The COVID-19 pandemic is directly responsible for the dramatic rise in telehealth utilization. But as providers quickly established new or expanded old virtual care programs, some have struggled to address workflow hurdles or human factor challenges they may not have anticipated. These challenges can lead to poor outcomes, not just for patients’ health and well-being, but also for the providers when it comes to telehealth utilization. The team at Universal Community Health centers has worked to solve many of the challenges regarding telehealth throughout the pandemic, and they continue to find ways to optimize its utilization. Please join us for our upcoming webinar to learn how Universal has developed workflow solutions to improve the telehealth experience for their patients and providers.

During this training, participants will:

• Create telehealth workflows that do not burden providers or staff;
• Provide solutions for human factor issues like device or platform usability problems;
• Ensure patients have the support they need before, during, and after a virtual visit.

Presented by Jessica Reyes, QA/QI-EMR Training Specialist, Universal Community Health Centers.

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Complimentary to CCALAC Members and Affiliates