Core Competencies for Community Health Center Managers & Supervisors Training
March 18 @ 9:00 am - April 15 @ 11:30 am
An event every week that begins at 9:00 am on Wednesday, repeating until March 18, 2025
Sponsored by UniHealth Foundation
Tuesdays, March 18 – April 15, 2025
9:00 am – 11:30 am
This intensive and highly interactive 5-week virtual training enables community health center managers and supervisors to gain crucial skills needed to successfully lead and manage employees in today’s challenging and fast-changing health center environment.
Participants gain and strengthen skills to:
- Develop and retain engaged, productive and satisfied teams.
- Utilize Behavioral Interviewing to hire the right staff for long-term success.
- Coach and develop employees.
- Communicate effectively as a manager.
- Avoid common legal pitfalls when managing employees.
- Create and sustain a culture of customer service.
- Drive accountability and deliver results.
Who should attend:
This “Core Competencies” training is recommended for managers and supervisors with 18 months or less of supervisory experience AND more experienced managers seeking to refresh and hone their skills!
Course format:
Using the Zoom online conferencing platform, we replicate the “face-to-face” experience without having to travel! Throughout the program, participants gain knowledge and skills, work in large and small groups, participate in hands-on exercises, and discuss crucial issues in engaging, managing, and retaining health center staff. We also incorporate short, weekly implementation “homework” to encourage putting new skills into immediate action.
Agenda: Click here for the program agenda.
Time commitment:
The “Core Competencies” program will be held each Tuesday morning, March 18 – April 15, 2025. This is a 5-week program and participants should plan to attend all five sessions. The specific dates are:
- 3/18/2025; 9:00AM – 11:30AM
- 3/25/2025; 9:00AM – 11:30AM
- 4/1/2025; 9:00AM – 11:30AM
- 4/8/2025; 9:00AM– 11:30AM
- 4/15/2025; 9:00AM – 11:30AM
Important note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent application and participants are able to join via tablet or phone with video capability.
Presented by Lisa Mouscher, Sogence Training and Consulting.
Class size is limited for this popular training!
To ensure a high-quality training experience and in consideration of space constraints, each health center will be restricted to sending a maximum of three individuals. Should you have any inquiries, please reach out to the Training Center at training@ccalac.org.
Registration: $100 per person for CCALAC members/$150 per person for non-members.
Each participant must register separately. Sharing of credentials is prohibited.
(Registration deadline is March 4, or when capacity is reached.)
Instructor Biography:
Lisa Mouscher is CEO and Lead Trainer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers, and supervisors from Federally Qualified Health Centers and other community health centers across the country. She brings her extensive background in management, training and human resources to her work with community health organizations and specializes in two areas: providing intensive management skills training to CHC managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen community health centers for the long-term.
