Community Clinic Association of Los Angeles County

Change is hard, but constant, and even more so in our current environment. For decades, organizations have strived to “get it right,” but the truth is, two thirds of change … Continue reading Change Management: Creating Equitable Community Health Centers →

Motivational Interviewing (MI) is a collaborative, person-centered communication style. MI skills were derived from clinical practitioners who demonstrated the importance of genuineness, rapport building, accurate empathy, understanding and acceptance of … Continue reading Motivational Interviewing (MI) →

Conversations about bias and discrimination can easily turn contentious and close opportunities for change when confronted in a way that provokes a fight or flight response (through fear, shame, or guilt). Non-violent communication recognizes that people are more open to new ideas and perspectives when they are rooted in building trust, empathy, safety, and appreciation. … Continue reading Practicing Non-Violent Communication →

Join us for a comprehensive training that will equip clinic staff to provide exceptional customer service to patients. The training will focus on the components of excellent customer service including the clinic culture, the patient experience and how to provide customer service when working with patients that present challenging behaviors. Attendees will learn how to … Continue reading Customer Service Training for Community Health Centers →