This one-hour training provides an overview of provider and system-related issues that may impact challenging situations. Learn how to use intervention guidelines and strategies to manage difficult workplace environments for yourself and your patients.

By attending this training, participants will be able to:

• Understand ways the client, provider, and system may contribute to difficult workplace situations
• Identify certain behaviors from clients that may be challenging for providers to manage
• Learn the importance of maintaining a sense of safety in the workplace
• Practice simple techniques to improve interventions with difficult workplace situations

Presented by Jen Peng, Licensed Clinical Therapist with a Master’s in International Disaster Psychology; trauma and crisis specialization from Americares. 

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Complimentary for CCALAC Members

Instructor Biography:

Jen Peng is a licensed clinical therapist with a Master’s in International Disaster Psychology; trauma and crisis specialization. She has over five years of experience working with various populations including: refugees, children/adolescents, human trafficking victims, victims of crime, first responders, substance abuse, post-prisoners, rehabilitation, and domestic violence survivors. She mainly uses trauma informed, strength-based, interpersonal and humanistic technique with clients and has completed clinical and policy work domestically and internationally. Jen currently serves as a Mental Health Psychosocial Support Expert for Americares.

Americares | Disaster Relief & Global Health Organization