Los Angeles County

Community health center leaders set the tone for planning and culture. This session will present a proven strategic planning methodology that has been utilized in multiple health centers throughout the … Continue reading Strategic Planning Training for Community Health Centers →

Change is hard, but constant, and even more so in our current environment. For decades, organizations have strived to “get it right,” but the truth is, two thirds of change … Continue reading Change Management: Creating Equitable Community Health Centers →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of … Continue reading Motivational Interviewing (MI) →

Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or guilt). Non-violent communication recognizes that people are more open to new ideas and perspectives when they are rooted in building trust, empathy, safety, and appreciation. … Continue reading Practicing Non-Violent Communication →