Process mapping is a quality improvement method that helps a team know where to start making improvements that will have the biggest impact for patients and staff. The ‘Model for Improvement’ provides a framework that incorporates the development of project aims, targets and measures, and introduces a way of testing ideas before wide scale implementation. The session will define process mapping, consider possible benefits as well as challenges, and walk through several real-life examples.

Participants in this training will:

• Define process mapping
• Explain how process mapping can be used for quality improvement efforts
• Describe best practices for process mapping
• Review examples of process mapping in healthcare

Presented by Maia Bhirud Morse, Senior Program Manager and Anuja Solanki, Senior Project Manager, Primary Care Development Corporation. 

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This complimentary training is open to CalAIM Training Program participants, as well as all members and affiliates interested in Process Mapping for Quality Improvement

Instructor Biographies:

Maia Bhirud Morse, Senior Program Manager, Primary Care Development Corporation. 

Maia Bhirud Morse is a Senior Program Manager in the Clinical and Quality Partners team; she joined PCDC in 2012 to grow the organization’s focus on practice operations, school-based health, and medical coding for quality. Maia has led quality improvement efforts in federally qualified health centers, independent practices, and hospital ambulatory settings to achieve improvements in patient access and quality. She has successfully supported over 180 providers through the National Committee for Quality Assurance Patient-Centered Medical Home (PCMH) Recognition process. Prior to PCDC, Maia served as Practice Manager for Norwalk Community Health Center where she oversaw practice operations, workflows, electronic medical record administration, and staffing. Throughout her career, Maia has managed clinical and operational pathway development, practice reporting, and primary care learning collaboratives. She has also worked internationally as an early childhood educator. Maia holds a bachelor’s in international studies from University of Richmond and a master’s in public health from Columbia University Mailman School of Public Health. She was a Princeton Fellow with Norwalk Community Health Center; she is also a Certified Professional Coder and a PCMH Certified Content Expert.

Anuja Solanki, Senior Project Manager, Primary Care Development Corporation. 

Anuja Solanki is a Senior Project Manager in the Clinical and Quality Partners team. She joined PCDC in 2017 to support primary care practice transformation through coaching for Patient-Centered Medical Home (PCMH) Recognition; quality improvement and data reporting; and electronic medical record (EMR) utilization and optimization. At PCDC, Anuja has successfully supported over 80 sites through PCMH accreditation, led the development of the “Small Practice Management Essentials” online learning program, and created updated PCMH standards and guidelines for full submissions. Prior to PCDC, Anuja served as Project Manager for RWJ Barnabas, one of the largest health care companies in New Jersey, where she oversaw provider compliance and training in Meaningful Use/MACRA, Physician Quality Reporting System, and PCMH recognition. Throughout her career, Anuja has built a track record in making PCMH submissions audit-proof, partnering with and training staff in the latest quality and compliance standards, and maximizing the value of EMR data. Anuja holds a bachelor’s degree in biology from New Jersey Institute of Technology and is a PCMH Certified Content Expert from the National Committee for Quality Assurance in Washington, DC.