Dr. Karen Hill, PhD, ANP, of Health Management Associates will facilitate a 90-minute webinar that will provide an overview of how to create a patient-centered care plan aligned with meeting Enhanced Care Management (ECM) requirements. Participants will have care plan examples for each ECM population of focus and participate in interactive breakout sessions learning how to create client -driven SMART goals and learning how to address patient barriers.

At the end of this session, participants should be able to:

• Explain and understand how to create a patient-centered care plan targeted to meeting ECM care plan requirements.
• Participate in breakout sessions to learn how to develop client-centered SMART goals.
• Examine care plan examples of ECM population of focus, and receive example scripts, and scenarios on how to address client barriers.

Presented by Karen Hill, PhD, ANP-C, MSN, RN, Principal, Health Management Associates.

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Complimentary for CCALAC Members and Affiliates

Instructor Biography:

Karen Hill is a doctoral-prepared, board-certified advance practice registered nurse with a specialty in environmental and occupational health and clinical training in adult, adolescent and young adult health. An expert in workplace health and safety, Karen is exceptionally skilled in workforce assessment, engagement and development. Her clinical capabilities span primary care, acute care, outpatient care, home health care transitions, and trauma-informed systems of care. She is experienced in the social drivers of health and health disparities and community engagement of under-resourced populations. 

Karen has consulted with non-profit organizations, academic institutions, and community-based organizations. She is an analytical and growth-minded professional with expertise in cultivating culturally sensitive collaborations. She has a proven track record of leading workplace transformation by enhancing operations and building dynamic, patient-centered, outcome-driven teams. She guides her clients in fully engaging patients and staff, improving patient outcomes, and reducing costs. 

Current HMA projects include a three-year continuous quality improvement (CQI) training program for one of California’s largest health systems and the care management redesign of a 5,000-member physician independent practice association. Supporting the move towards national clinical recognition standards, Karen provides ongoing patient-centered medical home technical assistance to 11 rural and frontier clinics in Idaho. In the second largest health system in the country, Karen developed and administered an evidenced-based preceptor training course, resulting in the first cohort of nurse preceptors receiving evidence-based training. She has also developed new relationships with academic institutions for clinical rotations, vibrant volunteer networks, comprehensive service learning programs, and a career ladder for support staff.