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Community Clinic Association of Los Angeles County

On-Site Training Opportunities

CCALAC has a variety of trainings available to come on-site to your clinic. At this time, due to the COVID-19 pandemic, most trainings have been adapted to a blended and virtual format. Please email the training center to learn more details on the virtual course adaptations.

Customer Service in Community Health 

This course has been modified to offer in a virtual format.  

This training equips health center staff to provide customer focused service to patients in their daily roles. Designed in collaboration with Sharon N. Black Consultants, LLC for CCALAC, this workshop focuses on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when it is difficult. Further, it supports the development of individual skills and helps clinic teams plan for agency wide improvement. The course is offered in a 2 or 6 hour format depending on clinic scheduling and needs.

By the end of the training attendees will be able to:

  • Understand the importance of excellent customer service;
  • Discuss principles of good customer service and tips for improvement;
  • Recognize what an excellent patient  experience looks like;
  • Realize the power of the patient-staff interaction;
  • Learn strategies for working with difficult behaviors;
  • Discuss options for clinic system improvements.

Contact Traci Bivens-Davis, MA, Training and Events Manager, for additional information.

Facilitation and Presentation Skills® 

This course has been modified to offer in a virtual format.

Designed by Expert Effect for CCALAC, the Facilitation and Presentation Skills Workshop helps professionals increase their confidence. The curriculum supports developing and delivering engaging presentations for use within organizations, conferences, and during meetings.  Breakout activities reinforce concepts and increase collaborative learning opportunities.

By the end of the training attendees will be able to:

  • Identify 10 Presentation Tips;
  • Recognize the qualities of an amazing facilitator;
  • Utilize resources to build engaging PowerPoint presentations and handouts;
  • Implement 3 key facilitation techniques.

Contact Traci Bivens-Davis, MA, Training and Events Manager, for additional information.

Incident Command System 

This course will provide foundational knowledge and skills necessary to understand and function within the National Incident Management System (NIMS). Incorporation of the Incident Command System (ICS) into the clinic enables cross-sector collaboration and support, including emergency resource acquisition and recovery dollars.

Participants will:

  • Learn fundamental approaches to emergency management
  • Learn the core concepts and principles of ICS
  • Simulate the ICS positions and roles with classmates
  • Learn the components of the NIMS and how to ensure your health center is NIMS compliant
  • Learn how response coordination is achieved in Los Angeles County
  • Apply learning to a disaster scenario 

This training is for participants in CCALAC’s Emergency Management Program only. For more information about becoming a part of the Emergency Management Program contact Traci Bivens-Davis, MA, Training and Events Manager.

The Empathy Effect® : Countering Bias to Improve Health Outcomes  Intervention

This course has been modified to offer in a virtual format. 

We recognize that trusting relationships between healthcare teams and patients are essential for positive health outcomes. As humans we carry ideas and feelings about others that involve judgement, demonstrate stigma and reflect bias that are harmful for people most vulnerable is our communities. The Empathy Effect ® (EE) training is an opportunity for clinic staff that come into contact with patients/clients and their families to build common vocabulary and expectations utilizing evidence-based communication strategies. Three foundational premises are the basis for the EE workshop:

1. Empathy is healing and judgment is harmful,
2. Vulnerable populations experience greater harm by judgment and lack of empathy, and
3. We all have judgments, and we can learn to mitigate them.

EE is a 4.5 hour workshop that aims to increase relationship and communication between patients/clients and providers that improve health outcomes. Our workshop is a fast paced interactive session that combines opportunities for self-reflection and practical skill building in structured activities and small group settings. We hope that you or a member(s) of your team will join us as we plan to introduce EE to our Training compendium.

Contact Traci Bivens-Davis, MA, Training and Events Manager, for additional information.

Mental Health First Aid®  

This course is offered in blended and virtual format. Participants complete an online self study and meet one on one, in-person, with the instructor for the skill testing portion of the course. There is a completely virtual option where the “in-person” portion is complete in 5.5 hours duration, via Zoom session(s).  

Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This 8-hour training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate care.

The course covers the following:

  • Common signs and symptoms of mental illness.
  • Common signs and symptoms of substance use.
  • How to interact with a person in crisis.
  • How to connect the person with help.
  • NEW: How to administer naloxone in the event of an opioid overdose.

Audience: Clinic and hospital staff, first responders, employers, police officers, faith leaders, community members, caring individuals

Contact Traci Bivens-Davis, MA, Training and Events Manager, for additional information.

CPR and First Aid 

This course is offered in blended format. Participants complete an online self study and meet one on one, in-person, with the instructor for the skill testing portion of the course.

CCALAC provides training in CPR, AED, BLS (Basic Life Support), First Aid, Emergency Oxygen, and Bloodborne Pathogens.  In partnership with CPR Los Angeles, our licensed American Heart Association providers and American Red Cross instructors can offer classes on-site to your location or schedule a time at CCALACs offices.

Contact Traci Bivens-Davis, MA, Training and Events Manager, for additional information.