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Community Clinic Association of Los Angeles County

Training Center Policies

CCALAC’s Training Center is proud to host a variety of training offerings throughout the year that meet our member’s needs. Our goal is to provide you with the most relevant, effective and engaging trainings for community health center staff. Effective September 1, 2021, we will honor the following:

Training Fees Update

In 2020, CCALAC leadership minimized and waived training fees to ensure that important and timely information is accessible without barriers. CCALAC elected to ensure membership has continued access to subject matter experts to share best practices and equip health centers with tools to respond to and sustain during County and statewide stay-at-home orders. As we plan for the future, we will continue offering courses that advance health and wellness of underserved populations while reducing health disparities throughout Los Angeles County. Beginning August 1, 2021, CCALAC Training Center operations will reinstate pre-pandemic training fees as a part of our effort to offer an increasingly diverse catalog. If you have any questions or concerns about these changes, please email training@ccalac.org.

Course Registration

Each registrant in a Training Center course will receive log-in instructions and platform credentials (in the virtual environment) or attendance logistics (for in person access) via email. Do not share Zoom credentials or substitute attendees without alerting a member of our team. If for some reason registrants do not receive communication, email training@ccalac.org for instructions. Attendees suspected of sharing credentials will be invoiced for additional participants and/or processed through a same day registration process before gaining access to the training.

Recording Use and Access

Course recordings availability may vary. The Training Center will email available recordings with secure access to all attendees at the conclusion of the workshop. Recordings may be posted on our website or accessed via the Zoom platform. Any restrictions regarding their use will be included in the correspondence. PowerPoint presentations and other related materials will be included in the correspondence or downloadable from the website. In the event you cannot locate materials, email training@ccalac.org.

Please note: Sharing credentials for CCALAC workshops or recordings is not permitted. Any member or affiliate suspected of sharing credentials for training attendance, recording, etc. is subject to billing of registration or other associated fees.

Nonmember or Nonaffiliate Registration and Payments

All training is applicable to health professionals outside of CCALAC membership and affiliation. Nonmembers and nonaffiliates seeking to register must receive approval from the Asst. Director of Training & Equity. Approval of participation will include an assessment of training capacity, representation, and the desired outcome of the professional seeking registration. Emergency Management-based training is open to Los Angeles County Clinics/Community Health Centers; email training@ccalac.org for additional information.

If a nonmember or nonaffiliate seeks registration in a course filled to capacity, the Training Center will add their names to a wait list as a courtesy. Member clinics have priority registration and placement is subject to space availability. Space permitting, they will receive an email alerting them to register with a deadline to complete the transaction. Payment for nonmember or nonaffiliate registrations is due at time of approval. Training Center will provide a secure online payment option. Invoicing is not an option available to nonmembers or nonaffiliates. Checks are discouraged and only acceptable upon the Assistant Director of Training & Equity’s or Sr. Director of Member Services’ approval. We must receive payment on or before the training day.

Language Assistance

CCALAC strives to create an inclusive space for all learners. Closed Captioning for individuals requiring accommodation is included on virtual training and event platforms. Individuals speaking one language or more can request language assistance for specific trainings. To access, requests must be made via email to training@ccalac.org at least three weeks in advance of the training dates.

Cancellation Policy

The Training Center cancellation policy requires advance notification. Effective February 2, 2019, any training event which occurs on or after the effective date will be held to the following cancellation terms and conditions.

  • Cancellations received on or before 20 business days of the event will result in a full refund;
  • Cancellations received on or between 15-19 business days of the event will result in a 50% refund;
  • No refunds will be offered for cancellations received on 14 business days before training event.

To request a refund, all cancellations must be in writing and must be received by emailing Training@ccalac.org according to the listed schedule.
Cancellations after the conclusion of the event are non-refundable.
Substitutions are encouraged but must be from within the same organization.
“No Shows” are non-refundable.

Invoicing Policy

Our policy is “Payment Due upon Registration”. All trainings and events should be paid for upon registration. The invoice option will still be available; however, effective February 2, 2019, the option is only available on courses with tuition greater than or equal to $100.00. All balances are due upon receipt of the invoice with an immediate 30-day grace period.

Waitlist Policy

If an in-person event sells out due to limited capacity, the training team will maintain a waitlist to reallocate any spots that become available. We encourage you to submit a waitlist request for one member of your staff only as to expedite communication if a spot should open. All waitlist requests must be made in writing and sent to Training@ccalac.org. Once staff is notified of an opening, the first entry on the waitlist will be notified via phone call or email and will have until the end of the next business day to confirm by replying to the email. If confirmation is not received by the end of the next business day, the open spot will be given to the next entry on the waitlist.

Note: If there are fewer than 5 business days before the event, the confirmation time frame will change to the end of the same business day.

Microaggressions Policy

CCALAC’s Training Center strives to provide equitable, timely, relevant, and evidence-based learning opportunities for health center professionals. It upholds the organization’s anti-racism philosophy and intends to deliver content in psychologically safe spaces free of Microaggressions (the everyday slights, indignities, put downs and insults experienced by individuals with diverse or intersectional identities or those who are marginalized in their day-to-day interactions). We make all efforts to ensure diverse or intersectional identities feel accepted and supported in space that allows participants to speak their truth as freely as possible. Further, we collaborate with our subject matter experts to deliver curricula through a lens of Justice, Equity, Diversity, and Inclusion (JEDI).

In the instance that a Microaggression occurs during the course of Training or Event, division staff will assess immediate impact on the audience. When assessing any incident, staff are empowered to respond first by assessing impact over intention. Staff are expected to explore the incident asking questions about aggression versus motivations for the aggression. One strategy to achieve this is to express curiosity incorporating “How” and “What” leading questions and incorporating “I” statements to maintain neutrality and build psychological safety.

If Microaggression occurs and interrupts delivery of training or event content:

  • Training Center staff will acknowledge the occurrence in front of the audience. Staff will address their concern, and invite Trainer/Consultant/Subject Matter Expert (SME) to resume, as appropriate. The person who caused harm and other impacted parties are invited into a breakout room (or other confidential space) for a call in. The encounter will assess the experience, its impact, potential outcomes and next steps to move forward according to the agency 5 R’s restorative commitment. Based on the level of complaint or if mutually agreed upon next steps cannot be achieved, either partner can include the Assistant Director of Training and Equity, Sr. Director of Member Services, or COO, as appropriate.
  • If necessary, a second team member will remain in the training and will encourage continuance, or address the occurrence as necessary. If for some reason attendees remain dissatisfied or desire the option to call in, they will be invited to speak with the Assistant Director of Training and Equity or the Sr. Director of Member Services.
  • Post training communications will include an acknowledgement of the occurrence with an update of any action(s) our team is taking to increase or uphold safety in the future.

In the instance that a Microaggression is reported after the training or event:

  • Training Center staffs will investigate all reported occurrences. Process will include consultation with SME’s or other potential witnesses/attendees impacted by the aggression, as well as reviewing session recording(s), if available. As appropriate, Training Center will convene a conversation with all parties that may include the Assistant Director of Training and Equity or Sr. Director of Member Services. Staff will retain neutrality, and follow steps as described above.

If the person who caused harm continues offensive behavior(s), they are removed from the course/event, and notification of their non-completion submitted to their supervisor or Human Resources. Based on the offense, CCALAC staff may restrict content access or reject future registrations.

Training Center COVID-19 Policies and Procedure

Training Center makes every effort to make your meeting as safe as possible. This guidance is for all in-person and hybrid trainings and events inside of the physical office or in other public settings to support a safe, clean environment that limits the transmission or spread of COVID-19.

Event Day Planning: 

Registrants who complete advance learning requirements will receive a health screening form within 48 hours prior to in-person training date. Any professionals reporting any symptoms will not be admitted. The Training Center will notify registrants of any changes to their registration status within 24 hours of submission. Onsite registration will not be accepted.

Attendees are encouraged to arrive early to park and complete additional onsite screening prior to training/event. At registration attendees will confirm their attendance by logging their temperature and writing their initials on a sign-in document. CCALAC staff will thoroughly sanitize thermometer and other equipment between use.

Face Coverings: 

All attendees must wear a cloth or disposable face covering or mask when others are present, and while walking through the facility or other common areas. Coverings must fully cover mouth and nose to be consistent with CCALAC policies.

Physical Distancing: 

Attendees are asked to maintain six feet of physical distance from one another at all times, unless participating in a physical exercise.

Personal Protective Equipment (PPE) and Sanitizing: 

PPE including masks, gloves, hand sanitizer, and surface wipes are available throughout the Training / Event space. Utilize them to clean surfaces after their use to reduce transmission of COVID-19.

Email training@ccalac.org with any questions regarding our screening process and meeting attendance.

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