Strategies for Positive Patient Encounters take an interpersonal approach to de-escalating challenging provider/patient interactions in healthcare. This training identifies patient and provider factors that can lead to negative interactions with a patient, critical incident, disruptions in care, provider burnout, and potential violence. Providers will be taught tools and strategies to de-escalate these encounters in a patient-centered manner. Finally, the impact of provider self-care and emotion regulation is explored in relation to patient interactions.

By the end of the training, participants will be able to:

• Understand the systemic nature of challenging interactions in healthcare.
• Identify patient factors contributing to challenging interactions in healthcare.
• Identify provider factors contributing to challenging interactions in healthcare.
• Identify self-care factors that impact patient interactions and provider’s ability to manage challenging interactions.

Presented by TCC Family Health 

Complimentary Training

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Instructor biography:

Elisa Nicholas, MD, MSPH, FAAP is the Chief Executive Officer and practicing pediatrician at The Children’s Clinic, “Serving Children and Their Families” dba TCC Family Health (TCC). She is also a Clinical Professor of Pediatrics at the University of California, Irvine School of Medicine.

Dr. Nicholas’ passionate commitment to and experience in partnering with patients to lead healthier and happier lives has driven her career and the success of TCC, as an innovative, inclusive and progressive federally qualified health center system serving over 40,000 patients of all ages in approximately 140,000 visits per year. She is honored to have been serving the multicultural and multiethnic community of Long Beach for over 30 years.