Providing a high level of customer service is crucial to achieving your health center’s mission and serving your community, yet during these challenging times, service excellence can seem difficult to attain. In this impactful and highly interactive training — designed for health center employees at all levels — participants discuss the critical nature of customer service in community health care and gain tools and techniques for making exceptional service part of every interaction.

After this training, participants will learn to:

• Understand the critical importance of customer service in community health care
• Demonstrate behaviors to strengthen customer satisfaction for patients, families and co-workers
• Take initiative to influence outcomes
• Identify strategies for self-care (even during challenging times)
• Create a positive work environment

The event flyer is located here: Art of Caring Flyer

Presented by Lisa Mouscher, CEO and Lead Trainer at Sogence Training and Consulting.

Cost for CCALAC Members and Affiliates: $50, Non-members: $100

Register Now!

Group rates are available. Please email the Training Center at training@ccalac.org if interested in seeking a group rate.

Instructor Biography:

Lisa Mouscher brings a wide range of experience as a trainer, facilitator and consultant, working with Community Health Centers across the country to strengthen organizational, team and individual performance. Lisa supports health centers in creating and sustaining a strong culture of customer service throughout the organization, and also leads programs to strengthen leadership, management and supervisory skills for health centers across the country. Lisa is an impactful and popular trainer, known for facilitating both immediately applicable results and lasting impact to strengthen community health centers for the long-term.