With CalAIM expanding coverage for Community Health Workers (CHWs) to help support under-resourced patients, there is a need to identify and train additional healthcare team members to serve in this role. Clinical pharmacy technicians (CPTs) are suited for this expanded role and can serve as a cultural liaison between the patient and their healthcare providers (e.g. … Continue reading Utilizing Pharmacy Technicians as CHWs on the Care Team →

In this webinar, Online Business Systems (Online) will review best practices and guidelines for developing cybersecurity policy and procedures in alignment with HIPAA requirements, HICP 405(d), and OCR Audit Protocol considerations. Online will provide an overview of its policy and procedure library, how to use the library, and highlight key elements for participating health centers … Continue reading Cybersecurity Policies & Procedures Templates Training →

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS) with the application of the Healthcare Incident Command System (HICS). Incorporation of the Incident Command System (ICS)/Healthcare Incident Command System (HICS) into the clinic enables cross-sector collaboration and support, including emergency resource requests and effective … Continue reading HICS – Incident Command System for Clinics →

Join us for a presentation by Dr. Helen DuPlessis, Principle, Health Management Associates (HMA), on the landscape of health services for children and youth (C&Y) with low incomes in California. The session will include a discussion of CalAIM implementation and the phased roll-out of Populations of Focus (PoFs), including the structure, services and features of … Continue reading Implementing CalAIM with Children and Youth (C&Y) →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of differing viewpoints with the purpose of identifying priorities and setting goals in pursuit of behavioral change. In accordance with the core values of counseling, MI … Continue reading Motivational Interviewing Training →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that engage in challenging behaviors. Attendees will learn how … Continue reading Customer Service Training in Community Health Centers →

This highly impactful course is designed specifically for those embarking on the challenging journey of transitioning from peer to a supervisor. The comprehensive program equips participants with the essential skills and knowledge to navigate this transition successfully. Through interactive discussions, real-world scenarios, and practical exercises, team members will develop a deep understanding of the dynamics … Continue reading Transitioning from Peer to Supervisor Training →

Join us for an executive-level training tailored for PHC leaders to learn about the threats, trends, and regulations affecting the cybersecurity and risk posture of your organization. Empower your leaders to have a better understanding of their role in relation to cybersecurity and equip them with the right level of information to inform strategic decisions … Continue reading Essential Cybersecurity Strategies for Health Center Leaders →

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, and during meetings. Breakout activities reinforce concepts and increase collaborative learning opportunities. By the end of the training, attendees will be able to: Identify 10 presentation … Continue reading Facilitation and Presentation Skills® →

Healthcare providers experienced some of the greatest impacts during the COVID-19 pandemic, but many have yet to realize the full potential of the Employee Retention Credit (ERC), a cash credit from the IRS.   Join EZ-ERC’s tax and legal experts for an informative virtual discussion on the intricacies of the Employee Retention Credit. Discover the truth … Continue reading Facts & Misconceptions of the Employee Retention Credit for Community Health Centers →

The Cognitive Health Assessment training empowers primary care providers and their teams to use a validated cognitive and functional screening tool, identify a patient’s support person, and develop a care plan. The Cognitive Health Assessment (CHA) is a 5 - 10-minute dementia screening approach intended for patients 65 and older. The assessment is validated in … Continue reading Cognitive Health Assessment Training: Assessing and Addressing Dementia in Primary Care →

In the digital age, where attackers are increasingly targeting healthcare organizations of all sizes, the threat of phishing attacks and social engineering scams looms larger than ever. Phishing and social engineering represent the most common vectors of attack and entry points for ransomware and other malicious software. This one-hour webinar is designed to equip individuals … Continue reading Cyber Resilience: A Health Center’s Defense against Phishing and Social Engineering →

 HRSA Uniform Data System (UDS) submission requirements, processes and expectations are common knowledge across health centers and look-alikes. HRSA Health Center Program awardees and look-alikes are required to report a core set of information, including data on patient characteristics, services provided, clinical processes and health outcomes, patients' use of services, staffing, costs, and revenues as … Continue reading Health Center Strategies to Prepare for UDS+ Patient-Level Data Submission →

The Cybersecurity Toolkit Training aims to equip staff at community health centers with the necessary knowledge and skills to effectively navigate and utilize the tools and resources included within the toolkit. The toolkit aims to enhance the overall security posture of our member health centers, which includes implementing the necessary policies and procedures, best practices … Continue reading Cybersecurity Toolkit Training →

The Non-Violent Crisis Intervention® (NCI) program is considered the worldwide standard for crisis prevention and intervention training. These two half-day virtual trainings (9am-12pm) and in-person training (9am-4:30pm) will teach clinic staff de-escalation techniques and intervention strategies for workplace violence prevention. The workshop includes independent self-paced content, lecture, and situation-based guided practice with certified instructors. Now … Continue reading Non-Violent Crisis Intervention® →

The Human Trafficking Response Program at CommonSpirit Health® will share trainings created to educate health professionals about human trafficking and how to provide trauma-informed care and services to patients and families impacted by abuse, neglect, or violence. Human Trafficking 101 covers basic information about human trafficking, including potential red flags in health care settings. Trauma-Informed … Continue reading Human Trafficking Education for Providers and Community Health Center Staff →

Community health center leaders set the tone for planning and culture. This session will present a proven strategic planning methodology that has been utilized in multiple health centers throughout the country. The methodology supports C-Suite members in establishing the tools to create equitable and data-driven strategic plans that help fulfill their mission and goals. As a … Continue reading Strategic Planning Training for Community Health Centers →

Change is hard, but constant, and even more so in our current environment. For decades, organizations have strived to “get it right,” but the truth is, two thirds of change initiatives fail. Creating impactful change is hard, and changing organizational culture is harder. This training intends to provide a road map to community health centers … Continue reading Change Management: Creating Equitable Community Health Centers →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of differing viewpoints with the purpose of identifying priorities and setting goals in pursuit of behavioral change. In accordance with the core values of counseling, MI … Continue reading Motivational Interviewing (MI) →

Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or guilt). Non-violent communication recognizes that people are more open to new ideas and perspectives when they are rooted in building trust, empathy, safety, and appreciation. … Continue reading Practicing Non-Violent Communication →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that present challenging behaviors. Attendees will learn how to … Continue reading Customer Service Training for Community Health Centers →

The Health Center Screening Practices webinar will discuss the importance of screening for cancer and review cancer screening guidelines and best practices. The webinar will include presentations from Los Angeles County health centers, including South Central Family Health Center and Chinatown Service Center on screening practices and workflows at their respective centers. Resources from the … Continue reading Community Health Center Cancer Screening Practices →