During this two-part training series, Capital Link will present findings from the Cedars-Sinai supported 2017-2020 CCALAC Performance Evaluation Profile (PEP) for the Los Angeles region as well as its 58 individual FQHC members, including the initial 2020 COVID-19 pandemic impact. Information will include trends in financial and operational performance, revenue/patients/FTE growth, productivity, and payer mix. We will also review newly tracked metrics in the PEP report such as patient characteristics, health outcome and disparities, and staffing ratios. 

In session two, Capital Link will delve deeper into performance benchmarking techniques, with a review of Capital Link’s benchmarking toolkit, which will be distributed to all participants. The session will include distribution of 2020 median metrics and ratios for FQHCs in Los Angeles, CA, and nationally, providing context for comparisons and goal-setting. Instructors will provide an overview of how key metrics are calculated, covering newer PEP-report metrics on health disparities and staffing ratios, as well as traditional ones such as financial metrics and guidelines for health centers. 

 Session #1 

By participation in the training, attendees will be able to: 

• Understand overall trends in key performance areas for the Los Angeles region, with a particular emphasis on 2020 results 
• Learn the importance of new metrics included in the analysis and what they mean
• Understand how to read and apply information in your individual health center PEP report for successful health center management 

 Session #2 

By continuing the training, attendees will be able to: 

• Understand the key performance benchmarking metrics and ratios community health centers should track 
• Learn the latest FQHC median 2020 metrics and ratios for the Los Angeles region, CA, and the nation to better understand your own health center performance accordingly
• Comprehend the information in your individual health center PEP report, set goals and objectives in the context of high performers, and track progress toward those goals 

Presented by Susan Petrie, MBA, Chief Financial Officer and Jen Saber, MBA, DrBA, Director of Data & Information Systems from Capital Link.

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Complimentary for CCALAC Members

Instructor Biographies:

Susan Petrie, MBA, Chief Financial Officer, Capital Link

Susan Petrie is a frequent speaker at regional and national health industry conferences, providing expertise and training on FQHC finances and operations. Ms. Petrie played a lead role in developing and delivering the Advancing Financial Strength (AFS) program for several years at CCALAC as well as the Making the Value Connection (MVC) program in Los Angeles to support FQHC financial and operational strength and provide support in the transition to value– based care and reimbursement. 

Jen Saber, MBA, DrBA, Director of Data & Information Systems, Capital Link

Jen Saber joined Capital Link in 2018 as Director of Data & Information Systems.  Prior to joining Capital Link in 2018, Ms. Saber was Senior Vice President of Information Technology for Kaspersky Lab, leading and managing the business support systems, infrastructure and services groups. Preceding Kaspersky Lab, Jen held management positions in the technology, financial, and property management industries. Ms. Saber holds an MBA degree from the University of Massachusetts and a Doctor of Business Administration (DrBA) from Walden University. She is located at Capital Link’s Boston, Massachusetts office.